Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,628 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great company. I have ordered from them twice and both times the items were delivered really quickly and are of good quality. Would definitely recommend.”

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Posted 5 years ago

“65 days from the order and still haven’t got my shed”

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Posted 5 years ago

“Efficient service shed went together really well, would buy again.”

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Posted 5 years ago

“Still waiting on garage to come back into stock and confirmation of when it will be delivered”

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Posted 5 years ago

“Excellent customer service - could not fault”

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Posted 5 years ago

“did not receive order ,got email 2 days later item ordered not in stock”

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Posted 5 years ago

“Excellent service. Very quick delivery. Would recommend”

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Posted 5 years ago

“Having components of my order out of stock for some time was disappointing and delayed my project (raised flower bed using Rowlinson timber blocks) but with Covid19, possibly not entirely Garden Street’s fault. However, the 3 Stars are really about having half the order delivered on Thursday and the delivery company/Garden Street appearing to lose track of the remains components! They did turn up on the Monday but no one seemed to be aware that that was going to happen! Other than that the product delivered was completely as described and I have no complaints with that or the ordering process, once in stock, which could have been 5 Star. Thank you.”

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Posted 5 years ago

“Good quality product which will last for many years. Do recommend the tops are joined together with a brass bolt and timber legs are used to support the weight when both open. Also added a brass bolt at the top of the front door to keep them shut. One leaf had a tendency to open at the top due to a light defection in the timber frame. Ideal for the DIY.”

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Posted 5 years ago

“Service was excellent, The Hartlebury love bench was robust, easy to assemble and looks fantastic really good value.”

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Posted 5 years ago

“Bought shed in a box - absolutely great very strong and requires 2 people to put up but the instructions were really clear. Great”

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Posted 5 years ago

“The firepit I ordered was amazing, cheaper than elsewhere and arrived so quickly”

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Posted 5 years ago

“I have sent two e mails cancelling my order without any response. I called Jake to advise him that a delivery at the end of this month is not satisfactory and that i want a refund. He told me that they are waiting for confirmation from their supplier that they have cancelled the order! Not good enough. I did not place the order with Norfolk Leisure.”

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Posted 5 years ago

“Very prompt and efficient delivery”

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Posted 5 years ago

“Very flimsy shed, if I realised it was like that I wouldn't of bought it.”

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Posted 5 years ago

“Poor service no order no contact just rubbish service. Still waiting told 3 desperate stories as to what happen to my order. Receive app to track order on 27th August 2020 and that’s all the apps says. When order storage container said it would take 7-14 days and items were in stock.Mid September enquired when my order will arrive I was originally told that they had know idea and said they would call me back never did. Called again next day told it would be expected in end of September. Call end of September spoke to someone else’s who now said that they depot has lost the order and would come back to me to tell me when it’s arriving. Called at the beginning of October I was told it was out of stock 3 different explanations no further contact from Garden Street or update and no apology poor, unprofessional service and clueless staff who have no idea as to what has happened to my order and the level of silence is deafening. The question should why would you use this company in hindsight you should take your money and there after tell you nothing but fiction and lies. Now I will have to spend the next few dats trying to either get my order or money back which on current form is likely take an age to achieve. I won’t give up even if I have to initiate litigation. Rubbish service no customer service, customer not at the centre of of what they do and more importantly no customer focus at all. To date not receive what I have paid for poor poor poor!!!!!!!”

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Posted 5 years ago

“We were very impressed with the efficient service from Garden Street. The patio chairs and table that we ordered arrived after a few days of placing the order. We were kept informed about the delivery date. It was well packed. We could not have been more pleased with the item itself and its delivery.”

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Posted 5 years ago

“Still Waiting for my Furniture”

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Posted 5 years ago

“Slight hiccup on the order, but once contacted they acted very quickly.”

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Posted 5 years ago

“Great product..fast delivery..no problems”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,628 reviews