I placed an order on and paid for an item which I received a stock notification for. Later that day I received an email to say that the item I had order was no longer in stock and they would not be able to fulfill the order. I had to speak to customer services, who were very polite, and processed my order cancellation right away. Unfortunately the refund was not processed and the funds were not returned to my credit card. It wasn't until I received a credit card bill that I realized. I made another call to customer services who apologized for the error and replaced the money straight away without any hassle. Thank you