Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was ordered on 18 August, but was out of stock until 24 August. Fair enough. I was later informed that the product was in stock on 24 August and the delivery time would be 14 to 28 working days from 24th August with the carrier getting in touch about a week before in order to confirm the delivery date. It is now the 22 September and I have heard nothing, not from Garden Street nor 'the carrier'. This is no way to run a business. I would advise go elsewhere.”

Helpful Report

Posted 5 years ago

“No communication after initial confirmation of order. Shed arrived with no notification. Shed went together well, quite a few superficial scratches but not worth the hassle of returning”

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Posted 5 years ago

“I recently ordered a garden dining table set for over £1000. I was informed after payment was taken that the item is now out of stock? Very disappointing service, the website being updated would have prevented this. I am now left awaiting a standard refund, and cannot re-purchase a fast selling dining set until received money back. Would not advise!”

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Posted 5 years ago

“Very quick service, efficient and friendly delivery.”

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Posted 5 years ago

“I have not as yet received my order!”

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Posted 5 years ago

“Ok, so for the customer service I’ve given 5 stars, I had an issue and they sorted it and given the restrictions of COVID in good time. The product however is not the best and I feel this is because they are not using seasoned timber to build frames and panels. Warped doors and windows are a major issue and whilst they sorted the windows the doors are now the problem. I will plane a little off the bottom and they will stop sticking. I know the item was only cheap and I should not expect much but I’ll be dammed if I should have to rebuild something to get it to work properly. Don’t let this put you off.”

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Posted 5 years ago

“Excellent quality cabin. Delivery company really helpful. Recommended.”

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Posted 5 years ago

“I like the garden box it is exactly what I was looking for”

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Posted 5 years ago

“I ordered a wooden arch with planters. It arrived very quickly and was a good quality item. I would like to order another one but it took me all morning to paint it, if only it came ready painted.”

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Posted 5 years ago

“Haven’t received our order yet which was placed on 15th August! Have great hopes it’s going to be worth waiting for! Doesn’t feel right rating it yet!”

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Posted 5 years ago

“Exactly what you want from any company. We ordered. They delivered on time and the items were in perfect condition. Will happily use again.”

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Posted 5 years ago

“Very pleased with purchase Table and chairs seem to be of good quality Certainly very comfortable and a nice sized table big enough to accommodate the family. Looking forward to getting the most out if it now weather permitting”

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Posted 5 years ago

“We bought a bench seat for our rear garden. It arrived promptly, it was well packaged and the instructions were easy to follow. Altogether we are very pleased with our first purchase from Garden Street. If there was anything else that we needed we would happily try them again.”

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Posted 5 years ago

“Very happy with the arbour, looks great and well amde”

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Posted 5 years ago

“I am pleased with my experience with Garden Street. My item purchased was faulty and when I contacted them they were very helpful and sent a replacement straight away. I have recommended your company to friends and family. I am going to buy my garden furniture from your company. Once again thanks for the lovely service.”

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Posted 5 years ago

“Unfortunately the goods I ordered were not available as advertised and were never delivered. Goods directly supplied from Manufacture, who failed to correct stock supplies. Had to arrange a refund”

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Posted 5 years ago

“Fantastic service, extremely fast delivery - even in these difficult times! Product is perfect & just what we required.”

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Posted 5 years ago

“Great service, delighted with my furniture, looks lovely on my patio”

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Posted 5 years ago

“Had to wait for lattice for round arch as out of stock. Delivered during estimated delivery date. Found instructions totally confusing as to fixing the lattice. Horizontal bars showed different positioning for round arch on 3 separate Agriframe website pictures. Not Garden Street problem though but thought it worth mentioning. Good delivery service from Garden Street, thank you.”

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Posted 5 years ago

“Rowlinson wooden troughs/planters are gorgeous- would highly Recommend”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews