Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased but had to contact customer service over a couple of issues, but was very impressed with them and soon sorted it out”

Helpful Report

Posted 5 years ago

“Order, delivery all smooth and easy.”

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Posted 5 years ago

“We ordered the Rowlinson Oasis Summerhouse through Garden Street. The ordering process was simple, with delivery being made before the estimated date. Our summerhouse took a couple of days to build and everything needed was supplied. The end result is absolutely fantastic !! Our summerhouse looks beautiful and is exactly what we'd hoped for. I would highly recommend both the product and Garden Street. Many thanks.”

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Posted 5 years ago

“Very good product and competitive price However a very long delivery time. As a result might have to think again”

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Posted 5 years ago

“Prompt delivery as promised, professional service all round.”

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Posted 5 years ago

“My item took a bit longer than expected, but I had already seen that it was out of stock on other sites so I was expecting a delay. Garden Street kept me informed and I was pleased with ther customer service”

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Posted 5 years ago

“Customer service / contact with regard to delivery was poor, one text from the delivery company 2 hours before delivery....no e.mail from the company with regard to dispatch or delivery....gate is of sound quality ...”

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Posted 5 years ago

“Received what I ordered very promptly and happy with it!”

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Posted 5 years ago

“The edging I have purchased was very well wrapped. I haven't installed it yet but it looks superb.”

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Posted 5 years ago

“Still not received the item yet, although the money was collected over a month ago”

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Posted 5 years ago

“Their website is full of a wide variety of things that someone may need for their outdoor space. It is reasonably priced and easy to use. The service is very prompt and the quality of the item I ordered was good. I would recommend them!”

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Posted 5 years ago

“Very good product, delivered on time, would happily recommend this company to friends and family.”

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Posted 5 years ago

“The product is good and delivered within a respectable timeframe. I’m on my second BBQ shelter from the same manufacturer so I am confident I won’t be disappointed with it, so I am leaving it packed and unopened ready for next summer. That being said I emailed a question on the 1st of the month enquiring about purchasing a second fabric canopy as a spare, as other manufactures offer but it is now the 23rd of the same month and all I have heard is crickets. A yes or no answer over the last three weeks isn’t too much to expect even in the current covid climate.”

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Posted 5 years ago

“They had the best version of the product that I was searching for (a garden bench with storage) and it came in good time. When one section was wrong, the bench company sent the correct part quickly and with no quibbling.”

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Posted 5 years ago

“Happy with the service, and fast delivery, but a little disappointed that around 6 out of the 40 plastic garden tiles I ordered were damaged in some way.”

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Posted 5 years ago

“Product is poorly packaged so turns up with multiple pieces broken. This also demonstrates that it is not as robust as expected. Customer service is non existent. No company should use covid as an excuse to make phone contact impossible. Problems were sorted but took weeks. I have concerns due to excessive holes and poor jointing that the cupboard will be neither sturdy or weatherproof and by the spring will be twisted out of shape.”

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Posted 5 years ago

“Fast delivery and good in-shop experience. Some issues with communication as never answered the phone.”

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Posted 5 years ago

“I originally wanted to buy a Keter Denali storage box for the garden. As it was during the covid Lockdown, everywhere was out of stock. I asked Garden Street to let me know when they were back in stock. As soon as the storage boxes were back in stock, Garden Street emailed me to let me know I ordered mine and in no time at all it was delivered. Fantastic service. Great price I am a very, very happy customer. The product was easy to put together, took me 30 mins approx. It is totally waterproof and looks great in the garden Strong and sturdy I would recommend the Keter Denali as a storage box and Garden Street as the best place to buy it from Dave Wright”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Wall shed was very poor quality however ordering and delivery was fine”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews