Mike
In an update to the below; I finally received the missing part, which arrived all correct. However, when I built the bin store, I discovered the doors are either warped or the incorrect size as the left one doesn't close! Email garden street, with photos and asked to be compensated for this. "No.. We'll send another door" They now expect me to wait home for a 5th time between 0800-1800 with no offer of compensation. Compete joke of a company! Have opened a PayPal resolution and hope they will step in. I’m unable to give an accurate review of the bin store as following three deliveries, I am still not in possession of all the parts, therefore I’m am basing my one star review in the customer service received from garden street. I was advised I would be contacted by the courier to arrange a delivery time. I wasn’t. Luckily I was home when delivery No 1. arrived but I rejected this as it was visibly damaged through the inadequate packaging. The delivery driver stated this is a frequent occurrence. I was then informed a replacement would be sent (7-10 days delivery time) I was again told I would be contacted by the courier. I was not; I was simply told it would be arriving with less than 24hrs notice. I waited in 0800-1600 for this and when I opened the packaging, guess what? Another damaged part as well as two missing parts! Third time lucky and no contact from the courier whatsoever and returned home to find a package front and center in my doorstep. No attempt to conceal it, no attempt to leave with neighbors. You’d think after two previous delivery attempts, someone would quality control the package this time. Wrong. One of the replacement items is inexplicably the wrong size! I am still awaiting the correct part, with the usual 7-10 days delivery wait. I complained via email and asked to be compensated for the amount of time I’ve had to give in order to wait home for delivery of this item but my request clearly doesn’t even appear suitable for a reply as it’s been completely ignored. Instead, I received a one line email saying sorry. I can comfortably say I wouldn’t recommend buying from Garden Street to my worst enemy, and judging by the other negative reviews on google, it’s a wonder they’re still trading.
3 years ago
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Garden Street has a 4.2 average rating from 7,067 reviews

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