Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as described in a reasonable time too.”

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Posted 5 years ago

“This is the second review I have written about Garden Street, at your request, and the reason I am doing so is because I have not received a response to my outstanding issues and I note from previous reviews that replying to customers queries appears to be a problem for Garden Street.”

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Posted 5 years ago

“Perfect mini greenhouse, arrived within a week of ordering. Good value for the money it cost. I am showing it off to my friends & family. I plan to grow my own seeds for the garden & have already made a start.”

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Posted 5 years ago

“Very helpful. Answered a couple of queries I had very promptly. Item ordered and arrived in the time stated.”

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Posted 5 years ago

“VERY PLEASED WITH THE GARDEN BENCH, FOR THE PRICE VERY GOOD VALUE. THE PRODUCT WAS VERY WELL PACKED,AND EASY TO ASEMBLE.”

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Posted 5 years ago

“Took £1800 for a shed which was advertised as in stock when it wasn’t. I only found out by checking it was going to be delivered on time. They had no intention of telling me. I would give them zero stars if it was an option.”

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Posted 5 years ago

“Asked to review a product I haven’t received yet. Also told the product was not in stock and I only ordered because it was show as in stock.”

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Posted 5 years ago

“I chose this product, a bike store, because it was a police approved product. However the overall quality is let down by poor design and detailing, poor fixings, inadequate instructions and complexity of construction. In addition the Garden Street web page is inaccurate: it does not use gas struts but fairly primitive spring loaded ones. The ground anchor cable is also not alarmed. These descriptions apply to a more expensive and more secure product. The Trimetals website is overrun by 5* and 4* reviews with little negative criticism and a suggestion that construction is simple and takes around 3 to 4 hours. Check the reviews on Amazon and other sites as well as here - Trimetals are surely guilty of filtering out critical reviews? I can recommend the product but suggest care is needed and allow 12 hours (and assistance) to construct it effectively. I am a civil and structural engineer, experienced DIY enthusiast and at one time ran a DIY store so I think my criticisms are valid. Make sure you fix the store down with the anchors provided and against a wall if possible to avoid a massive theft risk if the back is accessible. Similarly, as reviewed elsewhere you MUST use the hasp and staples or the product is easy to gain access to. The problems: no tools are provided and the required tools are not listed. As many of the fixings are standardised and not therefore ideal in some locations, specific tools are needed to do the job right - particularly since many fixings have to be tightened in extremely inaccessible places, often requiring two people. Why on earth was a 3mm open ended spanner and 3mm slim box spanner not provided with this expensive piece of kit? Make sure you have them! The store can be purchased as non-secure and so rather than adapt their product, unbelievably Trimetals provide the components (and a drill bit!) to drill and fix your own hasps and staples. This is unacceptable in a product at this price. It requires great care to ensure everything lines up (and is inserted the right way round) to avoid ruining the store. Which raises the next issue, mentioned frequently elsewhere: the instructions are of low resolution, lack sufficient narrative and lack blow-up details at crucial points as well as missing critical sequencing steps. It appears that Trimetals may have never erected their own store! My copy was dated 2015...what a shame they do not read the negative feedback. I was provided with a useless masonry bit (buy a quality one - you will need an additional 16mm masonry bit anyway for the anchors) and two drill bits (presumably because their quality was such that one was insufficient to drill 12 small holes). Which brings me to the next issue: not only was I given two sets of instructions, one of which states at The End that they should not be used for Protect a Cycle but I got two sets of anchor bolts (of different types) and the instructions for anchoring did not match any of them or match the holes pre-cut in the base. If you think I am being hyper-critical, I recently also erected a secure shed from Biohort of Austria; this was superbly designed, detailed and manufactured and was complemented by all the tools required, brilliant instructions and helpful additions such as touch-up paint. What a shame their cycle store does not appear to be as secure.”

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Posted 5 years ago

“After some research, I chose to buy a garden bench from Garden Street. It arrived on time and as expected.”

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Posted 5 years ago

“Excellent service very happy with the purchase.”

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Posted 5 years ago

“Having received my gate, albeit later than quoted due to Covid, the additional pack of hinges/handles etc didn’t arrive with the gate, these were delivered a day later together with the gate again (as this was not able to be left on the first delivery) but the box was damaged & items missing. Apparently this is being ‘looked into’ but I have received no explanation as yet. I have since bought the items which were missing as I had arranged for the gate to be fitted. Not happy that I had to do this & that I haven’t had any further correspondence from Garden Street”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Prompt and efficient service. Goods arrived on time and were as described.”

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Posted 5 years ago

“Excellent products and service..”

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Posted 5 years ago

“Purchased a wooden patio table and two chairs. One chair arrived damaged Abs Garden Street reacted speedily and, in no time, we received a replay. Very satisfied with the product and the customer service I received from Garden Street.”

Garden Street 5 star review on 28th September 2020

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Posted 5 years ago

“Promised call back Friday no call back”

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Posted 5 years ago

“Delivery good . Shed door is broken . Could do better .”

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Posted 5 years ago

“Product was 5 star, service was 5 star, delivery was 5 star, price was 7 star. Just what i wanted in a very rare size. John Anderson”

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Posted 5 years ago

“Item taking a very long time to arrive. No updates from company. I keep having to chase.”

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Posted 5 years ago

“product as expected,delivered on time with no problems.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews