Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,067 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,067 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 1st May 2024

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time customer - no problems with order so would happily use again .”

Helpful Report

Posted 10 months ago

“Never use this company. Be very careful with what you order, as the picture of what you might be buying may not be the item you want... Pictures of the item I wanted turned out to be not the item they were selling. Very unhelpful staff on the phone, told to have read the description better. Not to go by the pictures...”

Helpful Report

Posted 10 months ago

“Over the moon with my product. Would deffo recommend.”

Helpful Report

Posted 10 months ago

“Excellent products from Norfolk Leisure. Garden Street needed a reminder to send one of the two items but reacted quickly. Otherwise a good experience, worth dealing with again.”

Helpful Report

Posted 10 months ago

“Ordered LG Monza set with parasol online. Kept informed about delivery date and time. Order arrived promptly. Delivery driver was really good and took it through for us. First class service from start to finish.”

Helpful Report

Posted 10 months ago

“Excellent fast service will use again”

Helpful Report

Posted 10 months ago

“Absolutely love my table, great quality and price. From ordering to delivery great service. Thank you”

Helpful Report

Posted 10 months ago

“Fast efficient friendly service”

Helpful Report

Posted 10 months ago

“Online ordering was straightforward. We ordered Monza Highback 4 Seater Dining Set, which was cheaper than other sites. Delivered on a weekend at no extra cost. David the delivery driver was very friendly and put our order exactly where we wanted it. Very pleased and wouldn’t hesitate to use the company again and have recommended them to friends.”

Helpful Report

Posted 10 months ago

“The on-line ordering was good & the bench was delivered on time - no problems at all. When the bench arrived a slat was broken, but his was replaced really quickly. Now the bench is assembled we are very pleased with our purchase. Thank you”

Helpful Report

Posted 10 months ago

“Fabulous customer service. Kept upto date throughout. From order to delivery. Arrived on time, fab delivery guys too”

Helpful Report

Posted 10 months ago

“I ordered the Palram-Canopia Sierra Patio Cover White. I received the item on May 13, 2023, and the box was opened and damaged during delivery. The delivery driver told me the box was damaged at the warehouse and asked me to check it. Careful inspection, there are some shoe prints on the film panel, and some metal brackets have moderate to severe dents and scratches in many places. The box should have been unpacked or returned, because some parts were not fully packed, and there were even a lot of gaps inside the box, causing the metal parts inside to dangle. Let the metal get scratched. I am asking to return the entire product for a full refund. The damaged shipment was picked up last Saturday, May 27, 2023 by Param. I emailed Garden Street asking for a full refund many times but they haven't given me any feedback yet. I have paid £1,175.00 but I do not have any refund.”

Helpful Report

Posted 10 months ago

“Would recommend this company to friends. Absolutely thrilled with my Arbour. Good quality product.”

Helpful Report

Posted 10 months ago

“I bought garden swing seat and cushions and knew that they were waiting for stock. The actual delivery was not as convenient as I would have hoped in that I did not know when it was going to be delivered. I was made aware that it was with TNT for delivery but not when. FedEx then delivered it on a day I was not in and they left a card with tracking information that did not work but a redelivery day that fortunately someone was at home. Putting it together was relatively straightforward but definitely needed 2 of us. It's lovely.”

Helpful Report

Posted 10 months ago

“Very happy with the aluminium Pergola. Easy to assemble. Sturdy and looks beautiful.”

Garden Street 5 star review on 9th June 2023

Helpful Report

Posted 10 months ago

“Excellent. Communication with the customer service team was excellent. Would not hesitate to buy again from Garden Street .”

Helpful Report

Posted 10 months ago

“Lean-to Car port Kingston Open Garage Shelter Canopy (Grey) 10x16 I do not recommend instruction book is difficult to understand, quality is very cheap few of part bend polycarbonate roof is very thin it’s wobbly when wind blown bad idea to buy from this company.”

Helpful Report

Posted 10 months ago

“Best price I could find. Fast delivery.”

Helpful Report

Posted 10 months ago

“Awful customer service. Purchased an expensive garden set. Initially I had a minor issue with it but after several emails I eventually gave up and the issue was never resolved. I have just gone to use the parasol and the wind up mechanism has failed. The parasol is hardly used and has been stored inside most of the time. This company has refused to help even though it is out of its 1 year warranty by only 2 weeks. Short, sharp and unhelpful replies to my emails. I do not recommend and will never purchase from them again.”

Helpful Report

Posted 10 months ago

“Very good quality product, easy to assemble.”

Helpful Report

Posted 10 months ago

Garden Street is rated 4.2 based on 7,067 reviews