Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and lovely Hartman Amalfi table and chairs”

Helpful Report

Posted 3 months ago

“Awful company, please avoid. I discussed with a member of staff the size canopy I needed and he confirmed the material was 3m x 4m. It was to be used on the inside of a pergola for decorational purposes only. My wife an I started to staple it to the excisting beams, which was trickey due to the size, then realised when we got to the end it was short. I called and emailed only to be told it was for one of their pergola, and it obviously would not be the size? Even thoiugh I had this confirmed with their colleague. A continuation of excuses followed including it was my fault for not measuring it, and now I had used staples it could not be returnrd. I, like the majority of the country, trust what people say, and when you buy something it is correct. I do not order a pint at a pub and then measure it, I do not but items from the supermarket and then weigh them when I get home, and so on. Therefore I could not recommend this company at all.”

Helpful Report

Posted 3 months ago

“Great item! So fun for the children to play with, and the colours are fabulous!”

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Posted 3 months ago

“All arrived on time and was kept informed through out. Highly recommend”

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Posted 3 months ago

“Very good service and delivery. Love my corner set”

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Posted 3 months ago

“This is my second awning purchase from Garden Street (the first was in 2018). The awnings are of excellent quality, and can be adjusted for the angle best suited. The most difficult part is ensuring that the brackets are accurately placed and FIRMLY secured on the wall. Personally, I found that the anchor bolts supplied with the brackets are not up to the job, as I could not get them to secure the brackets firmly despite following instructions, and I advise not to use these. I purchased from Wickes some much better anchor bolts, that did the job perfectly (This was done for both awnings I purchased in 2018, and now in 2025). Once the brackets are securely bolted, there are no other issues to assemble and adjust.”

Helpful Report

Posted 3 months ago

“Great buying experiance, delivered on time.”

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Posted 3 months ago

“I have to admit I had not heard of this company before, found it by search engine looking for a patio furniture cover. Excellent choice of products in stock, best price avaiable anywhere and free delivery. Genuine quality branded products. Would be first port of call for similar products in the future.”

Helpful Report

Posted 3 months ago

“purchased two seat with table bench, this is a sturdy bench once you have assembled which was easily done. just a little different from ordinary bench. Fast Delivery, and value for money.”

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Posted 3 months ago

“Good service from ordering to the ontime delivery perfect.”

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Posted 3 months ago

“Still awaiting delivery of this item,a cascade fountain, paid for in mid June. Still not delivered. I shall be reporting to PayPal as I paid it through them”

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Posted 3 months ago

“Be very cautious if you buy any Maze furniture from this retailer. We bought a set in March 2023 and we have a problem with the glass table top. There is clearly a defect as the finish on the back has completely perished and peeled off. I contacted Garden Street who are unable to help as the 5 year warranty offered my Maze Living only applies if bought directly from Maze. You only get a 1 year warranty if bought from Garden Street. Very poor service for a product that cost over £2,000.”

Helpful Report

Posted 3 months ago

“Customer service was a sham. Zero rating”

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Posted 3 months ago

“Item was the best price online , delivery was very prompt with good communication from the courier company .”

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Posted 3 months ago

“I did a lot of bin store research and chose Garden Street as they offered a triple bin store for different sized bins. They also had good reviews. Unfortunately I am not able to give a positive review. I ordered a 240/240/140 bin store but received a 240/240/240 bin store. I have given Garden Street plenty of opportunity to rectify the problem but have received no satisfactory explanation ot any form of compensation. The instructions provided are absolutely terrible, so we had started building the store before we realised we had been sent the wrong size. At one point I had to get a magnifying glass to read a measurement. You have to drill all the holes yourself and we had to saw a piece off one part to make it fit, possibly another piece sent in error? It took us at least 8 hours to assemble and it definitely takes two people. It also arrived very wet and that led to the swelling of some of the wood. The assembled bin store is certainly not perfect but it is better than looking at the bins. On the whole disappointed though.”

Helpful Report

Posted 3 months ago

“Having bough a 3 seater bench previously, I bought a 2 seater version. I found that the screws were too big for the pre-drilled holes. Having to use pliers to get any sort of traction, I ended up damaging the wood in two places. The phone /email help I received was good and different screws were sent. Whilst an improvement I still had to use pliers to finish the job. I think there may be a problem with the materials that are being supplied. order no #241954 Her is my initial email: Hello I have begun to assemble this item and am really struggling. The 6x 100mm "self tapping" screws seem significantly too big for the holes OR the holes are too small? I'm pretty strong but all that has happened is that the screw holes have rounded from the Allan key pressure. I can't understand this. I had no problems with a previous order for the Lytham 3 seater version. Can you suggest what the problem may be?”

Helpful Report

Posted 3 months ago

“A fantastic purchase. The four seasons garden room has been amazing since our summer purchase in 2024. We have sat out in all weathers. It’s extremely well built and was erected on site by a man who knew exactly what he was doing. Thank you Garden street. It’s my Greek Retreat this summer.”

Helpful Report

Posted 3 months ago

“I can't thank garden street enough they were so very helpful, After trouble with another garden centure in which I brought a 3 seater swing from and they never put my order through! So I brought my lovely 3 seater swing from garden street in the end and so so glad I did can't falt them. and very fast delivery, my swing is up and we have a cup of tea in our garden on our swing every morning. Thank you so very much.”

Helpful Report

Posted 3 months ago

“Ordered Bramblecrest set and 3 days later it’s set up in my garden. Fantastic service and great product. I have 2 other Bramblecrest sets and they still look like new 2 years later ( recommend covers for the winter)”

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Posted 4 months ago

“What a little gem of a find. After researching the garden furniture I wanted, I refused to pay the inflated price stated at our elite garden centre. Garden street offered the same Kettler set but at a considerably cheaper price. I was initially concerned about paying a company I’d never heard of, and not locally based, but the communications (and trust pilot review) were great. Delivery was quick - the chaps were professional and helped me negotiate the heavy box into position. I’ve since returned to buy the cover and have encouraged friends and family to check out the website. Thrilled.”

Helpful Report

Posted 4 months ago

Garden Street is rated 4.2 based on 7,587 reviews