Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,320 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The zips on the trainer shoe wouldn’t pull up. They were extremely stiff but also my arch seemed too high for them to cover, although I haven’t had this problem before. I love Gabour shoes so this won’t stop me buying more as they are so comfy but I’m particularly disappointed because I now need to go out to the post office and PAY to return them!! I will buy them via John Lewis as they pay for returns.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the zips are not functioning on your Gabor trainers. We have contacted you via your order with regards to the returns and we look forward to hearing from you. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Ordered what was the third pair of the same shoes, both shoes had dimples on the side. Very disappointed. The box they came in was bashed and torn, looked like these shoes had been returned before.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you have returned your order to our Customer Services Team. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Nicola Waller Customer Services

Posted 5 years ago

“The shoes I received had been tried on several times or worn, they were scuffed and the soles were marked, (apparently they were sent from the warehouse without being checked - ref: email from Nicole at Clinkard). These are expensive shoes and I think for those shoes to have been sent to me was disgraceful, who wants to pay £85.00 to receive shoes that other people have worn?”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the quality of the item received, items are sourced from our warehouse and stores, they may have been tried on or on a display however any quality issues should certainly have been raised and we are disappointed this pair were sent. We have ensured this has been investigated with the teams involved in taking care of your order and we are genuinely sorry for any inconvenience. As per our email reply, a refund has been issued, We hope you will return in the future and please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Delivery service very poor - Royal Mail tracking service slow and not up to date. Christmas present for my wife delivered on 27th December! She’s not pleased with me.”

Helpful Report

Posted 5 years ago

Thank you for your review. Our guaranteed delivery for Christmas ended on the 19th of December and your order was placed on the 20th. Although your order was processed for dispatch on the 21st therefore showing you the tracking number, this was the weekend and not picked up by Royal Mail until the 23rd. With the free delivery service that we offer, we allow up to 5 working days to dispatch so your order went out quickly. We do have a next day service for £5.99 but this was not chosen. We are sorry to hear that your order was not delivered in time for Christmas, and hope that your wife was pleased with the item that she received once it arrived. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Still waiting for my boots when a date you gave me was the 17th December ive contacted my delivery and they said they havrent received them yet not vey happy at all.”

Helpful Report

Posted 5 years ago

Thank you for your review. I can see from your order that this was dispatched from here on the 15th December and should have been with you by the 16th/17th. Unfortunately the item has somehow not been scanned and is missing in transit. I can see from the notes on your order that we have for this reason sent out a second order today and this should be delivered to you the next working day. We apologise sincerely for your inconvenience and thank you for the opportunity to correct this for you. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“I have only received one pair of the boots I've ordered as yet, but the ones I did receive were not fit for purpose. The sole was literally hanging off one of the boots, and the other the sole was loose. The two pairs got separated and one was sent as requested to a collect plus point, but the other one was sent by Royal Mail. So as I work full time, I am not sure when I will get time to collect! So poor delivery arrangements and no quality control. It was a total waste of time shopping for Gabor boots with Charles Clinkard.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Firstly we would like to apologise for the inconvenience caused during the process of your order. Your order should have been posted together in one package however due to an error in dispatch one product was not sent. As we are unable to use the Collectplus label twice we arranged to send the missing pair to your home address. With regards to the Gabor Dakota, items are sourced from our warehouse as well as stores. They may have been tried on or on display however there should be no signs of wear and the quality of the item should of course be up to the highest standard. We are sincerely sorry for the inconvenience caused. we do operate rigorous checks during dispatch and its very disappointing this occurred. We have contacted you seperately regarding this concern and hope we can restore some faith in shopping with us for your Gabor purchases. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Box arrived looking used. Shoes had some white stuff on it ( small piece of plastic?). Had to pay for the return.”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry to hear that the box was damaged upon arrival. It is there to protect the shoes and can get damaged, but we can change to a plain box if it was damaged before posting, I am sorry if this was not done. With regard to the return of the shoes, I can see that they were returned as too large. We do deliver free of charge and ask customers to cover postage back or take to a Charles Clinkard store where they can arrange a refund of your order. I apologise for any disappointment with the box and hope that this will not put you off shopping with us in the future. Kind regards. Janice Ruddock Customer services

Posted 5 years ago

“disappointed with boots even more disappointed that it cost me £5 to return it and if i had bought on amazon prime from you i could have returned it for free.”

Helpful Report

Posted 5 years ago

“Shoes were second hand / worn before and was sent in dirty broken box . Very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry that you felt that the shoes were second hand. We do not sell second hand items, however the shoes may have been tried on in store, or returned by someone who had ordered two sizes for fit and returned one to us. All items should be quality checked before sending out to ensure that the boots are in a perfect condition and we apologise that on this occasion this may not have happened. We do hope that you will shop with us again in the future and we are sincerely sorry for any inconvenience caused. Kind regards Janice Ruddock Customer services

Posted 5 years ago

“The website took my order twice and double payment from my credit card. There was only one email confirmation. Unfortunately, I didn’t realise until they landed on my doorstep! More importantly, it cost me £22.98 in return postage costs as I had to ensure the total value of the returns in 2 separate packages. BEWARE of return postage costs with this company. If your order for size and there not suitable it can be very expensive. Surely in this day and age a company of this size should have a nominal postage charge on return or more to the point non at all. There shoes are hardly budget buys?? I would never order directly from Garbor Shoes online again.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We have looked into this for you and can confirm that only one amount was deducted from your payment card and we have been unable to locate an addition order for you. With regards to returns there are cost effective methods on returning: The Post Office-This does depend on the service you opt for, charges can vary for size of packaging. Collectplus-£4.49 for up to 10kg in weight, ideal for larger items and multiple orders. The link for this is included on our invoice and also https://www.collectplus.co.uk/charlesclinkard. You are also welcome to take into a Charles Clinkard store if one local to you and you can find our stores here: https://www.charlesclinkard.co.uk/map The charge you have paid to return is an excessive one and although we recommend a tracked service, you are welcome to return an item at a method suited to you. We are sorry you are not looking to return to us and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I received an e mail today to tell me my shoes were returned and I will be refunded shortly I am extremely disappointed I did not ask for my purchase to be returned I asked for them to be delivered today and I gave them my phone number no contact was made with me I will never use this website again Jo Heffernan”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We were informed by the courier that the address was incomplete and they had tried to contact you to arrange delivery however were unsuccessful. The item was returned by DPD to us as address was incorrect and they were unable to make contact. We apologise for the inconvenience caused, we hope that once the parcel is passed to the courier it will arrive with our customers. If further assistance is required please do not hesitate to contact us. We have sent seperate contact regarding the above. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The criticism relates only to the delivery service and in no way to Gabor Shoes where the staff were very helpful and apologetic. The DPD drive sent three texts each time saying "sorry we missed you" when there had been someone at home all the time of the allotted dates and times. It transpired they had gone to incorrect houses as per photographs. I am still awaiting delivery of the shoes ordered, now by Royal Mail and repeat this complaint has nothing to do with Gabor Shoes direct.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear that you have had a problem with the courier, we are very pleased to have been able to have your package recalled and then sent our using a different delivery service. We hope that you are happy with your purchase and look forward to you visiting our site again in the future. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“You don’t offer exchanges for the US, and the post amount to send them back, was half the cost of the shoe!! I’m hoping you’re willing to exchange them, vs giving me a refund.”

Helpful Report

Posted 5 years ago

Thank you for your review. We have not yet received your order back, once it arrives, we will take a look at your instruction and let you know if there is anything that we can do. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Return process”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear you are disappointed with the returns process. We offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a Charles Clinkard store if one is near to you, however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I love Gabor shoes. I always buy Gabor... decided to try online for the first time, as I know the Gabor sizes that fit me. Arrived, fair enough didn't fit... but didn't expect to have to pay almost 10% of the price on the return!! 😱 Never again I'm afraid.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind regards, Demi Bandeira Customer Services

Posted 5 years ago

“Wrong boots delivered and I have to pay £11 to return them.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We would like to thoroughly apologise you have received the incorrect item. This has been an error in our dispatch department, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. A private message has been sent to offer further assistance. We hope we can resolve this as quickly as possible and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Stain on one of the shoe !! Not happy and I have returned it & waiting for my refund . Having said that I love Gabor shoes ; so I will keep buying them from another website like before .”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise you were sent your item in a poor condition, we employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers, and it seems on this occasion your order has been missed. Please be assured we will investigate how this occurred. We have messaged you privately to offer further assistance. We hope this does not deter you from shopping with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Both pairs of Gabor boots sent to me were not in good condition - the first pair had been worn & marked. Same with replacement pair. No labels attached. I have ordered Gabor boots from other websites & they have always arrived in excellent new condition with labels attached. Refund requested of £99.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they are checked thoroughly before sending however on this occasion we are very disappointed these arrived and also that the experience you encountered was not up to the high standard you would expect. Our Customer Services Team have been in touch regarding this and we again are very sorry for the condition of the items received and are currently in the process of issuing your refund. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“End of line ex stock item. Worn and damaged. Backs creased from trying on. Looked secondhand. Full price paid. Appalling. Returned item. Awaiting replacement pair (another ex stock pair) hopefully in new condition this time. I feel they should be discounted as end of line and the hassle it has caused due to delay. I feel let down and annoyed.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review Stock is sourced from stores and within our warehouse, they may have been tried on or on a dispay however they should not be worn and the quality should certainly not be impacted in anyway. Our Customer Services Team will be in touch in due course with regards to your replacement pair and we are very sorry for any inconvenience and disappointment which has been caused. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Broken box. One boot looks new, the other as if someone was walking down the street.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and our stores, any quality issues should be raised and the products should indeed not be worn either. We look forward to hearing back from you and are very sorry for any inconvenience caused and We have contacted you privately to discuss this further. Kind Regards Nicola-Customer Services

Posted 5 years ago

Gabor Shoes is rated 4.6 based on 12,320 reviews