Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,638 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the product because even it says in their website they sent international to Peru, they claimed that post code is not valid and order was cancelled. Still waiting for refund.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that we were unable to send out your order, it was an address issue and the courier would not accept the address with the postcode that was on the order, as it may go to the incorrect area. Your refund was issued and should show in your account within 4 working days. As this refund was before the weekend, it should be showing in your account very soon. We do apologise for your inconvenience and do hope that you may re-order checking that all of the details needed in the address are included. Kind regards, Janice - customer services

Posted 1 year ago

“I was very disappointed to be sent black shoes instead of navy.”

Helpful Report

Posted 1 year ago

Thank you for your review. The colour that you ordered is Espresso which is in fact a very dark deep brown. If you would like to return the shoes to us for refund or exchange, we would be happy to do this for you. Kind regards, Janice - customer services

Posted 1 year ago

“Hi I am cabin crew and recently Purchased a pit Of court shoes from you. I have wore them on approximately 6 flights and already the sole at the front has started to come loose. I was hoping that by purchasing good quality shoes that I would be able to wear a few times before falling apart.”

Helpful Report

Posted 1 year ago

Hello, Thankyou for your email. We are sorry to hear of the concerns with your recent order. A private email has been sent in order to assist and we look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 1 year ago

“Would love to review but not received my shoes yet!”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We have sent an email update regarding your delivery and hope you will revise your review once you have your shoes. Kind Regards Nicola-Customer Services

Posted 1 year ago

“Don’t buy from here if you live in the US!! I ordered two pair of shoes. They came in UK sizing so we’re 2 1/2 sizes to big. Loved both but huge on me! I went to return them from US to UK, UPS quoted me $500, can’t send USPS & DHL WAS &100. Am I really stuck with $250 worth of shoes!??”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are a UK based company and all our size listings are also in UK/EU sizing however we offer a handy size guide which can assist customers who are purchasing outside of the UK. With reference to the cost of the returns, this is quite excessive as we receive returns back from across the world. A seperate email has been sent regarding this and we are sorry you are disappointed. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Only wore the shoes one week and they tore around the toe when walking on a gravel path. They're suppose to be leather! The size is also too large; even though the shoe size is the same as my Gabor boots. Unlike the boots, the shoes are not of good quality. I've already sent in a review, but you seem to only publish five star reviews, or you bury the negative revies.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are sorry to hear you are disappointed with your recent order. As the size is personal and each shoe is constructed using a different last, there is no guarantee that each style will fit even if from the same brand. The shoes are made of quality leather, leather can tear depending on the surfaces they come into contact with. A message has been sent privately regarding this and we look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Very unhappy that I had to spend over £8 to return the £95 trainers safely. The Post office will not guarantee to refund in the event they get lost in transit unless you pay for special delivery. I would expect a Company of this standard to offer a free return service. I will now only order Gabor shoes via John Lewis in future, which of course will limit my choice.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your email. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores. If you have any further enquiries please do not hesitate to contact us. Kind Regards, Nicola-Customer Services

Posted 2 years ago

“Unfortunately the left shoe is defective and rattles. Gabor have now run out of the shoe and require the shoes to be sent back to process a refund (and therefore cannot offer a replacement either). Unfortunately the purchase has resulted in a lot of lost time, waiting for the defective shoes to arrive, liasing re a refund and arranging for the item to be sent back (despite sending a video of the defective shoe). I hope the refund process is faster.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry to hear of the concerns you have had regarding a recent purchase with ourselves. Your order confirms our Customer Services Team are assisting with the return of the item and once we have the shoes we will examine and contact you with further information. We look forward to speaking with you in due course. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boots was for my girl friends birthday, the box that they came in was so damaged it was embarrassing giving them as a present.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, in addition any issues with packaging or the box should also be checked and we are very disappointed these arrived in the condition you advised. We will ensure your feedback is passed onto the teams who took care of your order and we also apologise sincerely. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Got boots delivered looked as if they had been worn one boot looked faulty letter all wrinkled at side. Very disappointed as it cost me £3.40 to send back faulty boots. I have few pairs of gabour boots and never had any problems till now.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry you received an item which was not up to the standard you would expect, it is disappointing these were sent to you in the condition you advised. Once we receive your return, our Customer Services Team will contact you further to discuss and do not hesitate to contact us for additional assistance. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Sadly very uncomfortable. I had exact similar shoes before that were very comfortable and decided to buy another two pairs but both pairs are very uncomfortable. Disappointed.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry to hear you found this particular style unsuitable for your requirements. As each style is made from a different last there is no guarantee that it will fit perfectly. We offer a 365 days return policy, as long as the items are unworn and with the original packaging, we can accept these back for a refund or an exchange. Please note, we do ask the customer to pay towards the cost of the return or you can visit a Charles Clinkard store. If we can offer further assistance please do let us know and we appreciate you taking the time to leave your feedback. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Sent for shoes that cost £90.00 got them in a box that had score marks on lid had been opened with a knife or scissors. Tissue paper shoes wrapped I. Was old already used all creases and shoes had obviously on on show they were discoloured and rubbed in places a disgrace for shoes off that cost. Then offered me a 10% discount disgusting would never buy from them again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you received shoes like this. All products should be examined before dispatch to ensure they are of a quality that our customers would expect. I sincerely apologise that this was not the case on this occasion. Items may have been tried on in-store, or if a customer orders 2 sizes to check for fit, may return a pair that will go back into the items for sales, but all should be checked upon their return and again before dispatch. Please be assured that we will be letting the dispatch team know of your disappointment and ask them to be more careful. We are genuinely sorry and do hope that you might order from us again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“The shoes received where worn and the leather creased. It was clear from the shoes and packaging - this were a return or had been in shop and tried on more than once. This is not the standard I would expect. These shoes were a consider purchase and for that I would expect a perfect pair of shoes. Pretty disappointing for a brand I like.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am really sorry to hear that you have received shoes like this. All items should be quality checked before dispatch. Please be assured that we will let the dispatchers know to avoid disappointment to others. I can see that you have been in touch and returning the shoes to us for replacement. There are notes on your order to say what has happened and we hope to have a perfect pair sent out to you. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“I love Gabor products but…….I bought a pair of Gabor boots this week from what I believed to be the Gabor website( it was advertised as such) However, it transpires from the email contact it is actually Charles Clinkard. I looked at both Gabor and Charles Clinkard reviews so would not have purchased from them if I had known. Unusually I had a few problems ordering and customer service in the telephone and email contact was good. Delivery was quick. I ordered on Monday and received Friday. However , I m so very disappointed. These were not a sale item. i have taken photos that show the box was smashed and the suede boots are in poor condition, shiny, worn & white in many partsI believe they are probably a display item. I am not Not impressed and would not recommend. Looking at other reviews I am not happy to return them. I should have purchased a used pair on eBay for a quarter of the price”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are Charles Clinkard however have the licence to operate www.gaborshoes.co.uk as they are based overseas but we are not Gabor directly. Our company holds one of the largest amounts of Gabor stock within the UK. Items are sourced from our warehouse and retail stores however any issues with quality or packaging should be highlighted before they are sent, we are very sorry these arrived in the condition they have. Although the box is there it protects the contents, we fully appreciate your disappointment with regards to the pair you received. I have sent a private email via your order to offer assistance with this and we look forward to hearing back. Please be assured your comments will be passed onto the teams involved in the process of your items and if we can offer any other assistance do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I sent for a pair of shoes costing £95 but unfortunately they weren't suitably so sent for the next size. In the meantime I went to the post office to send the unsuitable pair back and was shocked to find they cost me £8-89. Why do you not do FREE returns like other people? Shocking. I won't be buying from you again because of this !!”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you are disappointed with our returns policy. Terms and conditions are included on the website to help customers in deciding whether to make a purchase however we will ensure your comments are passed on to the relevant teams. We hope you will reconsider ordering in the future and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I still have not received my delivery. I received a text to say they would be delivered on 31st December and rearranged for them to be delivered to redirected to my local pick-up point. A week later I called DPD for an update and agreed they would be delivered on Saturday 8th January to my home address. I have just checked the website to see they have been sent back to Clinkard GRP. I have been charged for my boots - but still have not received them. I am very disappointed by this process of online shopping.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry your items were not delivered, we are able to confirm there was a mix up with the couriers however your parcel has now been resent and should have arrived safely with you. If we can assist further please do let us know. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Box that boots arrived in has hole in and corners scruffy looks very old !”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review, We are sorry for the quality of the packaging on your recent order. Any issues with the box should have been noted and a replacement box used to send your boots with fresh packaging. Please be assured we have forwarded feedback to the teams taking care of your order to investigate how this occurred and we are naturally disappointed. If we can help further in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Returned the boots as I found them £25 cheaper elsewhere! This is not a Gabor site my mistake. Nothing wrong with the boots fitted perfectly.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are Charles Clinkard and we have the licence to operate www.gaborshoes.co.uk as Gabor are based in Germany, we are not Gabor directly however we do have one of the largest stocks of the range We are delighted the boots were a good fit however are disappointed you returned these for a refund. Our Price Match policy is that if another stockist with a high street presence has the same item, colour and size available in stock then we will match the price for you. If you do see an item cheaper on another website, do give us a call and we can look into whether a price match would be applicable. Please do visit us again in the future and we look forward to any questions that you may have. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The delivery by DPD was delayed three times, eventually I had it delivered to a local collection point. When unpacked what a disappointment the Gabor box was ripped not DPD I suspect the shoes were puckered and the box contained an extra insole!! why. The shoes were intended as a present, they have obviously been returned. I don’t think I will ever shop at Clinkard again.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your email Please accept our sincere apologies for the quality of the items you received, orders are checked prior to sending and it is very disappointing that these arrived with you. Do be assured that this will be investigated internally with all departments who took care of your order and we hope you will reconsider ordering in the future If we can offer further assistance please let us know Kind Regards Nicola-Customer Services

Posted 2 years ago

“on the small side and cost £11.05 to return. It is not the shoes but the company I dealt with. I love Gabor shoes. Charles Clinkard”

Helpful Report

Posted 2 years ago

Thank you for your review. You can send items back using any courier or service that you wish. If you use Royal Mail second class it is quite cheap to send items back, you can then add tracking for approximately 80p. You may have used a next day signed for service which can work out expensive. There is also a link to collect + on our website which is £4.49 and covers up to 10 kilo of returns. This means you can return several items together. We also have several Charles Clinkard stores where you can take returns back to and they can organise a refund for you. I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 2 years ago

Gabor Shoes is rated 4.6 based on 10,638 reviews