Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,689 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,689 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seem to be narrower than normal but no indication of what width the shoe is. Also the zip over the big toe is not comfortable as it begins just where the join on the big toe is.”

Helpful Report

Posted 1 year ago

Thank you for your review of the Gabor Wisdom. This is a standard fitting shoe, we are sorry to hear that you found it a little narrow for your requirements. There are similar shoes in a wider fitting, if you use the filters on the site, it asks if you would like standard or wide, you may find that there is a shoe that you like as much that is a better fit for you on this occasion. Kind regards, Janice - customer services

Posted 1 year ago

“Although described as wide, the boots were actually standard width. In fact they were quite narrow. Sadly I had to return them. As the return is at your own expense, I won't be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to ehar that you found this boot to be narrow and do hope that you find something that is a better fitting for you. Kind regards, Janice - customer services

Posted 1 year ago

“Gabor shoes has been a brand I have used regularly. However as I have got older but still love nice boots and shoes, I have found Gabor shoes and boots not wide enough even those labelled as wide fit. Have had to return 2 pairs of boots, too narrow. All my friends have same problem. We want nice shoes but our wishes are certainly not needed.”

Helpful Report

Posted 1 year ago

Thank you for your review and for sharing your findings. Some of our customers have found that by getting a half size larger, this increases the area within the shoe and makes for a better fit. It does not work for everyone, however it may be worth a try for you to see if the shoe is more comfortable. If the shoe becomes a little too roomy, you can add an insole and then when you change these on occasion, then it keeps the inside of the shoes fresher too. I hope that you find this information helpful. Kind regards, Janice - customer services

Posted 1 year ago

“Product is great but arrived damaged, with a cut on the front. Despite assurances that a replacement would be sent, it was not despatched until 5 days after my call to customer services. Then, knowing there was a 2 day postal strike the next day, the replacement was sent Royal mail. Having returned the damaged pair after 10 days I am still waiting for the replacement pair. Reputation is built on customer services - this was not a great experience.”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that your order has not arrived with you yet and you have had to wait for your replacement shoes. Unfortunately we do not have our own courier and use either Royal Mail or DPD. We should on this occasion have used DPD for you, as you correctly state, Royal Mail are striking and it has caused delays. I am genuinally sorry that this is the case and do hope that your order arrives with you early in the coming week. Kind regards, Janice - customer services

Posted 1 year ago

“I have had these boots for years but this year they are incredibly narrow so I am afraid these will have to go back”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found the Gabor Trudy to be narrow. We do hope that you find something that is more suitable for your needs. Kind regards, Janice - customer services

Posted 1 year ago

“Saw Gabor Hi Top Trainers in John Lewis but did not have my size. Ordered online at £110. Came in next day , box perfect, boots perfect with all transit packing in boots and box. Looked online to see reviews of boots and Gabor had them at £80. If the difference was a couple of pounds I would not have bothered. Re-Ordered online from Gabor on 27/10 and it took ages for them to arrive with no tracking details or emails. Had to ring and was told they were out of stock potentially and might have to come from a store into a hub then out to me. Arrived eventually on 3rd Nov. Box damaged, boots scuffed , no packaging inside boots, display type ticket on boots made an indent. Obviously a shop pair that others may have tried on. Not good at all really but could not face sending them back and trying to get the John Lewis ordered again. I guess the £30 off makes up for the less than great customer experience.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely for the experience that you have had with Gabor. All orders should be checked before sending out to ensure that they arrive nicely packaged. We have let you down on this occasion. Thank you for letting us know, please be assured that we will ask the dispatch team to be more careful and avoid disappointment to others. Kind regards, Janice - customer services

Posted 1 year ago

“The colour was not as described online and having to fund the return postage is inconvenient.”

Helpful Report

Posted 1 year ago

Thank you for your review. Colour on a computer can differ slightly depending on the browser that is used by the cusotmer. It should be taken as an indication and not an exact colour. We are sorry that you found the colour not to be suitable for your needs. Kind regards, Janice - customer services

Posted 1 year ago

“Love the shoes however this time didn’t fit and I was unaware of the cost to return the two pairs! So pretty disappointed in that.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you had to return the shoes because they did not fit. We do deliver free of charge, and would send out any exchanges where we cover the postage cost to the customer. But we do ask customes to cover the cost of returns. You can buy a label from a link to Collect + on our website where for £4.49, you can return up to 10 kilos. You can also return items to any Charles Clinkard store if you have one near to you. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Unfortunately, neither of the pairs of shoes ordered fitted nicely so i returned them - the cost to return them was outrageous...and i would not buy from a site without free returns again.”

Helpful Report

Posted 1 year ago

Thank you for your review. There is a link on our website to Collect +, this is £4.49 and would cover up to 10 kilos of returns in one package. This would allow you to send several pair of shoes back ifor this low cost. If you wish to send back via Royal Mail, you can send back using a 2nd class package which will keep the cost low, you can then for an extra 80p or so, add tracking so that you can see when they arrive. An expensive next day service is not required as we allow up to one year for unworn items to be returned for refund. You can also take unwanted items back to a Charles Clinkard store if you have one close to you. We are sorry to hear that you were charged a lot for your return and hope that the above information is of help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes not as wide as stated plus had to pay to return out of own pocket. Dissatisfied with service considering the cost of the shoes. Have bought before but first time to buy online.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver to customers free of charge, but as stated in our terms and conditions ask for returns to be paid for by the customer. There is a link on our website to collect+ which allows you to return up to 10 kilo (so several pair of shoes) for the low cost of £4.49. You can however choose any postal or courier service that you wish. You can also take items back to any Charles Clinkard store. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes arrived in a poor state. When I opened the box I knew these shoes were not in top condition. The wrapping paper around the shoes was very creased. The shoes look as if they had been handled by someone with dirty or dusty hands. One shoe had a wooden stick. The bows on the shoes were not covered. The tips of the toes were shiny. The shoes looked as if they had been returned and then sent out to me without any inspection. I had to wear them as I was going to a wedding and didn’t have time to get another pair. When I buy shoes on line they are usually in a pristine condition so I was very disappointed. I have bought Gabor shoes before without a problem so will still give an 8.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that your shoes arrived in a condition that you were not satisfied with. Shoes may be returned to us, however, they should be inspected for quality before being returned to stock, and then inspected again before being sent out to a customer. We have let you down on this occasion and we apologise sincerely. Kind regards, Janice - customer services

Posted 1 year ago

“My order was canceled for security reason, which wasn’t clearly explained. The shipment was out but then recalled. I don’t know what happened. Very disappointed.”

Helpful Report

Posted 1 year ago

“Sadly wide-fit do not have an appropriate wide sole, so foot will start to hang over the edges. Otherwise really lovely boot.”

Helpful Report

Posted 1 year ago

Thank you for your review. These boots are an H fitting so should feel wide in the sole as well as the boot. I am sorry that you did not find this the case and do hope that you find something that is a better fit for you. Thank you for sharing your findings. Kind regards, Janice - custoemr services

Posted 1 year ago

“I was delighted with my shoes when I received them. I then tried them on. The beautiful soft leather at the front of the shoe appeared to have a thin wire inside it at the front. This dug in to the top of my toes really hurting. I was very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sincerely sorry that you have found these shoes to be unsuitable. Please would you contact us on 0345 241 7742 so that we can discuss this with you? Shoes should not have a wire that causes discomfort and we would welcome the opportunity to have these back for inspection. Kind regards, Janice - customer services

Posted 1 year ago

“Lovely boots - but one boot was significantly tighter than the other one - which is annoying because I had to pay for postage to send them back because of this!”

Helpful Report

Posted 1 year ago

Thank you for your review. I have emailed you with regard to this order. We hope that you find the solution acceptable and that you find something that is a better fitting for you. Kind regards, Janice - customer services

Posted 1 year ago

“Slow delivery time. Two of the pairs of shoes were no good and there's no where local to return them to.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you thought that the delivery was slow. We do also offer a paid-for express service along with the free service which can take up to 5 working days to dispatch. With regard to the return, I can see that you returned your order to a store, however, there is a link to collect+ on our website which is £4.49 and covers up to 10 kilos allowing you to return several items together for this low cost. I hope that this information may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Lovely shoes but unfortunately neither pair fitted properly, plus the smaller pair were very scuffed on the toes which, even if they had fitted, I would not have purchased them.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your shoes did not fit correctly, and apologise sincerely that the shoes that you received had a scuff on them. Orders should be checked before dispatch and we apologise that this has not happened on this occasion. We do hope that you find something that is a better fit for you. Kind regards, Janice Customer services

Posted 1 year ago

“Quick delivery and free BUT had to return and it was NOT FREE beware”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge but as customers to either take an item back to any Charles Clinkard store or return by post. If an exchange is required, we would again cover the cost of postage to the customer. Kind regards, Janice - customer services

Posted 1 year ago

“The fit and material not what it used to be I’m returning both pairs”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you are finding the fit not suitable for you. There are several ranges from Gabor, such as Comfort, Rolling soft etc, and each may fit slightly differently as the width may differ. It may be an idea to go into a Charles Clinkard or other Gabor shop if you have one close to see which style is the best fit for you? Kind regards, Janice - customer services

Posted 1 year ago

“I should have read the returns policy,I had to pay for postage back and it was Charles Clinkard who I had to return to, won’t be using your website again”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge but ask customers to cover the cost of returns. You can take returns back to a Charles Clinkard store if it is more convenient. We offer up to one year so long as the item is unworn for you to do this. Charles Clinkard does run the Gabor website in the UK. Kind regards, Janice - customer services

Posted 1 year ago

Gabor Shoes is rated 4.6 based on 10,689 reviews