FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received a phone call before the sofa arrived and it turned up on time. The driver and mate were both friendly and extremely polite. The sofa itself is as we remembered and we expect to be very satisfied once we start using it. The only downside is that while trying to manoeuvre the heavy frame through our narrow hall and up the stairs our wooden floor sustained a deep gouge and the wall about half way up the stairs sustained a smaller gouge. The wall is easily fixable, the floor not so. These marks were only noticed after the delivery men had left.”

Helpful Report

Posted 5 years ago

“Very good service, very good staff and quick installation!! The quality of my London Sofa Bed is excellent!! Thank you very much!!”

Helpful Report

Posted 5 years ago

Giener- Thank you. We very much appreciate your kind words.

Posted 5 years ago

“choosing and purchasing the sofa bed was not such a great experience but the delivery and installation was first class. They arrived on time, were polite and careful and assembled the sofa without fuss. could not be bettered.”

Helpful Report

Posted 5 years ago

Hello Mark- Thank you for taking the time to leave a review. We are always looking for new ways to develop and improve. Feel free to send us an email - we would love to hear any feedback you might have about your experience. Kind regards

Posted 5 years ago

“The service was very professional and excellent rapport with David who arrived and fitted the sofa bed in less than no time ! We now have a beautiful sofa and the most comfortable sofa bed in the world ! 👌😃 Siew Kingwell”

Helpful Report

Posted 5 years ago

Hello Siew - We are very pleased to hear how much you love your new sofa bed! Thank you for taking the time to leave us a review.

Posted 5 years ago

“Furl - great products, amazing quality and unrivalled service. Living in an apartment, Furl beds are the logical choice; our Max Storage bed in Superking is perfect for our needs.”

Helpful Report

Posted 5 years ago

Hello George- Thank you for taking the time to leave a review. The 40cm of storage the Max+ gives you is great for apartment living!

Posted 5 years ago

“I am very happy with my sofa bed . It is beautiful and elegant to look at , a lovely colour , comfortable to sit on and to sleep in . The delivery drivers were extremely polite and considerate. The only negative was that it was a very long wait between placing the order and it arriving (over 2 months) . Other than that I would highly recommend Furl . Thank you!”

Helpful Report

Posted 5 years ago

“Very happy with our new storage bed - well made and gives us so much extra storage! The delivery team who delivered and assembled the bed were excellent and the company has always been very responsive to my questions throughout the process.”

Helpful Report

Posted 5 years ago

Hello Grace, Thank you for your kind words, it was our pleasure to make and assemble your storage bed and see how your chosen Farrow and Ball colour completed your room. Enjoy the storage 40cm is HUGE!

Posted 5 years ago

“Downsizing can be almost a pleasure with FURL on your side.From the amazing space afforded by the hydraulic bed to the equally ingenious flexible table; All accompanied by the expertise and courtesy of Marcin and David to the delivery people make for a painless experience. Corinne and Martyn.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

Corinne and Martyn- Thank you very much for taking the time to leave such a kind review. I will pass on your feedback to the rest of the Furl team.

Posted 5 years ago

“A very good place to shop! I received excellent customer service from the person who served me and processed my purchase back in April, and the friendly and professional team who delivered and installed my sofa bed yesterday, were very efficient and worked quickly. I have no complaints and would recommend them to anyone looking for good quality, well made furniture.”

Helpful Report

Posted 5 years ago

We are very happy with your kind words, Thank you.

Posted 5 years ago

“Quality bed, excellent storage and wonderful customer service, particularly the delivery team. Can’t fault anything.”

Helpful Report

Posted 5 years ago

“Great information, customer service, and a friendly and extremely efficient delivery team who assembled my sofa bed. Not an easy delivery thanks to a tight staircase but they did a fantastic job. Very impressed, thanks Furl.”

Helpful Report

Posted 5 years ago

“Service has been great! Especially the delivery guys. Can’t fault them.”

Helpful Report

Posted 5 years ago

Aaron - Thank you for your kind review. I will pass on your feedback to our delivery team!

Posted 5 years ago

“Very friendly and quick service”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a kind review.

Posted 5 years ago

“The two delivery men were quick at assembly the sofa bed, excellent communication skills.”

Helpful Report

Posted 5 years ago

Thank you for your review Patrick. We hope you enjoy your new sofa bed!

Posted 5 years ago

“Excellent service, great selection of furniture, delivery crew excellent as well!”

Helpful Report

Posted 5 years ago

Thank you for your review Susru!

Posted 5 years ago

“I highly recommend Furl to anyone who is looking for a bespoke solution. The whole team has been with me from start to finish; MJ was very helpful with listening to what I wanted and designed my headboard to the expectation I wanted. The delivery team were superb, super kind, friendly and professional. They really knew what they were doing. I am very happy and am pleased to say, it was well worth the wait!”

Helpful Report

Posted 5 years ago

Hello Hanife, we are very pleased that we were able to bring your vision to life!

Posted 5 years ago

“From start to finish MJ listened to my needs and really brought what I pictured into life! I am SO happy with my bed, it’s absolutely beautiful. The installation team were also very kind and done a great and professional job with the assembling of the bed. I must say, it was well worth the bed!”

Helpful Report

Posted 5 years ago

“Great storage and space saving beds (we've bought 3). Excellent quality, lovely people, fab service”

Helpful Report

Posted 5 years ago

FURL is rated 4.9 based on 1,639 reviews