After months of searching for a bed, Furls ottomans are unique and just what my partner and I need. I made a second trip into London to get support with my choices and to also receive the full customer experience. As an NHS nurse, who only now has time to actually think about life outside of work, it was a big deal spending this amount of money. The young lady was thoughtful, however the ‘manager’ was rather cold & insincere, not even getting up from his laptop or showing any interest. I am excited to receive our bed, but unfortunately my customer experience has put me off going back to sort out all the garden furniture, and dining room chairs which we’ll also need to furnish our new house.