FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys where very professional and polite. They gave us 1 hour notice prior to their arrival. They removed shoes and tided up after themselves. Great service…”

Helpful Report

Posted 5 years ago

“I’ve just purchased my third Furl piece of furniture…. Goes without saying that I think this company are second to none! Excellence across the board from David to MJ to the delivery drivers … I think I’m as passionate about their products as they are! And so to sleep…”

Helpful Report

Posted 5 years ago

“I love my new storage bed! I had been looking for a new bed for a while and decided to invest in a made to order model from Furl. It’s absolutely perfect, very well made and the mattress is incredibly comfortable. It’s definitely worth the price tag and feels indulgent and luxurious, like a bed you would sleep in in a 5 star hotel with the added bonus of heaps of storage and removable covers for cleaning. Service was excellent from ordering in the shop with a lovely and patient sales assistant to delivery and installation. I highly recommend!”

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Posted 5 years ago

“Delivery team were great. Punctual, efficient and generally nice people. Thanks to them for the service. Product is exactly as was ordered and of great quality.”

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Posted 5 years ago

“High quality product and great customer service. In particular, it is their own team that deliver and assemble.”

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Posted 5 years ago

“After months of searching for a bed, Furls ottomans are unique and just what my partner and I need. I made a second trip into London to get support with my choices and to also receive the full customer experience. As an NHS nurse, who only now has time to actually think about life outside of work, it was a big deal spending this amount of money. The young lady was thoughtful, however the ‘manager’ was rather cold & insincere, not even getting up from his laptop or showing any interest. I am excited to receive our bed, but unfortunately my customer experience has put me off going back to sort out all the garden furniture, and dining room chairs which we’ll also need to furnish our new house.”

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Posted 5 years ago

“Stan & his partner were absolutely superb & we are delighted - selwin hurwitz”

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Posted 5 years ago

“Excellent service including delivery drivers - all polite and professional.”

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Posted 5 years ago

“The delivery team were very helpful and very efficient.”

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Posted 5 years ago

Ray- Thank you for your kind review! I will share these comments with our delivery team.

Posted 5 years ago

“friendly and helpful delivery team - good quality product.”

Helpful Report

Posted 5 years ago

Hi Sophie- Thank you for your review! We hope you enjoy having all that new storage!

Posted 5 years ago

“From start to finish it has been a delight. The factory staff were helpful and friendly. The delivery team were awesome. Polite first class service delivering an excellent product. Thank you!”

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Posted 5 years ago

Hi Rayna, we love it when customers come to the factory and meet the team behind the products, So glad you enjoyed it and thank you for buying your sofa bed from Furl.

Posted 5 years ago

“Absolutely wonderful furniture & the 2 guys that came to deliver were brilliant very friendly quick & professional would definitely use them again so happy”

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Posted 5 years ago

Hello Nicola- Thank you for your kind review. It would be a pleasure to see you again.

Posted 5 years ago

“I stumbled across their showroom by accident close to my new flat and was actually looking for a space saving bed solution. I couldn't believe my luck when MJ showed me their bed options and in the end decided to purchase the showroom sofa bed. I was very happy with my decision and MJ organised the delivery for once I had moved in. The delivery men were so friendly and knowledgable. Furl have their customer service spot on! Could not fault them and I'm so happy with my sofa bed. It's even more comfortable to sleep on than my previous Memory Foam topped mattress. I received a thank you email the night of the delivery. Amazing customer service and fab design solutions. I will be back when I save up! Definitely worth a visit to their showroom. All the staff are lovely and so helpful. Thanks Furl, MJ and the team.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We appreciate your kind words and I will share this with the rest of the team. We look forward to seeing you again!

Posted 5 years ago

“Very happy with our purchases from our initial visit to the Swiss Cottage showroom through to delivery and installation. Installation team were very respectful and could not have been more helpful.”

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Posted 5 years ago

Hi Lorraine- It was a pleasure to see you at our Swiss Cottage showroom. Thank you for your kind review.

Posted 5 years ago

“Very happy with the max storage bed. The lifting mechanism is the best I’ve tried and the headboard is stunning. Installation was quick and problem free”

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Posted 5 years ago

Howard- Thank you for your review. Enjoy all the storage the Max bed offers!

Posted 5 years ago

“A big Thank you for David! Buying from Furl was a great experience from the begging till end. David was so supportive, always there to answer all my questions and to assure everything is going to be ok. I totally recommend Furl!”

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Posted 5 years ago

“Really thrilled with our new Furl beds. Delivered on time to Cornwall and they even moved out the old beds for us. They are just as they should be, look really good, very neat and well finished. The lifting mechanism is also very ergonomic and easy to lift even with the mattress on, unlike another bed we have from John Lewis. i would definitely recommend Furl and would buy from them again.”

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Posted 5 years ago

Rebecca- Thank you for taking the time to leave a review. We hope you enjoy your Furl beds for many years to come!

Posted 5 years ago

“Great service, delivery and assembly. Lovely guys doing a great job, thanks..💕💪🏼👍🏻👍🏻”

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Posted 5 years ago

Hi Marc - This looks great and fits great in your space! Thank you for your review.

Posted 5 years ago

“Bought a wall-bed from Furl, which arrived without magnets, so I had to wait 3 weeks for those, also there was no handle for pulling down and pushing up the wall-bed which they refused to fit, so I had to pay someone to fix a handle. The corners were so sharp that when I lightly knocked into one, I had a bleeding and extremely painful shin bone for 6 weeks!”

Helpful Report

Posted 5 years ago

Dear Isolde, it was nice to see you at the showroom again last week, we are pleased that your wall bed is helping you maximise the space in your flat. As we explained, we don't make a handle for our wall beds as we like to keep the outer appearance of our cabinets as simple and streamline as possible, I'm glad you found someone who has made and fitted one for you. We were sorry to hear about your little accident last year, like all cabinets at floor level, coffee tables etc, extra care is advised, especially in a dark bedroom where visibility is reduced, I know you fitted the amazon corner protectors we sent you last year and that has helped.

Posted 5 years ago

“The whole experience of selecting, ordering and taking delivery was excellent. The web site was clear and easy to use. Samples requested came quickly. Ordering was easy on the web site. Sales support was extremely helpful in agreeing and organising a delivery date that suited me. The delivery team were excellent. They arrived on time as planned. They were super efficient in delivering and setting up my furniture. The explained and presented well how to use my sofa bed and expanding table. They were very friendly throughout.”

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Posted 5 years ago

Hi Kulraj- Thank you for taking the time to leave us a review. It has been a pleasure. I will pass on your kind feedback to the delivery team.

Posted 5 years ago

FURL is rated 4.9 based on 1,639 reviews