FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,515 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are delighted with our decision to go the extra bit and splash out on a Furl sofa bed. It is superb! Our guests have found it very comfortable for a good night's sleep and have been amazed that such a full mattress can fit inside such a stylish sofa. Well worth the money and excellent personal service. David and Marion Chaplin”

Helpful Report

Posted 8 years ago

“Visited the sale room in London, and David was very helpful. We are absolutely delighted with our sofa bed beautiful fabric, and so comfortable, many compliments from our visitors.”

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Posted 8 years ago

“We bought a MAX storage bed. Excellent service from initial viewing of product in the show room, right through to delivery. We payed for assembly and these gentlemen were also excellent. We love the bed, the quality of the bed and the apolhestry and the mechanics of the bed are excellent. The storage space is really good. Although expensive for a bed it has been worth every penny.”

Helpful Report

Posted 8 years ago

“Really happy with the bed and the service. About a month after the order, it turned out that I'd be having friends stay over a week before the new (guest) bed from FURL was scheduled to arrive. Called FURL about it and they were kindly able to push the delivery just that bit forward to make things more convenient for me. They didn't have to go that extra mile but they did. Also super friendly and efficient delivery service. The bed itself is exactly as described and loads of storage. Thank you!!”

Helpful Report

Posted 8 years ago

“How refreshing to find a company like Furl. The product is of great build and workmanship, using good quality materials including actual wood rather than veneer. They delivered on all of their promises. We ordered a wooden bed but wanted them to finish it using our own specification lacquer (in keeping with a wood treatment we had used for our recent flat renovation). This was no trouble and they even expedited delivered to ensure the bed arrived before our first child. Exceptional.”

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Posted 8 years ago

“Beautiful bed. We've been looking for a nice looking one for a v long time and were getting more and more disheartened. Then someone mentioned FURL to us and how happy they were with you and we decided to go and see the showroom. It exceeded our expectations - the knowledgeable staff and the products. We are extremely happy with our bed. The bed is also very comfortable and the storage is fantastic!! The installation service was also great - super fast, on time, professional and the gentlemen also cleaned up after themselves and picked up all packaging. You can't fault furl!”

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Posted 8 years ago

“We really like our FURL storage bed. Storage option is a great hidden benefit. Works well with a Tempurpedic - 27 Delux mattress 180 Super King. Much easier to have them set up the bed for you, too.”

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Posted 8 years ago

“Everything was exactly as I wanted it took awhile to select colours fabrics etc. Very worthwhile, colours exactly as described and fabrics, the bed is beautiful I love mine thank you everyone who contributed to making it”

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Posted 8 years ago

“The whole experience and process of buying from FURL was second to none. I was amazed by their customer service throughout. The advice I was given was spot on and the delivery and installation was extremely easy the bed itself is by far the most comfiest I've had and it looks very stylish in my room. You vertically get what you paid for as its so well made. I'll never buy from anyone else other than FURL in the future.”

Helpful Report

Posted 8 years ago

“The delivery person was very friendly and helpful. Bed put together quite quickly and is of very good quality. I love the material. It is easy to open and it holds a lot of my son's belongings whilst he is at university, and I want to use the room as a guest room. I will be ordering another one in the future.”

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Posted 8 years ago

“Lovely bed, good storage. I particularly like the side storage pockets for bedside reading matter.”

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Posted 8 years ago

“We purchased one of your Ottoman double beds for my daughter, it has been a super value for money, elegant and ever so practical, solid and very light to open, NO regrets!”

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Posted 8 years ago

“Excellent service and product.”

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Posted 8 years ago

“We ordered a couple of blanket boxes. Furl were very responsive, and very flexible in building to our specifications. When one of the feet was damaged in shipping, they sent a new foot right away. Fantastic customer service and great products.”

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Posted 8 years ago

“Thank you for all your help and support whilst ordering the bed. It is extremely comfortable, well made and the extra storage is invaluable.”

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Posted 8 years ago

“I have been using my bed for a few months now and am delighted with the quality of the materials used, the amount of storage space it offers and the ease of raising and closing the mattress base. The bed arrived as advised and the men who put it together were very helpful and pleasant I highly recommend the company.”

Helpful Report

Posted 8 years ago

“We thought long and hard about the product because it is expensive. However after visiting the factory near Nottingham and speaking to staff and seeing the materials at first hand we went ahead. We are very pleased we did so. The finished product - a 'Play' sofa bed in 'jade' is wonderful and everyone who has slept on it has commented how comfortable it is. The 'bed' is put together (swiftly) in your home to avoid any issues with access. Be aware that the metal construction is heavy - this is not a piece of furniture to move around on a daily basis. However it is perfect for our needs - a comfortable sofa and something that provides guests with a good night's sleep. Great to have a full length mattress as well. Definitely recommended.”

Helpful Report

Posted 8 years ago

“In October 2015 I ordered a Plus model 160 cm wide, with the Memory flex 750 Mattress, specifying the details of headboard height and feet (integrated headboard raised above the skirting board height, and feet with rounded corners). The choice of fabrics was great and I found the one that fits in with our bedroom colour scheme perfectly. Thank you David, for being available to talk and explain any query I had. The bed was delivered 10 days ahead of schedule and assembled very quickly and professionally. The storage is huge, and the mattress just right – soft enough, but not so much that you sink in. First class service for a first class product! We sleep so much better on our new bed – our experience was a true discovery of choice, customer service, comfort and practicality. I have recommended your company to our friends who then bought a bed from Furl as well!”

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Posted 8 years ago

“Extremely pleased with my new storage bed. Excellent service in fact the bed was ready for installation before I was. The lift up mechanism for the storage area is first class and provides me with an enormous amount of additional storage space which is always good. Bed is comfortable and fits in nicely within a small area which is all I had available in my new extension. Staff were welcoming and very helpful.”

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Posted 8 years ago

“We were looking for a storage bed for the guest room and decided to go again with Furl as we have been extremely pleased with our double bed. Excellent product quality, well thought-through design and good service on delivery and assembly.”

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Posted 8 years ago

FURL is rated 4.9 based on 1,515 reviews