FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent Storage Bed with good finishing... Head design not good need to improve ... Head boy wabbaly and looks unfixed ... But excellent Head overall quality Very good ..”

Helpful Report

Posted 8 years ago

Hi Raginkumar, thank you for taking the time to add your comments here. our solid wood headboards are heavy and are designed to fit to the wall where they sit flush, don't move and save space. Please get in touch if you need some more brackets.

Posted 8 years ago

“I am so pleased that I found Furl. My daughter's storage bed is just perfect. The quality of the lifting mechanism and the super solid base make it well worth the money. I was particularly impressed with the delivery and installation. The bed was a surprise for my daughter's birthday and Furl were happy to arrange delivery for that day and the delivery drivers were told. They rang when they were around the corner to be sure she was not home and were happy to wait until she left for school. We have decided to replace all the beds in the house with Furl beds, and ours is next.”

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Posted 8 years ago

“Ordered a wall bed. Superb product, excellent service and overall great customer experience. Would definitely use again.”

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Posted 8 years ago

“Worth every penny.... On visiting the showroom, I was immediately impressed by the quality of the beds. But, like me, there must be people thinking, "This is not a cheap bed". Nevertheless, I thought this offered better value compared to anything else on the high street (especially if you are looking for a storage bed). Having had the max for a few weeks, I am still delighted with the sturdiness of the bed, superior lifting mechanism, and above all, how good it looks in my room as it was fully customised to my preferences. I know this will last a lifetime, and I have no regrets making this purchase. As mentioned by others, you can expect stellar service from the whole team, particularly the delivery + assembly team who took so much care when building the bed.”

Helpful Report

Posted 8 years ago

“It has taken a couple of months to get round to writing this review, but the Furl "Play" is the most comfortable sofa bed we have ever slept on. It's easy to open, close and move around and is comfortable to sit on. The small double is big enough for 2 but the standard double would give more room. However, as we have limited space we didn't have room for a standard double. The website measurements are exact - we have less than an inch to spare on length and the bed fits perfectly when opened out. The men who came to fit it were very efficient and helpful.”

Helpful Report

Posted 8 years ago

“I wanted to share how pleased I am with my bed and with my ottoman, they look beautiful and are very comfortable. In fact the bed has become the centrepiece of my bedroom and I finally had a good night sleep after months of sleeping with a mattress on the floor. I also want to say the team that came to do the installation were fantastic, efficient, friendly and knowledgeable. So I am one happy customer!”

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Posted 8 years ago

“The quality of the sofabed I bought is excellent. It is beautiful, the mechanism is easy to operate and the bed is extremely comfortable. The delivery went very smoothly. Not a cheap option but well worth it.”

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Posted 9 years ago

“really comfortable bed and sofa. love the extra storage slots. excellent delivery. expensive but probably worth it”

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Posted 9 years ago

“This has been a great shopping experience. David opened-up his showroom for us when we showed up without any notice. The full range of storage-bed was on display. We made our choice and the bed was delivered couple weeks later. We then realised that the model we had chosen did not fit our bedroom (much too big in term of volume - something we did not foresee in the full-of-space showroom), David was very kind in proposing the exchange into a lower bed frame. We now have the perfect bed we were looking for and it fits our room perfectly! Bed base and bed mattress are of high quality, the opening mechanism is robust and easy to manipulate. I did set-up the bed myself and it was very easy. Also, the nice delivery men from FURL gave me lots of tips that were very useful! We have been very satisfied of our entire shopping experience with FURL.”

Helpful Report

Posted 9 years ago

“Wonderfull wall bed with a glass mirror front. Looks beutifull and works perfectly. Have had many friends who have seen it and now are getting their own😊”

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Posted 9 years ago

“The item I purchased/ had made was beyond any expectation that I had. Although I had stated the specifics that I wanted the sofa bed itself was superb. I could not have wanted more.”

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Posted 9 years ago

“Excellent bed, well made, looks terrific and has plenty of storage that is pretty well dust-proof. Installers were careful, friendly and efficient. The leather is fine quality and comfortable to lean against for reading. Overall 10 out of 10!”

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Posted 9 years ago

“Great selection, fantastic product. Well worth the money. The single showroom makes it difficult but that is really the only drawback. Installation was easy and quick.”

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Posted 9 years ago

“Fantastic sofa, beautifully made , comfortable to sit on and the most amazing nights sleep ever. So happy that I chose your company to make this.”

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Posted 9 years ago

“Amazing bed. A bit more expensive than your average storage bed but this is no average bed! I would highly recommend.”

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Posted 9 years ago

“Bought an ottoman/blanket box and delighted with it. Delivered on time. Furl very efficient and buying process smooth. I'd had recommendation on Furl from friend and wasn't disappointed.”

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Posted 9 years ago

“Outstanding service and follow-up!! The team relocated my existing Furl bed and installed a new one. Very happy!”

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Posted 9 years ago

“What a fantastic company. The bed is great...ingenious and well made. The mattress is wonderful I am so pleased with the whole thing I wouldn't hesitate to recommend them. And that's not something I would always do. But in truth...they are a+ perfect. I would recommend you go to their showroom if you can. It's much better to see the actual quality which is very high..but also they have more fabric options available. A British triumph...”

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Posted 9 years ago

“A fantastic service from start to finish and a wonderful product. Thank you.”

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Posted 9 years ago

“I am such a satisfied customer! The bed I purchased from you is the very first bed I've owned. Even though I'm well and truly middle aged, I've spent my life sleeping on mattresses on the floor and futon bases. I decided I deserved a beautiful bed. And, that it would make sense to get a storage bed, as I have a rather minimalist aesthetic. My research led me to Furl. I mean, there are a lot of much cheaper options, but I really wanted to have a beautiful and beautifully made storage bed. To be honest, the cost of my bed is above my pay scale, but I am so happy that I stretched and didn't settle for less. I've been sleeping in my new bed for the last 4 months and am completely in love with it. I spend a lot of time on my bed, not only for sleeping, but working on the laptop (I'm here now!) reading and watching TV. I don't have a sofa. BedWorld holds a lot of my life. Me, and my dog, Leonard, are very happy and very grateful. And, it was a super shopping experience: from going to the showroom for my one to one bed consult, through to the lovely men who came and built the bed in my room. Flawless. And a really nice feeling of a smaller business, that value the personal touch.”

Helpful Report

Posted 9 years ago

FURL is rated 4.9 based on 1,584 reviews