FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very functional bed, very well built that will hopefully stand the test of time! The addition of the Memory Flex 750 mattress is an added bonus.”

Helpful Report

Posted 9 years ago

Hi Daniel, Thanks a million for your five stars. We are glad to hear that you are getting some proper, well deserved rest on your Memory Flex mattress. Best wishes, Furl

Posted 9 years ago

“I now have 3 of these amazing beds. They are perfect for every bedroom giving us the ability to hide away the suitcases, spare bedding and all the bulky things, which it is hard to find space for. The staff are amazing and really knowledgable and helpful. There are so many choices of colour and fabric that there is something for everyone from the bright orange bed my youngest daughter chose to the grey felt bed we chose for the spare room. I would recommend these beds to anyone who has the budget as the storage space is incredibly useful and I would now hate to be without them.”

Helpful Report

Posted 9 years ago

Hi Joanne, Thank you a lot for your wonderful heart warming review. We are so pleased to hear that you received our high class service and continue to visit us again and again - we absolutely love having you. Until next time, Furl

Posted 9 years ago

“Very pleased with our Max storage bed. Fantastically comfortable, with a huge, open storage area underneath (unlike so many other storage beds where the space is divided up into less useful, hard to access drawers). Living in a small house, it's necessary to maximise storage space, and this bed is perfect. Great service too. Many thanks.”

Helpful Report

Posted 9 years ago

Hi Emma, Thank you so much for your fantastic five stars. We are pleased to hear that you are in love with your Max. Have you managed to fill it yet?! Best wishes, Furl

Posted 9 years ago

“Very professional throughout. The showroom shows a lot of quality . Order taken efficiently. No disappointment on the delivery. Very happy with our purchase, we would definitely come again.”

Helpful Report

Posted 9 years ago

Hi Cornelius, Thank you so much for your lovely review. We are super pleased you enjoyed our professional and efficient service and already look forward to seeing you again in the future. All the best, Furl

Posted 9 years ago

“Very professional throughout. The showroom shows a lot of quality, and choices. Order taken efficiently. No disappointment on the delivery. Very happy with our purchase, we would definitely come again.”

Helpful Report

Posted 9 years ago

“I spent loads of time on the website which was very useful for comparing all the different bed options. But actually when we went to the showroom in London we ended up changing to a different model, so it's well worth visiting. David and his team were very helpful at the showroom, and we were fascinated by some of the other storage products they sell. We're very pleased with the bed, it looks great and the storage is excellent. The team who put the bed up were quick, tidy and efficient. Overall I'd definitely recommend Furl. They are not the cheapest but you definitely get an excellent product and great customer service.”

Helpful Report

Posted 9 years ago

Hi Alex, Thanks a million for your wonderful review. We really appreciate your kind words on the service and effeciency of our team. Your bed looks like it was made for the space - we hope you enjoy filling it with all of your treasures! Best wishes, Furl

Posted 9 years ago

“Excellent quality product and great service - would highly recommend”

Helpful Report

Posted 9 years ago

Hi Sophie, Thanks a lot for your lovely five stars. We look forward to seeing your friends at our showroom in the future. Best wishes, Furl

Posted 9 years ago

“Our new London sofa bed is lovely in our small space apartment, storage in arms help keep clutter down. Mechanism strong enough for daily use. we are very happy with it”

Helpful Report

Posted 9 years ago

Hi Susan, Thanks a bunch for your kind review. We are so glad that you can now live clutter free. Best wishes, Furl

Posted 9 years ago

“Fantastic build quality, fantastic customer service and fantastic fitting team. I had my sofa bed created by Furl and at the time of ordering, their smallest bed was 5cm bigger than the gap of which I wanted the sofa in my premises. I spoke to David and he assured me if I passed on a message stating to ensure the sofa was made within the given size, it would be. The day of delivery arrived and the fitting team were quick, tidy and extremely pleasant. Safe to say, the sofa fitted like a glove with 1cm each side of clearance. Perfect!! Granted, it's an expensive investment but the build quality and craftsmanship is just brilliant. You get what you pay for. I'd never hesitate in recommending the Sofa beds to anyone and you also get a fantastic nights sleep on the pocket sprung mattress which I opted for.”

Helpful Report

Posted 9 years ago

Hi Callum, Thank you thank you thank you for your fantastic review. We are so pleased to hear that you received our super duper service. Your sofa bed certainly was made for your space! Best wishes, Furl

Posted 9 years ago

“Great quality sofa bed with a real mattress but that is what I was expecting. What I got extra was fabulous customer service from a 'no problem' approach which assured me that it would fit and stairs were not an issue, though to a great installation team - they really brought extra value to the product in respect of their professional attitude to the product and my home.”

Helpful Report

Posted 9 years ago

Hi Beverley, A really big thank you for your lovely 5 stars. We are so glad you hear that you were impressed by our top-quality service. All the best, Furl

Posted 9 years ago

“excellent value for money ,very comfortable .easy to use.i recommend this bed /sofa”

Helpful Report

Posted 9 years ago

Hi Joan, Thank you a lot for your excellent review. We are so glad to hear that you find your sofa bed so comfortable. Best wishes, Furl

Posted 9 years ago

“Delighted with our sofa bed. Excellent, quality product and brilliant customer service. Delivered exactly to spec. Thank you, Furl.”

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Posted 9 years ago

Thank you Christine, for your brilliant review. Absolutely our pleasure. All the best, Furl

Posted 9 years ago

“Not only was this the best quality sofa bed around when the delivery date didn't suit they immediately brought it forward to a Sat at no extra charge!”

Helpful Report

Posted 9 years ago

Thank you for your lovely review. We so apprecaite your kind words and are super glad you received our first class service. Best wishes, Furl

Posted 9 years ago

“Quality product with service to match!”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you so much for your quality review. All the best, Furl

Posted 9 years ago

“Fast, responsive service, fantastic quality bed. Really handy storage without compromising on comfort. Customer service excellent too Highly recommended”

Helpful Report

Posted 9 years ago

Hi Susanne, Thanks a million for your excellent five stars. We are so pleased to hear that you love your new bed and received our top-notch service. All the best for the future, Furl

Posted 9 years ago

“Excellent service and excellent products. Making an appointment was easy, and the lady was very helpful, new the products and helped choose the right bed. My flat was not ready so furl kept the bed in storage as long as I needed. Delivery was extremely easy to organize on a selected date. The guys put the bed together and explained everything. They made sure to cover their shoes and didn't step on the new carpets.”

Helpful Report

Posted 9 years ago

Hi Nikolaos, Thank you so much for your lovely review. We are so glad that you had a wonderful experience at our showroom and upon delivery. We hope your flat is loving your new bed as much as the bed is loving being there - it looks like it was meant to be! Best wishes, Furl

Posted 9 years ago

“Fantastic bed - really love it. I splashed out on the deluxe mattress - well worth it. The team who came to deliver it were very cheerful and efficient. There must be something about heavy lifting that makes men cheerful! - anyway that were all done very quickly and off to the next delivery I suppose. I am paying for it with interest free instalments. Whats not to like!”

Helpful Report

Posted 9 years ago

Hi Hilary, Thank you so much for your wonderful review. We are certainly happy chappies after reading your kind words and are super pleased that the service was top notch. All the best, Furl

Posted 9 years ago

“Wonderful sofa bed. We held off buying a sofa bed for a while to save up, as Furl beds looked so beautiful - and we've not been disappointed at all. Works brilliantly as a sofa and a bed, is super comfortable and looks wonderful! The mechanism is really smooth which makes it very easy to change between bed and sofa. Our guests love it.”

Helpful Report

Posted 9 years ago

Hi Marcus, Thanks a lot for your wonderful words. We agree - it certainly looks wonderful. Hope your guests don't love it so much that you can't get them to leave! Best wishes, Furl

Posted 9 years ago

“Sofa bed is impressive! Good as a sofa and excellent as a bed. Very happy. A1”

Helpful Report

Posted 9 years ago

“We use the sofa as our regular sofa and an occasional bed. No problems after nearly a year of use. Comfortable & solidly built.”

Helpful Report

Posted 9 years ago

FURL is rated 4.9 based on 1,584 reviews