FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The sofa bed was exactly what it said it would be. Exceptionally well made, extremely comfortable to allow for every "night" use. The delivery was exactly in time and the bed was assembled and demonstrated fully before the installation team left. I would have no hesitation in recommending of purchasing from Furl in the future.”

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Posted 9 years ago

“Excellent service even though I had to change delivery a couple of times, wasn't a problem. Great product, lots of choice, well worth the price tag.”

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Posted 9 years ago

“Fantastic, rarely do you get this kind of service and great quality. Would highly recommend.”

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Posted 9 years ago

“Excellent quality. Completely satisfied. Highly recommended.”

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Posted 9 years ago

“Brilliant through from ordering to delivery. The delivery was fantastic. They arrived and had my lovely bed assembled really quickly and took all the packaging away. I am delighted with it. The leather is just as I expected and the storage is brilliant. I wouldn't hesitate to recommend FURL. Thank you.”

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Posted 9 years ago

“Brilliant technology, choice, detail and service. What more could you want? It's the second product I have bought from Furl. Both clients were delighted. Red Studio Ltd.”

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Posted 9 years ago

“We needed a sofa bed fast so went for one immediately available - and was so pleased I could get one. It was a bit bigger than we wanted but actually our guests loved it. I was very pleased with the prompt and friendly service and very pleased with the sofabed for very frequent guests - I needed a good mattress. The ('Play') sofa looks good and takes up not too much space, so it suited us. We do find the opening mechanism a bit heavy and stiff but its also partly a knack and I'm hoping it will ease up a bit (I'm quite elderly so not as storng as I once was!) Its perfectly doable though.”

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Posted 9 years ago

“Great sofa bed. Fantastic quality. Polite and efficient delivery and installation.”

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Posted 9 years ago

“I am delighted with my bed from FURL. Not only did I get to design it from the floor up, when the delivery came and there was something not quite right, the owner came around to my place and fixed it personally. Bed's are important, you spend a lot of time in them. Choose wisely.”

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Posted 9 years ago

“I have bought four storage beds from Furl. One with a white linen cover that seems to float in the room and stays remarkably clean, a beautiful wood one and both a white and black one. All our 'stuff' is now hidden. The quality of the beds is high as is the service - the beds that went to the holiday flat had to be taken up 8 floors in an extremely small lift.”

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Posted 9 years ago

“We researched for months different companies for a good quality sofa bed. We were disappointed by the quality, comfort and price of so many. The mattresses were either too thin or too short and often the sofas themselves were not comfortable. What a relief when we discovered Furl! Fantastic service and great quality. We visited the showroom twice and on the second visit we bought a sofa bed and a bed with storage. Both were delivered within 12 weeks. Several guests have slept on the sofa bed and they have all stated how comfortable it is. Thank you Furl!”

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Posted 9 years ago

“Brilliant design - extremely well thought through space saving sofa bed. Comfortable to sleep on and to sit on, and easy to transform. Love the pockets for pillows to be stored in when its in sofa mode.”

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Posted 9 years ago

“I purchased a single with side 'opening'. I wish I had chosen an integral headboard, but as it's for the spare bedroom, it's no problem. Visitors say it's an amazingly comfortable bed. Top marks, and worth the cost - cheaper beds do not have this quality.”

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Posted 9 years ago

“We think the sofa bed is brilliant. A very smart piece of furniture and so easy to use. The quality is superb and the men who delivered it were brilliant. Thanks.”

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Posted 9 years ago

“Great service and great quality product. Would highly recommend.”

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Posted 9 years ago

“We liked both their innovative designs and the space-saving we've already benefitted from. We have a table and an ottoman bed. The bed in particular was very easy to customise with the features we'd need.”

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Posted 9 years ago

“My Max double bed with Lines headboard, plus the Luxury 1500 mattress were delivered 11months ago, so I have had many very comfortable nights on them. The whole process of looking at beds at the showroom, reviewing material samples posted to me, ordering what I wanted, and then delivery and speedy assembly, was really painless and easy. The amount of storage is quite amazing, and has made such a difference to the available space in my apartment. The only problem I have had is that the M&S flat double sheets that I bought are slightly too small because of the thickness of the mattress, and I will order the next size up in future. My son stayed at my house for a couple of nights, and I let him sleep in the bed while I used the spare bed, and he loved the comfort so much that I've promised to buy him a furl bed when he gets married next year. The furl beds are well worth the price to guarantee many years of comfortable sleep, and I couldn't be happier with my purchase.”

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Posted 9 years ago

“We love the storage bed that was put together for us. FURL was so helpful with explaining all the options and keeping us posted with the bed being assembled and delivered. Even at one point when it appeared there might be complications getting the mattress through our narrow door frames and hallways, a quick call to FURL and they were able to sort out the problem. Definitely recommend them and their furniture.”

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Posted 9 years ago

Hello Demetri, It makes our hearts warm to hear that you would definitely recommend us. Thanks a million for your lovely 5 star review. Best wishes, Furl

Posted 9 years ago

“Great quality -- fab storage space and, most importantly, VERY comfortable. On-time delivery with helpful installation team. All around a great experience!”

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Posted 9 years ago

Hi Tom, Thank you so much for your fab 5 star review. We are so pleased to hear that your storage bed is super comfy and the experience was second to none. All the best, Furl

Posted 9 years ago

“We bought a storage bed from furl 5 years ago and loved it so much that we bought another one for the guest room this year. The beds are nice quality, look good, and provide some much needed storage space.”

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Posted 9 years ago

Hello Ranwa, We were so pleased to see you again, thank you so much for your kind words and second order. Best wishes, Furl

Posted 9 years ago

FURL is rated 4.9 based on 1,584 reviews