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FURL Reviews

4.9 Rating 1,384 Reviews

99 %

of reviewers recommend FURL

Company Reviews

Product Reviews

4.9

Based on 1,384 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 12th March 2024

Stefano Laudisa

FURL 5 star review on 16th November 2023

FURL 5 star review on 16th November 2023

FURL 5 star review on 16th November 2023

FURL 5 star review on 12th October 2023

FURL 5 star review on 12th October 2023

FURL 5 star review on 8th September 2023

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous sofabed, very comfortable and the mechanism is so simple and elegant. The installation was quick and the delivery team were lovely, very friendly and efficient. They took the time to walk me through how to assemble and disassemble the sofa should we need to move it in future and made sure everything was just as I wanted. Would very happily recommend and would absolutely buy from Furl again.”

Posted 2 years ago

“Great product. Simple and quick installation by a great smiley and helpful team. Superb management of purchase and delivery process.”

Posted 2 years ago

“Absolutely first class service from the installation team and very pleasant”

Posted 2 years ago

“We went to their shop first to get an idea of the sofa beds work and look like. The order itself was placed online with help of Marcin on the phone. Since we chose a different fabric than what was standard we had a few hurdles to overcome, but Marcin was brilliant and my sofa just arrived and looked as fabulous and perfectly functional as imagined. Well done and thanks !”

Posted 2 years ago

“Excellent, friendly and helpful staff. Only one delivery man but he managed brilliantly. The product is great, super easy to use- great design.”

Posted 2 years ago

“The team were extremely polite and clearly capable. Our old bed was moved and it’s replacement was installed within 1.5 hours.”

Posted 2 years ago

“Really pleased with our sofa! We are currently using it as our bed every night and it's super comfy. The Furl team were a pleasure to deal with.”

Posted 2 years ago

“Beautiful product. Bvery comfortable and fantastic quality. Delivery communication was excellent and installation was carried out by very friendly and well mannered. They were also very informative about the product.”

Posted 2 years ago

“I am very happy with our Paris sofa bed and foot stool. The colour looks great and the size is perfect for the room. It was delivered by Lyubo and Steve who they were friendly, professional and very helpful.”

Posted 2 years ago

“Delivery drivers were extremely efficient and very helpful”

Posted 2 years ago

“After a hiccup about the delivery date, which was sorted out quickly, the delivery was great. They demonstrated the sofa bed mechanism and made sure they took away all the packing. I love the new sofa.”

FURL 5 star review on 17th February 2022

Posted 2 years ago

“Delighted with my sofa bed which was delivered this morning. The two guys who delivered it and put it together were very pleasant professional and efficient and explained everything very well . A credit to your company. Thank you. Shaida Qadri”

Posted 2 years ago

“The bed was delivered and assembled today. Lyubo and his colleague were both friendly and professional. After assembly was complete they went through everything with me and made sure I understood and was confident to use. I was also assured if I had any questions at any time in the future I should not hesitate to contact furl. Would definitely recommend”

Posted 2 years ago

“Lovely bed and looks very sturdy . The team is very receptive and responsive . Delivery team was fantastic.”

Posted 2 years ago

“Brilliant service, fantastic Airbed with Storage. Delivery was great, on time and great service. Lovely guys couldn’t do enough to help, really quick assemble. Would recommend this company.”

Posted 2 years ago

“Brilliant service from start to finish. Really happy with my new sofa bed. The delivery and installation team were exceptional. Thank you so much.”

FURL 5 star review on 3rd February 2022

Posted 2 years ago

“The delivery team were lovely (especially as our flat is hard to access) and explained everything very clearly. Thank you :)”

Posted 2 years ago

“We are delighted with our sofa bed from Furl. We ordered the Cambio large four-seater sofa in a gorgeous orange velvet. It looks absolutely stunning. The quality of the workmanship is outstanding. We are planning to use this as our bed, so it will be used every day. It is so easy to use and the mattress is comfier than our current bed which we loved. So we are over the moon. Lubo was our delivery guy. He was very professional, friendly and a credit to Furl. He assembled our sofa efficiently and we couldn't believe how quick it was ready to use. He told us everything we needed to know. I would not hesitate to recommend Furl to everyone. Best Sofa Beds in the world. Thank you, Amy : )”

FURL 5 star review on 31st January 2022

FURL 5 star review on 31st January 2022

Posted 2 years ago

“Excellent quality, design and great install experience”

Posted 2 years ago

“The delivery team were helpful, friendly and took the time to explain how everything worked.”

Posted 2 years ago

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FURL is rated 4.9 based on 1,384 reviews