FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, a bed and a sofa, both delivered, assembled and demonstrated very well by the team of two. No mess, took away all the rubbish. Thanks very much.”

Helpful Report

Posted 2 years ago

“Delivery team were friendly, professional and knowledgeable. We love our new sofa, its everything we were hoping for.”

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Posted 2 years ago

“The two guys who came and delivered the bed were fantastic. Good at communicating, friendly, cautious with the heavy pieces, quick , tidy and explained things well. 5 stars for service.”

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Posted 2 years ago

“Today our new Furl Sofa Bed was delivered and demonstrated by two extremely happy, cheerful, polite & helpful employees. There was a minor delay in meeting the original provisional delivery date, however we are based in Gloucestershire & I imagine therefore not on a frequent delivery route. We are thrilled with the quality of the product & pleased that after much research of the market we eventually chose Furl”

Helpful Report

Posted 2 years ago

“Today, and absolutely as scheduled, we received the most beautiful sofabed. It was delivered and set up by two delightful guys who talked me through all the necessary bits and pieces. If only all deliveries would go as smoothly as yours. Thank you very much!”

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Posted 2 years ago

“We bought our first Furl storage bed in 2008 and a second one in 2017 when we moved to France. They have endured 4 moves so far, are very easy to de- and reconstruct and to move, and still as new and comfortable as on their first day. Great quality and mechanism and I loved that you can customise them to the tiniest detail. Only thing that was a disaster in our case was the international shipping which was very overpriced and like Russian roulette 🤣. But if this side has improved we are happy to order 2 more beds for our kids as we speak 😉. Best wishes from Strasbourg Astrid & family”

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Posted 2 years ago

Hi Astrid, How lovely to hear from you again and for you to share your experiences with everyone. International deliveries are challenging, but we're getting better at managing expectations. I look forward to speaking to you soon about the beds for your children, once they have storage beds, there will be no excuses for keeping their rooms tidy!

Posted 2 years ago

“Quick efficient set up once the bed arrived.”

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Posted 2 years ago

“Excellent product, excellent service and great value for money. Delivery team were on time, very knowledgable and polite. Installation was quick and instructions were simply explained.”

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Posted 2 years ago

“Good product and service”

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Posted 2 years ago

“Hotel ottoman bed with Vegan 3200 mattress - incredibly comfortable - highly recommended”

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Posted 2 years ago

“Amazing product and superb delivery team”

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Posted 2 years ago

Hi Myriam, Thank you for sharing, it looks great!

Posted 2 years ago

“The delivery crew were absolutely amazing, extremely polite and put the bed together very quickly.”

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Posted 2 years ago

“Outstanding service and product. Thank you Furl for the terrific communication from sales to install.”

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Posted 2 years ago

“The delivery was absolutely fantastic, the team very professional. One of the best services I had ever, well done.”

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Posted 2 years ago

“Great, friendly service. Thanks.”

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Posted 2 years ago

“The two gentlemen where both very prossional and polite. Made the job look so easy and in no time it was all done. After they finished they showed us how to operate the bed chair and how to make sure we understood how to avoid any problems. Very happy with my purchase and will be looking to see whatesle I can buy for my tiny flat. Thank you”

Helpful Report

Posted 2 years ago

“A high quality product that comes with top quality sales and delivery. Great choice in the showroom, found exactly what we wanted, and the guys who delivered it and set it up were delightful, quick, and quiet. We were kept well informed throughout by email and phone.”

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Posted 2 years ago

“Excellent service from everyone and we’re about to sit at our new table!”

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Posted 2 years ago

“Amazing service from start to finish. From show room to fitting at home…. Everyone was lovely and the furniture is well worth the money! Sofa bed is comfortable as a bed and a sofa and that has been very hard to find! Thank you so much to the showroom staff and the delivery guys who put it all together…. They were lovely, quick, friendly and very helpful. Nothing bad to say at all! If you’re thinking about buying from furl, just do it! You won’t be disappointed.”

Helpful Report

Posted 2 years ago

“Very happy with the whole process, from the sales team answering my multiple questions before placing the order to the professionalism and friendliness of the delivery and fitting team. Love how the bed looks and very happy I chose a quality brand ilke Furl.”

Helpful Report

Posted 2 years ago

Dear Laura, Thank you for your 5-star review! We're delighted to hear about your positive experience! From assisting with your inquiries to ensuring a seamless delivery and fitting process, we're thrilled you're satisfied with our service. Thank you for choosing Furl, and we look forward to seeing you again. Warm regards, Zeynep (Assistant Showroom Manager)

Posted 2 years ago

FURL is rated 4.9 based on 1,639 reviews