FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,545 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really nice team of 2 turned up to build the bed being as careful as they could not to damage anything which is so different to most delivery teams (and massively appreciate) This is my 2nd Furl bed - they’re expensive, but worth it.”

Helpful Report

Posted 2 years ago

“Unfortunately, my bed was delivered 3 weeks late. I had to contact Furl to ask where it was and they should have been contacting me with an explanation and apology. However, the delivery process was very smooth and professional. The crew were efficient, careful, helpful and courteous and very friendly. I would strongly recommend them.”

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Posted 2 years ago

“I really loved my new sofa bed and storage. The quality and comfort is something one needs to experience for themselves. I will definitely recommend furl living furniture to friends and family. Daniel and Fabio(delivery guys) were great in service. Installation took almost half an hour and they helped me move out my old sofa. They took their time to explain everything I needed to know about my new sofa bed. Thanks Josh”

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Posted 2 years ago

“Excellent service and installation. Really feel in safe and knowledgeable hands.”

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Posted 2 years ago

“I wish all deliveries and installations were as efficient as this. We had clear communications regarding arrival, the arrived when they said, they assembled the furniture swiftly and competently and were wonderfully polite and helpful.”

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Posted 2 years ago

“We bought a sofa bed from furl 4-5 years ago. The cushion immediately sagged - we weigh 70 and 57kg respectively, so it can't be that were too fat. The material we used to upholster the sofa - admittedly our own, but from a manufacturer of far higher renown than furl - immediately looked creased. Furl blamed the material issue on the material, and stuff we weighed too much. Eventually they replaced the cushion, which sagged again and which we couldn't be bothered to replace again. So if you weigh more than 125kg as a couple, it's probably best to look elsewhere as we did. The spring mattress was good for a couple of years but again started sagging from occasional use. One star extra given for the fact they reluctantly changed the cushion. To be honest, having used IKEA sofa beds, you'd be better off buying one every few years and changing it - the furl sofa was only marginally better quality.”

Helpful Report

Posted 2 years ago

“Ordered from stock and delivered in 2 days, White glove service was excellent, took about 20 minutes and then a further 10 to explain everything, including a few details not so obvious such as the chance to replace individual segments of the sofa bed should you have a catastrophic accident with the red wine etc. Haven't really tried the sofa bed yet other than a cursory sample, will be back to review once fully tested.”

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Posted 2 years ago

“Arrived on time, Super courteous Quick fitting Repositioned in room Showed me how to use the folding mechanism and care for the bed”

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Posted 2 years ago

“The team was very polite, quick and cleaned everything before they left. The product itself is very comfy and looking great. Exactly what i needed!”

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Posted 2 years ago

“The experience from the moment we walked into the Chelsea store to receiving our new sofa has been great. Faultless delivery and swift installation by the team. We can’t wait to use our new paris sofa and enjoy it for years to come :)”

Helpful Report

Posted 2 years ago

“The delivery team were very friendly and helpful. They gave loads of good product info and they got on with the install while I was working. The product itself is very high quality and I'm so glad that my friends will have such a nice bed to sleep when they visit”

Helpful Report

Posted 2 years ago

“Good service and friendly delivery. Now we wait to see how the sofa performs...”

Helpful Report

Posted 2 years ago

“Ordering was easy online and delivery was scheduled on time although I had to delay by 3 weeks due to building works, that was no problem at all. Two lovely delivery drivers (Joe and Martin) arrived and nothing was too much trouble, they even moved a rather large mirror for me that I couldn't do alone. Getting it upstairs was no issue for them even with a tight corner. The setup was swift and they explained how to use it etc... The sofa bed is a wonderful cheery bright pink and looks fantastic, it is very comfortable to sit on and the mattress looks like a normal bed, I cannot comment on a good night's sleep as it hasn't been used as a bed yet!”

Helpful Report

Posted 2 years ago

“Lovely sofa bed and great installation.”

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Posted 2 years ago

“We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.”

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Posted 2 years ago

“I was highly recommended to Furl, and I entirely agree. From the moment I contacted them they have been helpful, useful and professional, and have listened carefully to particular requirements. I have received entirely successful personal service, we are thrilled with the arrival of our bed ( quickly and efficiently put up) and look forward to using it - and its storage!”

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Posted 2 years ago

“Very good customer service, excellent product and a great installation team who were polite considerate and efficient. Happy Customer”

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Posted 2 years ago

“Very helpful sales, delivery team were very good.”

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Posted 2 years ago

“Great service from the very beginning. Sofa arrived on time, professionally assembled. Whole process from ordering till arrival was very simple and transparent.”

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Posted 2 years ago

“The sofa bed looks very good and is comfortable to sit on. Not yet used as a bed. The delivery men were friendly and efficient and gave a full explanation of how to use and look after the sofa. In all an excellent service.”

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Posted 2 years ago

FURL is rated 4.9 based on 1,545 reviews