FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.87

4.9 Rating 1,381 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,381 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to deal with very helpful in enabling us to view the product at their Watford Pop up showroom.”

Helpful Report

Posted 1 year ago

“The whole process from start to finish was exceptional. The showroom staff was very helpful and the delivery was flawless. Extremely polite and efficient throughout. I will certainly use FURL again in the future.”

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Posted 1 year ago

“I paid for the fast delivery and my bed arrived ahead of schedule. The delivery guys were quick, efficient and polite, it was assembled in no time. Definitely recommend”

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Posted 1 year ago

“From walking into the showroom until delivery and set-up, working with Furl was a pleasure! The quality of the Metro sofabed is as advertised and very comfortable to sleep on. Delivery and set up of the bed went well and the guys setting it up did so quickly and explained everything clearly. Thanks again!”

Helpful Report

Posted 1 year ago

“I would like to commend Umar for his very professional and friendly service . What an absolute gent and very talented man. He was on time, very professional, informative and extremely precise . Highly recommend FURL, the fold out bed is amazing and the installation was seamless.”

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Posted 1 year ago

“The bed was made to order within the time estimate. The delivery team were super efficient and helpful. We could not have asked for better service.”

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Posted 2 years ago

“Product was great, delivery/set up people were prompt and friendly.”

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Posted 2 years ago

“Very nice staff and fitters, he spent time showing us how to fold and unfold comboio sofa bed in large size. Lovely fabric color and mattress. Amy from delivery was so helpful and helped speeding delivery up”

Helpful Report

Posted 2 years ago

“Bed is amazing and the experience you receive from start of transaction to end is second to none. I'd like to personally thank the delivery and installation rep of Furl who took on the job on his own and did a fantastic job of building the bed and explaining everything about it to me!”

Helpful Report

Posted 2 years ago

“Outstanding customer service from the delivery guy and installation was first class. Mirage bed looks wonderful and the build quality is exceptional. Well done.”

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Posted 2 years ago

“I bought a sofa bed and delivery date supposed to be on 14 of May . For the last 3 days I am trying to get in touch with someone at deliveries compartment but no one is answering . I spoke with 2 different persons from sale department and I was told that they will send a email in my behalf and I will have a answer definitely following date . Still try to get in touch with someone who can give us a answer but doesn’t look great . We will go away for a long period of time , soon and this situation make us a bit nervous”

Helpful Report

Posted 2 years ago

Hello Dan, Thank you for reaching out to us, we replied to your email yesterday at 15:09, perhaps it's in your junk folder, please could you check so we can arrange the delivery. I'm sorry for the frustration this has caused leading you to contact us here.

Posted 2 years ago

“Excellent service. We're delighted with our new Metro sofa-bed which is very well made and easy to operate. We went for the option with the drop-down wheels which makes it simple to move when you need to - this is important as it's a heavy item of furniture. Delivery was on time and the driver and his colleague carried in and assembled the sofa in less than half an hour. They positioned it precisely where we wanted it and demonstrated how to operate and move it. They were both friendly and very helpful and took away all the packaging when they'd finished. Being a genuine UK company (not simply located here) was an important factor for us and, based on our experience, we would happily recommend Furl and their products.”

Helpful Report

Posted 2 years ago

“Excellent service both in the showroom and delivery”

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Posted 2 years ago

“Sofa bed looks brilliant in our Snug. Delivery, installation & demonstration all v competent. Luba and Kevin pleasant & helpful.”

Helpful Report

Posted 2 years ago

“The bed was delivered within two weeks as promised by showroom and delivery department staff. Thank you. Very useful having the phone call on the delivery day to specify delivery time. Both delivery men were polite and courteous. They fitted the bed and explained in detail how it all worked. First class service.”

Helpful Report

Posted 2 years ago

“Product great. Shop and delivery staff very helpful and efficient. I haven’t given 5 stars because of the complete inflexibility of the delivery service. If I hadn’t been able to change my arrangements to suit the date offered, I was told I would have to wait a month for delivery, and despite paying a premium for express delivery!”

Helpful Report

Posted 2 years ago

“From start to finish, the service was absolutely excellent. The delivery team arrived exactly when expected and were really helpful. We are delighted with the E-Motion sofa bed.”

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Posted 2 years ago

“Great delivery service - the guys set the sofa bed up quickly, efficiently and cheerfully, and walked me through a demo of how to convert from sofa to bed. The bed, thus far, is very comfy.”

Helpful Report

Posted 2 years ago

“Absolutely outstanding from start to finish. The product design is phenomenal - comfortable, stylish, AND fits in weird London flats. Marcin at the shop was SO helpful - I visited multiple times, and he helped me design the ideal sofa for my space, from style to color choices. And then the two men who delivered the sofa were on time, professional, and efficient - walking me through the different features of the sofa to make sure I knew everything I needed to know. I will definitely recommend to others.”

Helpful Report

Posted 2 years ago

“The team that delivered and constructed our Paris sofa bed were courteous and very quick and efficient. Probably here for no more than 20 minutes with a helpful demonstration of how to open up the bed before leaving. The sofa looks great and we are very happy with our choice.”

Helpful Report

Posted 2 years ago

FURL is rated 4.9 based on 1,381 reviews