FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly excellent experience from start to finish, from the moment I walked through the door at the Farringdon showroom to the installation process. I was talked through all of the different bed options before deciding to go for the Illusion bed. And, after seeking out black velvet, I ended up opting for a beautiful mustard suede bed. The installation experience was fantastic - a lovely chap who cared immensely about the bed being absolutely perfectly set up and in position before he left. In his words, "we don't want better, we want perfection". The bed is exceptional quality and looks fantastic. Really pleased.”

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Posted 2 years ago

“Fitters who came to assemble bed very frendily and efficient”

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Posted 2 years ago

“Both men were polite , knowledgable and patient / they explained everything to me”

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Posted 2 years ago

“Fast delivery. Great design. The delivery team is lovely”

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Posted 2 years ago

“Our Furl experience was outstanding: from the friendly assistants in the Barbican showroom, the helpful customer service to the delivery team. Yesterday, Daniel and Fabio delivered our Cambio sofabed. They were very polite and competend. They carried the sofa up a narrow, bending staircase, assembled it and explained all the features of the sofa to me. The sofa looks great, feels comfy and we look forward to years of usage. Thank you, Furl!”

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Posted 2 years ago

“Excellent delivery,assembly and service.”

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Posted 2 years ago

“Excellent device.”

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Posted 2 years ago

“Installers were outstanding - assembled the item and took the time to explain in detail how we should operate and look after it.”

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Posted 2 years ago

“We have had a fantastic experience with Furl from the assistance we received at our initial visit to the Barbican showroom, communication and help during the ordering process through to the delivery and installation. The delivery team had a difficult job due to lack of parking on my street and tight access down to my basement, but they were quick, efficient and polite and did a great job explaining the features of the sofa bed.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent service and quality. Fast and efficient and so helpful. Really comfortbale as a sofa and a bed.”

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Posted 2 years ago

“I ordered a storage bed, whole proccess was handled in a very professional way. Team arrived at given day and time and installed it in my bedroom. It took them less than an hour to put everything together, they were very friendly and chatty as well.”

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Posted 2 years ago

“Thank you v much, Daniel & Fabio were excellent! Very polite, service minded & passionate about their job & Furl’s amazing storage beds & how they work & how to best care for them!”

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Posted 2 years ago

“I ordered a sofa bed on April 20th and have now recieved it. I spend quite a bit of time researching the best place to get a good quality sofa bed for our new place and also visited the Swiss cottage showroom 2 or 3 times to test and then choose the fabric. Each time the staff were very polite and helpful. The sofa was finally delivered (I didn't pay for the quicker delivery option) yesterday and I was given a proper delivery slot of 45 minutes with a courtesy call 20 minutes before they arrived. The delivery guys were extremely polite and efficient and did a great job. It was completed (comes in parts) in about 30 minutes and they worked tidily and quietly and explained it all to me afterwards. I asked if the moving lever (so you can move the sofa easily) had been added - they hadn't because but they had the part and it was added quickly. They did a good job and I am delighted with the sofa. They also explained it would soften and relax with use (the ones in the showroom have been sat on for a few years and by many people).”

Helpful Report

Posted 2 years ago

“We ordered a sofabed from FURL and it is very comfortable to sleep on, looks great and is pretty comfortable as a sofa too (we expect it to get more comfortable to sit on with time). Furl has high quality products and excellent customer service, both in store and delivery and installation. It's not cheap but you definitely get a premium product. We would highly recommend.”

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Posted 2 years ago

“Terrific bed design and room feature. Installation team were professional, friendly and efficient. Well done Furl!”

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Posted 2 years ago

“Extremely happy with my cambio sofa bed. Excellent quality and service . Lyubo was great. Will be buying another sofa to match!”

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Posted 2 years ago

“The delivery team were wonderful. Polite, Efficient, Professional, clean and tidy and kind. The Sales team at Swiss Cottage, and in particular MJ, were outstanding and spent as much time with me as I needed to make a choice. They were very warm and welcoming and extremely well informed.”

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Posted 2 years ago

“Edited our prior review as the company addressed the issue around delivery after our initial review and delivered it timely afterwards. Overall mixed experience. Pros: worked with us to customize the sofa, materials (oeko tex etc) shape, this part was fantastic. Cons: delivery logistics and abiding by promised timelines were poor. They initially confirmed delivery in one months time (we paid express) only to be called 2/3 days prior to delivery to tell us that some pieces were missing and delivery would need to be postponed by 3 weeks. Only after one week of intense back and forth were they able to improve it by a week. On the day of the delivery there were further logistical issues. In short, if you want a high quality sofa but dont care about timing of delivery we recomend, if you care about timing (we did very much) then order with a lot of time buffer..”

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Posted 2 years ago

“Excellent quality and worth the wait. Delivery team punctual, helpful and utterly dedicated.”

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Posted 2 years ago

FURL is rated 4.9 based on 1,639 reviews