FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,545 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery team were polite, quick and explained everything carefully. They protected the floor and cleaned up. Excellent job!”

Helpful Report

Posted 1 year ago

“Friendly and professional delivery team, great communication and customer service throughout. Even brought forward the expected delivery date as we were potentially without a sofa for a month. Sofa is extremely comfortable and both Lubo and Daniel did a great job of explaining how it all worked, with extra tips and advice. Very impressed, thank you.”

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Posted 1 year ago

“Great sofa bed. Modern, quality, stylish. Fantastic mattress. Yeah it is expensive but in terms of cost versus quality. Beats our previous sofa bed hands down. And a much smaller footprint for a much bigger bed. You get what you pay for.”

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Posted 1 year ago

“Our Furl sofa bed and desk were delivered on time, efficiently and with clear explanations throughout the process. We couldn’t have been happier with the experience.”

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Posted 1 year ago

“Ordered Metro Double size folding bed.Shop assistance was very good and helpful.Bed arrived and assembled as specified. Delivery and assembly of sofa bed was quick and the delivery guys were very pleasant.Would definitely recommend Furl .”

FURL 5 star review on 20th September 2023

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Posted 1 year ago

“Really great service! Friendly and very efficient team, was done very professionally and even moved the bed when made when it needed to be repositioned. Would definitely recommend… this is now our 2nd Furl storage bed and they are great, both the product and customer care!”

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Posted 1 year ago

“very efficient delivery and installation”

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Posted 1 year ago

“Great service from Zeynep at the Barbican showroom where we can try the different kinds of mattresses. And knowing that we like to have different colours in our sofa bed, Zeynep offered the customisation possibility if we choose from the same type of fabrics which you wouldn’t know if you order from the website. Delivery timeframe was shorter than expected and the delivery crew was fantastic!”

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Posted 1 year ago

“Absolutely love all three beds we ordered. Exceptionally well made, great storage design and look. The service throughout from Furl team was superb. The fitting team were first class, on time, clean tidy and very careful. All in all just great. Would highly recommend.”

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Posted 1 year ago

“Two delivery guys I had were brilliant! Very polite, quickly assembled the sofabed and gave me a run through on how to open and close it.”

FURL 5 star review on 8th September 2023

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Posted 1 year ago

“Top-class services throughout the whole process, from selecting my sofa bed to delivery. I am totally satisfied with what I paid (not only the high quality of sofa bed, plus the services I received). I need to say a special thanks to MJ who helped me a lot in recommending and selecting the material/ type/ colour of my sofa bed. It is totally worth it to visit the showroom in person and to try things out thoroughly. Also another special thanks to Mark and Fabio who delivered and assembled the sofa. Not only they called and kept me posted of the delivery time, but also they were also very friendly and helpful in explaining how to operate the sofa bed and provided some tips too. Thank you guys, I will recommend FURL to my friends without doubt.”

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Posted 2 years ago

“Excellent customer service at every stage of the process, from visiting the shop to view different models of sofa bed, through to advice on fabrics, other additional extras, delivery and assembling. Highly recommended.”

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Posted 2 years ago

“Good customer service. Polite and knowledgeable.”

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Posted 2 years ago

“The shop manager refused to give a trade discount to our designer because we’d been to the shop first: he wasn’t very courteous. We have Evan used delivery for the afternoon, but we’re sent a text by the delivery company that they would deliver in the morning instead, so we had to send so many emails and messages (none of which were replied to), as nobody answered the phones in the delivery department. When we hot through to the shop staff, they told us to do all the things we’d already done and told us to respond to the text, which forms work, as it’s a no reply number (you’d think they’d be aware of it). When we called him back, he was very patronising as he told us the delivery was indeed moved back to the afternoon (actually the bed arrive at 12pm) & that he’s told us so earlier (which wasn’t true, as he’d told us to write an email). The bed arrived with brown legs, even though we’d ordered black ones: apparently they’d run out of black ones, so they just decided to go for brown and didn’t tell us at all. The delivery guys on the other hand were great and professional.”

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Posted 2 years ago

“Very efficient and very careful team!”

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Posted 2 years ago

“As always I have received a quality product, on time, with great communication from Furl.”

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Posted 2 years ago

“The delivery team was very knowledgeable and polite.”

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Posted 2 years ago

“Great delivery service once again from Furl - and very pleased with my purchase!”

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Posted 2 years ago

Hi Libby, thank you so much for taking the time to review FURL and for giving us a 5 star rating! We are so glad to hear you are pleased with your purchase. Thank you for choosing Furl again.

Posted 2 years ago

“Very good service from building the bed to delivering the ottoman. Thank you.”

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Posted 2 years ago

“Delivery was perfect, with the crew polite, efficient and happy to explain everything I needed to know about my sofa. All done in minutes with a minimum of fuss, and it was clear they knew exactly what they were doing. Excellent service all round.”

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Posted 2 years ago

We are thrilled to hear that your delivery experience was perfect. The crew's politeness, efficiency, and willingness to explain everything in detail made the delivery process smooth and stress-free. We are delighted that you were happy with the service provided. Thank you for your kind words!

Posted 2 years ago

FURL is rated 4.9 based on 1,545 reviews