FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We purchased one of your Ottoman double beds for my daughter, it has been a super value for money, elegant and ever so practical, solid and very light to open, NO regrets!”

Helpful Report

Posted 9 years ago

“Excellent service and product.”

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Posted 9 years ago

“We ordered a couple of blanket boxes. Furl were very responsive, and very flexible in building to our specifications. When one of the feet was damaged in shipping, they sent a new foot right away. Fantastic customer service and great products.”

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Posted 9 years ago

“Thank you for all your help and support whilst ordering the bed. It is extremely comfortable, well made and the extra storage is invaluable.”

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Posted 9 years ago

“I have been using my bed for a few months now and am delighted with the quality of the materials used, the amount of storage space it offers and the ease of raising and closing the mattress base. The bed arrived as advised and the men who put it together were very helpful and pleasant I highly recommend the company.”

Helpful Report

Posted 9 years ago

“We thought long and hard about the product because it is expensive. However after visiting the factory near Nottingham and speaking to staff and seeing the materials at first hand we went ahead. We are very pleased we did so. The finished product - a 'Play' sofa bed in 'jade' is wonderful and everyone who has slept on it has commented how comfortable it is. The 'bed' is put together (swiftly) in your home to avoid any issues with access. Be aware that the metal construction is heavy - this is not a piece of furniture to move around on a daily basis. However it is perfect for our needs - a comfortable sofa and something that provides guests with a good night's sleep. Great to have a full length mattress as well. Definitely recommended.”

Helpful Report

Posted 9 years ago

“In October 2015 I ordered a Plus model 160 cm wide, with the Memory flex 750 Mattress, specifying the details of headboard height and feet (integrated headboard raised above the skirting board height, and feet with rounded corners). The choice of fabrics was great and I found the one that fits in with our bedroom colour scheme perfectly. Thank you David, for being available to talk and explain any query I had. The bed was delivered 10 days ahead of schedule and assembled very quickly and professionally. The storage is huge, and the mattress just right – soft enough, but not so much that you sink in. First class service for a first class product! We sleep so much better on our new bed – our experience was a true discovery of choice, customer service, comfort and practicality. I have recommended your company to our friends who then bought a bed from Furl as well!”

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Posted 9 years ago

“Extremely pleased with my new storage bed. Excellent service in fact the bed was ready for installation before I was. The lift up mechanism for the storage area is first class and provides me with an enormous amount of additional storage space which is always good. Bed is comfortable and fits in nicely within a small area which is all I had available in my new extension. Staff were welcoming and very helpful.”

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Posted 9 years ago

“We were looking for a storage bed for the guest room and decided to go again with Furl as we have been extremely pleased with our double bed. Excellent product quality, well thought-through design and good service on delivery and assembly.”

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Posted 9 years ago

“Initial disappointment when our installation date was cancelled without a phone call - I had been away on holiday when email with date came through. The lack of courtesy annoyed me at the time and having to wait another 10 days for bed. However installation went very well, guys really good and am super pleased with the bed. Really well made, solid and the storage is fantastic, price higher than of the shelf similar beds but having it custom made gives us maximum possible storage and I justified it as cheaper than fitted wardrobes or loft extension. If we do loft and require another bed I would definitely buy another from Furl.”

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Posted 9 years ago

“Ordered a storage bed and sofa bed from the US for our apartment in the UK. Our dealings with Furl on line were excellent - fast and helpful responses to our questions. Had the beds delivered to the apartment in our absence and when we arrived they had been set up perfectly. We are extremely impressed with the quality and comfort of both items and wouldn't hesitate to buy from Furl again. Peter Morris”

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Posted 9 years ago

“I am extremely happy with my purchase from FURL (sofa bed and bed). David was very helpful in assisting me with the designing of both products. My bed has a massive storage space underneath which is ideal when you have a studio flat. The mattress in the sofa bed is thicker than your average one and very comfortable (my house guests have confirmed this). My sofa bed has storage in the arms so again perfect for storage I do intend to go back and buy a foot stool. The whole process went smoothly, from the design to the delivery and I would highly recommend FURL as their products are good quality and perfect for storage!!!!”

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Posted 9 years ago

“I'm so delighted with our bed. It's very comfortable , looks great and offers amazing storage. I particularly like the slender legs , giving it a floating appearance and belies the massive strength and storage. Our cat loves sleeping on it too. The delivery was very precise, the bed was assembled in our bedroom by very competent and professional men. Overall ,although expensive, a great product and worth every penny.”

Helpful Report

Posted 9 years ago

“I have to admit I was a little nervous to make a large purchase like this over the Internet but never felt unsupported in the process . Through choosing the shape of the sofa bed, to calling to ask a technical question and looking at swatches of material. I have felt the entire process to be smooth and the sofa bed that arrived (on the date expected) has been perfect for sitting on. I am also informed it is good to sleep on too! I chose a sofa bed with storage and it can accommodate 4 pillows and a summer duvet in the arms. All of which help with storage and tidying away during the day. Overall I am delighted with the purchase.”

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Posted 9 years ago

“I purchased the Play sofa bed, which is a perfect fit for my space limited media room and I'm actually finding it so comfortable that I've used it as my bedroom for the past month! The mechanism of folding it back into a supportively-shaped sofa and taking it out as a bed is really smooth. The colours I picked compliment the colour scheme of my room and the quality of the fabric is easy to clean and pleasant to the touch. My only qualm is that the furniture as an item piece is REALLY heavy, so makes it difficult to move it to a different room, if I ever I decide to. Perhaps if it had wheels, this would make it more possible?”

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Posted 9 years ago

“Having downsized to a much smaller flat, we find the large storage space under the bed invaluable. It takes so much! Not only that the bed is comfortable to sleep in too. Altogether a great success.”

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Posted 9 years ago

“I was impressed by the service of the people who installed our sofabed on site. The products are well designed and correspond to what we were looking for.”

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Posted 9 years ago

“Simply great. Our Max bed with Alto opening has been one of the best pieces of furniture we have ever bought. The service from talking us through the different options at the showroom in London to delivering and assembling the bed (including coming back to fit a part that had broken even though it didn't stop the bed from working and we couldn't see it) was outstanding. The bed is the perfect solution to our shortage of storage space and the ability to raise the bed makes making it easier. The only thing to watch out for is that the cat jumps straight in to snuggle down when I open it up and I don't always check she has left before putting the top down (no harm done so far).”

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Posted 9 years ago

“Great quality sofa bed that genuinely is big, strong and comfortable enough to be a regular bed. "Strong" it really is - built to take over 200kg, I bought it to be safe to use with a heavily overweight regular house guest and it has been absolutely solid. In terms of service, the company is excellent - friendly, committed personal service from a small company who source their sofa bed frames from a high-level sofa bed frame supplier abroad and then build the sofa beds to order with a wide range of options as to design, fabric and finish. A visit to their showroom in NW London later and an interest-free credit deal clinched it - then followed up with reliable delivery and personal installation before Christmas to be able to receive guests over that holiday period clinched it. Glad I found them!”

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Posted 9 years ago

“Good showroom, very helpful staff Delivered when expected good delivery team Bed comfortable and attractive Lots of storage space good smooth movement when lifting although a little heavy to lift with just the fabric strap”

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Posted 9 years ago

FURL is rated 4.9 based on 1,584 reviews