FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,515 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V pleased with our Purchase. Our guests have said its a v comfy bed! Also pleased to have finally found a sofa bed that could get through the restricted access to our basement.”

Helpful Report

Posted 11 years ago

“Excellent product ,well made and very sturdy, great storage, good customer service Self assembly instructions need to be more comprehensive, simple to assemble except easy to get frame upside down. Instructions should explain that if you are not fitting headboard then you will have brackets left over which are surplus to requirement. Will definitely buy another one. Thank you TBSC.”

Helpful Report

Posted 11 years ago

“From start to finish very professionable Made our family feel at home & allowed my father whom the sofa was for to test out the sofa No sales pitch No pressure No gimmicks Just great customer service from all if the team. We would recommend the sofa bed company to everyone.”

Helpful Report

Posted 11 years ago

“I didn't think I would ever be so excited with a bed but I did. It's solid, well made, good quality, beautifully crafted, vast array of fabrics to chose from and very comfortable. The storage underneath is amazing. Has made a big difference in our flat in keeping things away, safely and reachable. A truly fantastic investment.”

Helpful Report

Posted 11 years ago

“This bed is by far the best thing we have bought for our new flat so far. Totally customisable, lots of storage and fantastic build quality. Assembler that attended was very polite, quick and efficient. We would certainly recommend them to friends and family.”

Helpful Report

Posted 11 years ago

“very professional customer service. From order to deliver and assembly. I particularly appreciated the short leadtime to deliver (within 10 days), the precise schedule of works to install it and the commandable courtesy of the staff who came to my place. Great service! As for the bed itself, it proves to be a perfect product night after night... Great storage capacity. The lift mechanism works like on first day. Truth be said I only have 6 months experience with it. But it seems pretty robust to keep on for years...”

Helpful Report

Posted 11 years ago

“We are so happy with our bed. It looks wonderful and it is very sturdy and very good quality. We still haven't filled the storage area completely yet.....it is huge. Thanks”

Helpful Report

Posted 11 years ago

“Very serious company, outstanding quality, very solid bed, many options for personalisation. High price but you pay for a quality product. They should do also bedside tables matching the clour and material of the bed.”

Helpful Report

Posted 11 years ago

“What can I say, best 2k I've ever spent. I'm glad I bought it every night when I go to bed and when I look at how much stuff I managed to fit inside it. Loving it!”

Helpful Report

Posted 11 years ago

“I love it as a sofa, a bed and as a piece of furniture. It's comfortable, easy to convert into a bed and beautiful. Well worth the money.”

Helpful Report

Posted 11 years ago

“Very helpful service and excellent quality product that I am sure will give us years of very good use.”

Helpful Report

Posted 11 years ago

“I didn't think storage beds could be beautiful but mine is! Comfortable, well-made, dead easy to use, not at all clunky or cumbersome. I thought it might dominate the room too much but its height is just right and it's hardly bigger than the mattress itself-all very neat, rounded and streamlined. Every aspect of the service has been good, from the clear, informative website, the efficient delivery men and the follow up messages from Jessica. Highly recommended.”

Helpful Report

Posted 11 years ago

“What a truly outstanding product. I purchased this bed after my house mate bought one and I am thoroughly impressed. This company deserves its great reputation. Kevin who assembled the bed along with both Paul's (on different visits) are being mentioned for excellent customer service. 5 stars all round.”

Helpful Report

Posted 11 years ago

“The visit to the showroom was perfect: arranged quickly to suit us, no hard-selling. All very informative and low-key. Order placed for double, light oak max storage bed with no fuss, and bed duly delivered slightly ahead of schedule. We opted for self-assembly as not quite ready (needed painting in room finishing), but assembly was straightforward and hitch-free except we were 4 big screws short- got some more locally. There were other bits in there we didn't need- presumably one kit of bits and bobs fits all. The bed is fantastic for storage, and the mattress has been declared extremely comfortable by my son (whose bed it is) and several guests (for whom he has had to vacate his room and bed). We will probably order another the same, as it is such a well-made, practical piece of furniture, and our daughter is very envious of her brother's bed. The communication with the office staff was very good, too. Altogether, a very positive experience and nice to support a (fairly) local business. I would have no hesitation in recommending to others.”

Helpful Report

Posted 11 years ago

“Very well made and solid bed. Easier to lift than I anticipated and with use will probably get easier. I installed myself and all bolted well and lined up quite precisely. Just one gripe, the instructions were poor, I ended up with 2 instruction sheets that didn't really 'tally' together.”

Helpful Report

Posted 11 years ago

“Bed excellent, although there was a scratch in the leather of the headboard when delivered. This was replaced by the company without too much hassle.”

Helpful Report

Posted 11 years ago

“Exceptional quality that was beyond my expectation. The bed is very easy to pull out and the mattress is thicker than any I have seen elsewhere. The guys who delivered it took time to explain it all to me and made sure I was comfortable with how it worked. Would strongly recommend this product.”

Helpful Report

Posted 11 years ago

“I love everything about my sofabed, the colour is gorgeous. I live in a studio, so use it to sleep on daily and it feels just like a bed . It is also so comfortable to stretch out on the sofa. It is wonderful not to cart cushions on and off I love the storage factor also useful in a studio flat. Everything about the service I received was excellent. Highly recommended. Brilliant .”

Helpful Report

Posted 11 years ago

“great product , good service and nice guys. Thank you”

Helpful Report

Posted 11 years ago

“We purchased our sofa bed many months ago now and I am really pleased with it. We needed something for everyday use, and it is still as comfortable as when we bought it. I'd recommend this company if you want a really good quality sofa bed for frequent/everyday use.”

Helpful Report

Posted 11 years ago

FURL is rated 4.9 based on 1,515 reviews