FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,515 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“because of circumstances, [my husband is disabled,] I need to sleep in the lounge & was looking for a chair bed suitable for everyday use. After much searching, both in high street shops & on the net, I found the sofabed company which sounded exactly what was required. The service I received was excellent with prompt delivery when promised. I have been using the bed for several weeks now & find it really easy to open & close, & very comfortable to sleep on. I would definitely recommend your products to anyone needing a bed for everyday use. Expensive certainly but well worth the extra cost.”

Helpful Report

Posted 11 years ago

“The bed is very well made, love the Nori colour, and the storage capacity is amazing (King size). The chaps that delivered and installed it were very professional, friendly, and efficient. All in all I would recommend this bed, and this company in particular. In fact I have told all my friends who may be looking to buy a new bed.”

Helpful Report

Posted 11 years ago

“I bought this sofa bed with the necessity that it was suitable for regular use; in other words that it was well made, comfortable and easy to pull out/put away. I am happy to say it fits these criteria and is so far performing well after 7 months of near daily use. I particularly like the fact the arms are slim allowing for a wider mattress width. This was probably the most expensive sofa bed I came across when searching, but all in all it has definitely been worth the money. I would highly recommend.”

Helpful Report

Posted 11 years ago

“Good choice of products,good advice about the products,swift response to follow up enquiries,efficient service when order was made,product delivered on time at specified time by very friendly,helpful and polite deleivery personnell.Personal service .Brilliant Sofa Bed.Will definitely recommend”

Helpful Report

Posted 11 years ago

“The way this sofabed changes from a sofa to a bed & back again has to be seen to be believed. ( just like in the video in fact! ) It is brilliant, & so comfortable to sleep on”

Helpful Report

Posted 11 years ago

“I bought a stock leather sofa. I am delighted with it.”

Helpful Report

Posted 11 years ago

“I would not hesitate to recommend purchasing one of these beautiful sofa beds...the workmanship is second to none with excellent customer service and a pleasure to do business with people who are so friendly helpful and reassuring.”

Helpful Report

Posted 11 years ago

“There are three aspects to this; the sofa, the service and the ordering/purchase/delivery process. In fact, I would rate all three exactly the same. The process was pretty typical for an online purchase, but the details showed it was properly thought through. For instance, the email I got to confirm a delivery date was early enough to give some flexibility, and the delivery window was narrow enough to allow me to plan my day around it. Basically, it was designed to suit me as much as the company. The service was also excellent. The test swatches came quickly, the guys who delivered were courteous and quick to help (as well as working very quickly and tidily), and any correspondence was intelligent. Nothing to fault. Finally, the sofa itself. Here I have to admit it has taken a little while to get used to sitting slightly higher than our previous sofa (not a sofa bed) since it's overall quite firm. However, just like moving from a softer bed to a firmer bed, it doesn't take long before you find it's actually more supportive and therefore generally more comfortable. This is not a criticism at all, but just an observation of what it's like to live with that particular design of sofa. As far as the bed part is concerned, it's also quite a firm feel, which suits me very well. However, it most certainly lives up to the marketing blurb in that it really does allow for a comfortable night's sleep. Because of visitors on an extended stay, I'm currently using it every night, and have done for a week so far, so this is experience talking. It's obviously too early to mention longevity and so on, but everything I've had to do with this sofa bed and this company has worked precisely as intended.”

Helpful Report

Posted 11 years ago

“Fabulous sofa bed. Quality product. Very comfortable and easy to change from sofa to bed. Great range of colours ~ my choice was amethyst velvet material. We also have an Ottoman bed from the same company. Bed comfortable and spacious storage takes all our camping gear! I highly recommend The Storage Bed Company.”

Helpful Report

Posted 11 years ago

“It is really beautiful to look at, was easily installed, economic for space, and practical. We haven't yet slept on it, so we can't comment on its comfort.”

Helpful Report

Posted 11 years ago

“Great comfortable sofa bed, totally love it and i'm so glad i paid a little more for it, rather then going to DFS or somewhere and getting a poor quality sofa bed. Worth every penny.”

Helpful Report

Posted 11 years ago

“Communications via e-mail were very good. A convenient delivery time arranged even though we are out on a limb down here in Devon”

Helpful Report

Posted 11 years ago

“We are delighted with our sofabed. We were looking for a sofa which, whilst maximising our living and working space, would allow us to put up friends and family without sacrificing comfort. That is exactly what we have got and our guests have commented very favourably on the quality of sleep the sofabed affords. Lynne and Tony Watson”

Helpful Report

Posted 11 years ago

“I'm very pleased. These beds are a well-made, elegant solution to the need for storage space. Because they will work with any fabric for headboard and valance my bedroom came together beautifully. When I had difficulty completing my purchase online, they picked that up and rang to ask how they could help. Delivery and installation was quick and efficient. Thank you!”

Helpful Report

Posted 11 years ago

“We're delighted with our oak storage bed - extremely well constructed. loads of space for storage and easy to access the storage area - exactly what we were looking for. Would definitely recommend. Cathy Mcintyre. Helensburgh. Scotland”

Helpful Report

Posted 11 years ago

“Excellent bed. Exactly what we wanted. Just one thing bothered me; I would like more communication for ordering bespoke bed rather then encouraging "the storage bed" online design template. At the end we had to talk over the phone and it would be much faster if the owner accepted a phone/email communication from the beginning.”

Helpful Report

Posted 11 years ago

“We couldn't be happier with our new storage bed! I am very passionate about beds and so when it came to choosing our new one it had to be special! Living in London we lack a lot of storage space so a storage bed seemed like a great idea. From our first visit to the London showroom we knew we had made the right choice. John was incredibly helpful and friendly and his passion for his beds made us even more confident. When our bed arrived, the gentlemen that installed it were just as friendly and efficient! I would highly suggest you pay the extra to have it installed. Thanks again, Sophie&Shaun Stafford”

Helpful Report

Posted 11 years ago

“My storage bed is the best purchase I have made this year. I have a small box room and the only beds available that would fit were children's beds. I trawled the internet, visited Dreams/John Lewis etc with my tape measure and I was about to give up when I found this supplier on line. The bed could be tailored to my exact requirements so now I have a bed that is the exact length to fit into the space under my box room window. It is the exact height so I have loads of space underneath and I have a base colour and material that matches my blinds. It's perfect. The shop is based on the north circular near Wembley. The map isn't too user friendly but if you just remember that it's on the main dual carriageway and the turning is where there are a line of wind turbines you shouldn't go wrong. What else? The person in the shop was brilliant and would suggest tweaks e.g. I wanted a bed on rollers so that I hoover underneath (you can even pick the roller style etc) so he suggested having a bed without rollers so it sat flush with the ground and therefore did not require hoovering. There are options for colour, size, height, ones with locks, safes etc. The only thing that I didn't like is that once in the shop you are handed a computer to order your bed on....it was OK for us but I think my parents would have struggled. I would preferred for this part to have been done by the shop person. Installation was quick and professional. The team took 1 hour to set the bed up and wore shoes guards so my new carpet wasn't impacted. You don't get this level of service or quality of goods so I was pleasantly surprised.”

Helpful Report

Posted 11 years ago

“Efficient, approachable.”

Helpful Report

Posted 11 years ago

“I was looking for a storage bed with lots of storage space, a powerful lifting mechanism to cope with a heavy mattress, and a quality, sturdy build. All of my needs were met when I bought the Simplicity Max. The sales team were very knowledgeable about beds in general and had good advice to offer. My bed was delivered on time and assembled by a very polite and friendly chap. I would happily recommend this company to anybody, and would buy from them again if ever I need another storage bed. 10/10 Mike Harrow”

Helpful Report

Posted 11 years ago

FURL is rated 4.9 based on 1,515 reviews