FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the best bed we have ever had! It looks fabulous and has so much storage I have absolutely no clutter anywhere. The mechanism makes raising the bed simple and effortless. Delivery was quick, with lots of help from the delivery men who put the bed together expertly. I only wish I had bought one of these beds sooner - I thoroughly recomment them to anyone looking for style and comfort - quite apart from the amazing storage capacity!”

Helpful Report

Posted 11 years ago

“Excellent personal service, followed by delivery of excellent product to France! Frankly we were not able to source a comparable product in the UK or in France.”

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Posted 12 years ago

“Thi”

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Posted 12 years ago

“I visited the showroom and found the team really helpful in answering all my questions and demonstrating the beds. I bought the ottoman and mattress which is very comfortable and great for storage. The only issue is that there were some delays with my chosen fabric and the delivery date was rearranged a few times. I would have thought that I could have received some compensation for the delays eg free pillows”

Helpful Report

Posted 12 years ago

“I had a little trouble accessing my account after I had set it up. I received phone calls from David, who quickly sorted the problem out and I set about creating the bed I wanted. The website is very user friendly and goes to great lengths to make sure you will receive what you want at every stage. I ordered a king-size storage bed and when it arrived it was delivered by two of the most friendly and helpful fellows you could wish to meet. They truly are the ambassadors of this company and as such are a great asset. I elected to assemble the bed single handed and, apart from struggling a bit with the king-size elevating metal base, I had no problems. In hindsight, would I have paid the extra to have it assembled? Probably yes. However, both bed and mattress are superb. They are built to last and last and last.”

Helpful Report

Posted 12 years ago

“I bought a sofa bed from The Storage Bed Company in October 2012. Installation by the installers was quick and efficient as it came in sections. It's a small 2.5 Seater Cambio in Habitat (Red Earth) fabric. I particularly liked the options to have a pocket-sprung mattress and a moving system that allows it to be moved on carpet. I think it's a very good purchase.”

Helpful Report

Posted 12 years ago

“Very good construction of bed. Delivery was as discussed and delivery people very helpful. Very disappointed that the colour of the fabric bore no relation to the colour on the web except that both come under the vaguely Grey description. I know that I could have asked for a sample but you don't expect such a vast difference between the two and I wasn't bothered if there was a small difference. Otherwise I would have given you a very good. Perhaps you should put on the web that due to vast discrepancies between the colours on the web site and the actual colours that YOU ARE ADVISED toask for a sample.”

Helpful Report

Posted 12 years ago

“The bed has, in my opinion, been very well made. It was delivered (on time) and put together by very pleasant staff and is exactly as ordered. I already had a mattress so I knew it was comfortable but the bed, storage space and mechanism is just what I wanted and works well.”

Helpful Report

Posted 12 years ago

“We'd like to thank you very much for your excellent service, from our initial visit to your store to the final delivery and installation of our sofa bed. We appreciated the fact that you let us choose a Moon fabric that was not in your original list of swatches and your attention to detail was second to none. The bed is extremely comfortable and the crafty design of the sofa gives us plenty of free space in our guest room. Many thanks Pepin Clout and Christine Lalumia”

Helpful Report

Posted 12 years ago

“This is the second bed I have bought from the company. Once again the service was excellent during the ordering process and at delivery/build. The quality of the beds is excellent. Not the cheapest, but you get what you pay for. Recommended.”

Helpful Report

Posted 12 years ago

“Fantastic bed. Delivered very professionally. Some of the parts were incredibly heavy so it took two of us to assemble it. Easy to assemble. Looks fabulous in our newly decorated bedroom. Huge amount of storage inside. LiftIng mechanism very solid and raises high enough for easy access to everything underneath. Highly recommended.”

Helpful Report

Posted 12 years ago

“We saw the Storage Bed Company's product on the Internet and they seemed to match the very specs we wanted - i.e. well built , attractive and customisable with a huge storage capacity. We went to their Wembley showroom to see for ourselves. The truth is that we were sold on one as soon as we took a good look . The Quality was excellent, with many choices and options. There was no hard sell, the products did that for themselves and the whole atmosphere was very relaxed. We took our time and got good help in working out what we wanted, but didn't feel forced to buy then and there - we like to think and consider what we want ( and to remeasure everything ) , that was fine for them - I guess they knew they had a sale and pushing us would have been a mistake. So we bought a MAXI storage bed and had it delivered and set up for us . The guys delivered and installed it in double quick time (didn't even finish their tea.) and its been bliss since. Very smart , well built and has been a fantastic purchase. They say you get what you pay for, I can heartily agree , its been brilliant. Seriously considering a Sofabed.”

Helpful Report

Posted 12 years ago

“These beds are absolutely superb, ruggedly built and rock solid with no flexing, squeaking or creaking. It was a great investment that will last for decades (I'd recommend the removable covering option that enables the upholstery to be removed and inexpensively replaced in case of redecorating, moving home or cosmetic damage). More expensive than other storage beds on the market that you find in the large retail parks, but the level of quality and additional storage space makes the Storage Bed company's beds vastly better value for money. My bed is a king size simplicity max, I've had it 3 months now and I can't recommend it highly enough! I wouldn't buy another bed from anywhere else. Thanks David L, Surrey”

Helpful Report

Posted 12 years ago

“I've had nothing but good experiences with your company since I made my initial enquiries. My questions were answered promptly and thoroughly, the samples arrived quickly, ordering was straightforward and my beds were delivered and installed by proficient and friendly staff. I'm delighted with my storage beds and am so glad that I saved up for a quality product. Thank you.”

Helpful Report

Posted 12 years ago

“Love my Air storage bed - ingenious design & a great use of space! It stores my luggage, picture frames, Christmas decorations and even my Dyson - the lot. Excellent mattress and a great night's sleep.”

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Posted 12 years ago

“This is our second storage bed and we think they are great products!”

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Posted 12 years ago

“Fantastic super comfy beds with an enormous amount of storage. Also happy with the sofabed!”

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Posted 12 years ago

“Super comfy and practical sofa! Delivered earlier than expected!”

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Posted 12 years ago

“Was very apprehensive when my husband said he had found this fantastic bed on the Website. went to London showroom and found our dream bed. So wonderful to have an appointment system so you are under no pressure and can try every bed on offer. Superb advice given. Have bad arthritis so didnt think I would be able to lift bed and latex mattress (which is absolute heaven - not like our other mattress which was memory foam and made me sweat). How wrong I was! The amazing mechanism makes it so easy even for me. The amount of storage is unbelieveable and because of the easy lift mechanism I use it for regularly used stuff as well - just not a problem. the whole buying process was completely painless. The delivery and assembly could not have been better. The two lovely gentleman who delivered and constructed the bed were so polite, quick, efficient and did a fantastic job. I didnt need to be there. The were so careful with carrying the stuff upstairs (with little plastic slippers so as not to mark carpet). Just cant fault the storage bed Co. The bed may be expensive but the quality, service and comfort so worth every penny! Thank you all!”

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Posted 12 years ago

“Absolutely superb experience with this company, I highly recommend them. We have brought a sofa bed and a storage bed. I went to their London showroom and met the incredibly enthusiastic founder and owner of the company. Both the bed and the sofa bed are wonderful: very high quality, very easy to use, they look fantastic and are very comfortable. We had a significant access issue in our house for the sofa bed but they gave excellent advice on how we could get it in: everyone we dealt with in this team were superb. The extra length of the sofa-bed compared to most other sofa beds on the market means that this is as comfortable as our super-king size bed. It is also very very easy to open out and use and close back again.”

Helpful Report

Posted 12 years ago

FURL is rated 4.9 based on 1,584 reviews