FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“From start to finish easy, pleasant experience. Not pushy like bed shops. Good quality materials that I know will last double the amount of time the ones in the shop will last. Highly recommended!”

Helpful Report

Posted 12 years ago

“my sofabed was delivered on time,and installed efficiently. i'm very pleased with it's appearance,and the memory foam mattress is extremely comfortable.however,i find that the sofa should be a little softer to sit on.this could be because i'm very slim, without much padding on me.”

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Posted 12 years ago

“The best bed I have ever bought! Amazing quality.... contemporary look.... sleek!”

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Posted 12 years ago

“The sofa bed we bought from you is simply awesome. It looks and feels very stylish as a sofa and then turns extermely easily into an amazingly comfortable King Size bed! The delivery guys were first class and your customer services have been excellent.”

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Posted 12 years ago

“We got good support in working out the details for the bed we wanted. The website wasn't always clear but any question we had was answered really quickly and fully. Delivery of the bed went very smoothly and we are delighted by what we bought. Thanks all round for a friendly and professional service!”

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Posted 12 years ago

“Very happy with service, delivery, communication ...with everything... The bed is fantastic so are the pillows.... Indeed very happy costumer...totally recommend!!!!!”

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Posted 12 years ago

“We've had our storage bed for over a month now and we are absolutely delighted! We went for the Simplicity Max Super King with Memory Flex mattress and integrated Lines headboard - the bed is very comfortable, the storage capacity is huge, the quality of the materials & construction is first class and it looks great! I was concerned there may be some level of compromise between a good night's sleep and having somewhere to put all the stuff that was cluttering up our flat but not now - our new bed is definitely the best of both. The whole process of buying the bed was easy too - the fabric samples we requested and the design we had fun building on the website matched exactly what we ended up with, the delivery was well coordinated, the two guys who delivered it were on time, careful, polite and helpful - due to some logistical issues with our old bed, I had elected to assemble the new bed myself and they gave me some tips on how to do so. Having said that, the bed went together very easily and with every screw and bolt hole lining up perfectly, the build was very satisfying and the result is as solid as a rock. We had originally planned to use the bed to store things we don't need very often (like suitcases) but the opening mechanism is so easy and strong that we are using it for all kinds of stuff and access it daily - opening the bed doesn't even disturb the duvet! This was by no means the cheapest storage bed we could have bought but the quality is in a different league compared to those we saw in various showrooms - I'm so glad we stretched our budget a bit as I think we have a perfect bed that may just last forever! Thanks, Phil Clark”

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Posted 12 years ago

“Very good service, very good bed!”

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Posted 12 years ago

“Got our new bed, to be fair our last was an old bed, but the difference was fantastic, my wife is a little on the plump side, and in our old bed whenever she got up I woke up. In our new bed, I just sleep on, it's really comfortable, we both agree we should have done it years ago. We live in a bungalow, so a bed with it's extra storage space below is brilliant. We visited your factory to ensure that the bed we were getting was the right one for us, we were shown everything we needed to see to make a decision, Sorting out the payment was great, everything, from seeing the bed, buying the bed, installing, was brilliant. You may have guessed we are over the moon with this purchase.”

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Posted 12 years ago

“V pleased with our Purchase. Our guests have said its a v comfy bed! Also pleased to have finally found a sofa bed that could get through the restricted access to our basement.”

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Posted 12 years ago

“Excellent product ,well made and very sturdy, great storage, good customer service Self assembly instructions need to be more comprehensive, simple to assemble except easy to get frame upside down. Instructions should explain that if you are not fitting headboard then you will have brackets left over which are surplus to requirement. Will definitely buy another one. Thank you TBSC.”

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Posted 12 years ago

“From start to finish very professionable Made our family feel at home & allowed my father whom the sofa was for to test out the sofa No sales pitch No pressure No gimmicks Just great customer service from all if the team. We would recommend the sofa bed company to everyone.”

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Posted 12 years ago

“I didn't think I would ever be so excited with a bed but I did. It's solid, well made, good quality, beautifully crafted, vast array of fabrics to chose from and very comfortable. The storage underneath is amazing. Has made a big difference in our flat in keeping things away, safely and reachable. A truly fantastic investment.”

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Posted 12 years ago

“This bed is by far the best thing we have bought for our new flat so far. Totally customisable, lots of storage and fantastic build quality. Assembler that attended was very polite, quick and efficient. We would certainly recommend them to friends and family.”

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Posted 12 years ago

“very professional customer service. From order to deliver and assembly. I particularly appreciated the short leadtime to deliver (within 10 days), the precise schedule of works to install it and the commandable courtesy of the staff who came to my place. Great service! As for the bed itself, it proves to be a perfect product night after night... Great storage capacity. The lift mechanism works like on first day. Truth be said I only have 6 months experience with it. But it seems pretty robust to keep on for years...”

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Posted 12 years ago

“We are so happy with our bed. It looks wonderful and it is very sturdy and very good quality. We still haven't filled the storage area completely yet.....it is huge. Thanks”

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Posted 12 years ago

“Very serious company, outstanding quality, very solid bed, many options for personalisation. High price but you pay for a quality product. They should do also bedside tables matching the clour and material of the bed.”

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Posted 12 years ago

“What can I say, best 2k I've ever spent. I'm glad I bought it every night when I go to bed and when I look at how much stuff I managed to fit inside it. Loving it!”

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Posted 12 years ago

“I love it as a sofa, a bed and as a piece of furniture. It's comfortable, easy to convert into a bed and beautiful. Well worth the money.”

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Posted 12 years ago

“Very helpful service and excellent quality product that I am sure will give us years of very good use.”

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Posted 12 years ago

FURL is rated 4.9 based on 1,584 reviews