FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very nice staff. Various of options to customize my own sofa bed. The assembly process only took 10 mins.”

Helpful Report

Posted 8 years ago

Hello Yunqi, Your sofa bed looks great. Thanks a million for your kind comments about our staff and efficiency. All the best, Furl

Posted 8 years ago

“Outstanding! Both David and Jessica are amazing, helpfully and made the whole process exceptional - not forgetting the installation, chaps were awesome too The product it self (the bed)- quality product well engineered and designed! Do recommend to anyone”

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Posted 8 years ago

Thank you so much for you fantastic 5 start review Anuj, we are so pleased to hear that you are enjoying your bed. All the best, Furl

Posted 8 years ago

“It is strong, firm and comfortable. It is very chic.”

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Posted 8 years ago

We are so pleased that your storage bed is so comfortable Mojdeh. Your selections were certainly chic. Hope to see you again, Furl

Posted 8 years ago

“From our first visit to the delivery the whole experience was totally professional. Have now resolved all of our storage problems in main bedroom, will certainly use FURL for our spare Bedroom.”

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Posted 8 years ago

Hello Sally, We are so pleased to hear that your experience was first class, and thank you very much for your five star review. We look forward to seeing you again in the future. Best wishes, Furl

Posted 8 years ago

“The bed is excellent quality. They can store the bed until you are ready to take delivery, and they constructed the bed for me. Overall the service was excellent!”

Helpful Report

Posted 8 years ago

Hi Harriet, we are so pleased to hear that you love your bed. Your 5 star review means the world to us. All the best, Furl

Posted 8 years ago

“Great service, great communication, loved the showroom, love the bed! Thanks.”

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Posted 8 years ago

Thank you so much for all your love and five stars. Thank you, thank you, thank you! All the best, Furl

Posted 8 years ago

“It is easy to use the website and design your bed. This is the second bed we have purchased. They are high quality, very well made, and look very stylish. I wish more of the fabrics were on line to choose from, but other than that very good.”

Helpful Report

Posted 8 years ago

Hello Craig, We love nothing more than seeing your bed at home. It looks truly fantastic, and very stylish that's for sure! Thank you for sharing the photo with us and for your fabulous five stars. Best wishes, Furl

Posted 8 years ago

“The sofa bed arrived exactly as we had ordered it after using the easy to navigate website. It arrived on time and the installation was performed efficiently and quickly by the two delivery men. We love the colour, the ease of changing from sofa to bed and vice versa and most of all, the mattress, praised by our guests as being extremely comfortable. Would recommend Furl to everyone looking for a top class sofa bed.”

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Posted 8 years ago

Hi Tessa, Thanks a million for your five star review. We are so pleased to hear that your guests love your sofa bed as much as you do. All the best, Furl

Posted 8 years ago

“Great quality and very well made. Survived 2 moves and still strong!”

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Posted 8 years ago

Hi Justin, Your five star review means the world to us. Our beds are certainly built to last and move around with you. We hope you have survived the moving too! All the best, Furl

Posted 8 years ago

“The sofa itself fits well into the room and is comfortable. My grown up kids think the bed is really good and have no complaints against the previous double bed we had in the spare bedroom. It is easy beyond belief to put up and down.”

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Posted 8 years ago

Hi Paul, Thank you for your fantastic five stars. We are so pleased to hear that the 'kids' love it as much as you do. Best wishes, Furl

Posted 8 years ago

“The sofa bed is exactly what we wanted as we designed it ourselves. I had to use it as my main bed for several weeks and it was exceptionally comfortable; much firmer than any other memory foam mattress I have used, but still with enough 'give' (I have had some discs removed, so this is extremely important for me). The delivery service was excellent - we couldn't have asked for anything more. The sofa was expensive, but worth every penny and the service was premium.”

Helpful Report

Posted 8 years ago

Hello Jim, We are so pleased to hear that you love your sofa bed and thought our service was premium. That puts such a smile on our faces, so thank you. Best wishes, Furl

Posted 8 years ago

“First class service and first class storage bed. Managed to fit lots inside and easy to lift up and down. Would definitely recommend this company.”

Helpful Report

Posted 8 years ago

Hello Maria, Thanks a million for your first class review, it means the world to us. Best wishes, Furl

Posted 8 years ago

“We recently bought 2 storage beds from Furl and are very happy with them. They are elegantly designed and sturdy products (we went for the oak version). Further the choice of mattresses on offer is good. The beds are relatively expensive but we feel they will serve us well for a long time. Further the reception at their showroom was excellent. The lady was extremely knowledgeable about Furl products range and very patient to take us through the various permutations possible and answer our very many questions. Strongly recommended”

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Posted 8 years ago

Hello Emmanuel, Thank you so much for your five stars, we are so pleased to hear that you thought our service and your beds are top notch. All the best, Furl

Posted 8 years ago

“Fantastic service from David, Becca and the delivery and assembly team! My new London sofa bed looks great, the bed is easy to open and close and extremely comfortable to sleep on and also very stable. Cannot be happier with my purchase. Thank you Furl!”

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Posted 8 years ago

Hello Nellie, Thank you for your fantastic review. We are so pleased to hear that yu love your sofa bed. All the best, Furl

Posted 8 years ago

“FURL have made two beautiful single sofa beds for us. They really are very high quality”

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Posted 8 years ago

Hello Marek, We just love seeing pictures of your designs at home. They looks absolutely fantastic together! Best wishes, Furl

Posted 8 years ago

“I bought a one-person sofa bed for my grandchildren coming from Switzerland to visit me in London. I am perfectly satisfied with the product you delivered. My grandson told me that he slept in the sofa bed as well as in his bed in Lausanne. Thanks to your expertise I can offer my grandchildren one more reason to come to London to visit me. I must say that the quality of your material is exceptional. The delivery and the assembly were professional and oustanding as well. FURL is an effective and reliable firm.”

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Posted 8 years ago

Hello Christian, Thank you so much for your outstanding review. There are no excuses for the grandchildren not to stay now! All the best, Furl

Posted 8 years ago

“Purchased customized storage box. Professionally executed, of a very high standard and beautifully covered.”

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Posted 8 years ago

Thank you so much for your 5 star review. We are so pleased to hear that you love your storage box. Best wishes, Furl

Posted 8 years ago

“We visited the Showroom which had all storage beds on display. Immediately fell in love with the Illusion Storage Bed. The showroom has many kinds of fabric/leather to choose from and we went with a very specific leather. The sales staff were incredibly helpful and knowledgable. When the bed was ready for dispatch the assembly team consisted of 2 members, both were efficient and clean. The bed and headboard were up to a very high quality. We have a heavy mattress and the lifting mechanism is very strong, not too heavy to lift upwards. For a double size storage bed the Illusion can fit a lot of items. Overall, we are very pleased with the professional service, quality of the bed frame, detailing of the headboard and look of the finished product. Highly recommend FURL storage beds for the overall experience is first rate.”

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Posted 8 years ago

Hello Philip, Thanks a million for your first rate review. We are so pleased to hear that you were impressed with our service and your storage bed. Illusion is a favourite of ours too. Best wishes, Furl

Posted 8 years ago

“My small sofa bed is delightful, it looks amazing in the black and brown leather I choose For daytime its ideal for reading and for its night time purpose its easy to pull into a bed and to put back again.”

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Posted 8 years ago

“Exceptional service, and great buying experience: the people in the show room are knowledgeable, elegant and not pushy. Delivery at the very minute it was planned to happen despite our ordering date being on the tight side. Friendly people to deliver. High quality sofa bed that is in our guest room; really use to use, pillows and duvet hide in the arms of the sofa and it takes a second to open and close. And so so comfortable. When we repainted our bedroom we slept on the sofa bed and found we didn't want to sleep in our bed any more after that. So now we will probably buy a new bed and mattress from Furl. Seriously recommend.”

Helpful Report

Posted 8 years ago

FURL is rated 4.9 based on 1,584 reviews