FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,380 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,380 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from shop floor to delivery.”

Helpful Report

Posted 1 year ago

“I have my max bed for 3 months and it is amazing and I'm over the moon. The quality and the storage are excellent. Great shop assistants and delivery team. Everything come on time and it was quickly assembled. From feater which gave me very helpful guidance how to used. I would definitely recommend and buy again from Furl.”

FURL 5 star review on 23rd November 2022

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Posted 1 year ago

“Bought two Furl Max+ storage beds over several months. Broadly speaking, happy, despite the second, smaller bed costing more than the original due to price inflation. Positives: the beds are well designed, elegant, space-saving, robust, have changeable covers, are UK-made, - and do the job. The delivery crew gave a courtesy call an hour before arrival and arrived on time. A few minor gripes, however: 1. Please ask delivery staff not to rest bed materials against customers' walls - it marks them. 2. Delivery for the second bed was approximately 20 days over the estimated delivery date, which is a disappointment, given the price paid. 3. The on-hold telephone voice does not sound warm enough and should be replaced with a professional voice-over who can suitably convey and represent the business's values.”

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Posted 1 year ago

“Great product, great assitance/delivery and installation, 100% would use again and recommend”

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Posted 1 year ago

“Terrible service and product. Both items came damaged and they damaged my floor in the process of installation. They then accused me of trying to get a brand new floor paid for by them. Simply outrageous. I bought from them many years ago and their product was excellent quality, so I went back, but they must have changed manufacturers as the quality is nowhere near as good. I spent almost £10,000 with them and would have been treated better at ikea. I would NEVER recommend them or use them in future. The way they treat their customers is disgraceful and the product not worth anywhere near what they charge.”

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Posted 1 year ago

A deserved review, sadly there was some damage in transit of your items which you allowed us to rectify, but in the process we did damage your floor, for which we are very sorry. At your request, we provided the touch up paint for your floor and hope that you were able to to cover up the marks successfully. We do understand your frustration, especially with the misunderstanding with one from our fitting team who we know unintentionally offended you. We do value you as a returning customer from 10 years ago and we thank you for your additional purchases of a bed and sofa and trust they will also offer you many years of good service. Following this review, we have been in contact with you to see if there is anything we can do yo make you feel better, we hope to hear from you soon.

Posted 1 year ago

“Carefully thought-through and well-designed sofa bed delivered and quickly assembled by two very pleasant delivery men who made sure they gave me clear and helpful guidance on how to get the most out of my sofa before taking all packaging away as they left.”

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Posted 1 year ago

“Excellent product and great delivery / installation team. Would have been 5 stars if delivery had happened when originally told however apparently no delivery team was in our area (south east England) until 2 weeks later.”

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Posted 1 year ago

“I am absolutely thrilled with this company. Our new bed is beautiful and gives a great night's sleep. There is loads of storage without the bed having the boxy look of a normal storage bed. The customer and installation services are excellent. I highly recommend this company. I'm already planning another purchase for the guest room.”

Helpful Report

Posted 1 year ago

“Great Mirage storage bed product (just delivered) & excellent delivery / installation team. Only a little let down by shop staff lack of product knowledge and initial incorrect delivery timeline promise - subsequently / efficiently managed by good warehouse organisation (thank you Amy).”

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Posted 1 year ago

“Amazing service, we simply felt so welcomed and looked after at the showroom (St.John's wood) that simply couldn't leave without placing the order straight away. Great customer support over emails too.”

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Posted 1 year ago

“All so efficient and the delivery guys, who also built the bed, were amazingly helpful in every way.”

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Posted 1 year ago

“fantastic furniture. Great team installed it.”

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Posted 1 year ago

“I just wanted to say a massive thankyou so much for the delivery of the sofa for the client. He is over the moon about it ! The delivery driver was very helpful, sending photos too. Thankyou for all your help after the craziness that happened before haha !”

Helpful Report

Posted 1 year ago

“Brilliant-Brilliant-Brilliant. SALES informative and patient; DELIVERY prompt, exceptionally organised, excellent ambassadors for your company, SOFA BED, surpassed all our expectations, beautifully made and very comfortable to sleep in and as a sofa . Thank you very much, we are delighted and will sing your praises!!”

Helpful Report

Posted 1 year ago

“Excellent service provided. Delivery and installation were carried out efficiently and provided us with detailed instructions on how to use. The delivery men were extremely helpful and personable. On delivery day, we were updated on the time of delivery.”

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Posted 1 year ago

“Update to my 3* review posted by anonymous. In between writing my previous review and it being posted I had been contacted by Aimee in Customer Services. She has been incredible and offered me a couple of fast solutions to my problem, both of which were more than acceptable to me. If I could remove my previous review I would, but can’t. Instead I would like to update it by saying I am now very happy with how the problem has been sorted. I cannot fault this company and highly recommend them.”

Helpful Report

Posted 1 year ago

“We bought a sofa bed a few months ago, and pre delivery and delivery was great. Unfortunately one of the elastic ‘slats’ broke a month ago. It was arranged a couple of weeks ago for someone to come and fix it today, this morning. I called at 11.30 to see if someone would be coming soon and was told I would get a call back to say when. I called again at 3.30 as no one had showed up. I called again at 4.15 and the lady in Customer Services told me that it was unlikely anyone would be coming today. So, a whole day has been wasted waiting for someone who never came. I would have hoped, after spending so much, the product would be robust for longer than it has been and that the after sales service would be better. I wait in hope!”

Helpful Report

Posted 1 year ago

“Love our new sofa bed, Paris, in pistachio. Very comfortable as a sofa and as a bed. Effortless to open and close. Took the chance on choosing it unseen as in faraway Shropshire and needed one which could be assembled in the awkward access 2nd storey room. I also have to mention your brilliant delivery and installation man Paul Cranson, who was a joy and super efficient and helpful. Would thoroughly recommend Furl to anyone looking for a superior quality sofa bed.”

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Posted 1 year ago

“Good solid quality frame and excellent service. True Tom their word. I shall definitely buy anther bed from them again! Recommend strongly.”

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Posted 1 year ago

“Excellent company to deal with very helpful in enabling us to view the product at their Watford Pop up showroom.”

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Posted 1 year ago

FURL is rated 4.9 based on 1,380 reviews