FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“all round very good service,sofabed is fantastic,what more can I say.....would recommend =) many thanks”

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Posted 12 years ago

“Very happy thank you”

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Posted 12 years ago

“Bed is nice, disappointed with the customer services.”

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Posted 12 years ago

Hello Paula, Thank you for your message we have tried to contact you to discuss any issues you have.

Posted 10 years ago

“I would like to thank you very much for the wonderful storage beds I have had from you! My daughter and I are extremely happy with them, they give a whole new meaning to the traditional closet!! Your delivery and installation team were superb, both efficient, quick and really nice people. The beds are comfortable and easy to use. I get such a kick out of lifting it up and seeing so much !! Thank you very, very much.”

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Posted 12 years ago

“My daughter is delighted with her new bed, the storage is fantastic and the bed mechanism is very good quality. The delivery was on time and the installers were efficient and helpful. Well done Storage Bed Company!”

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Posted 12 years ago

“A bit long processing the finance but overall satisfied. Very good quality.”

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Posted 12 years ago

“A very good product - best we had seen. Friendly efficient service. The bed has meant that we now have a usable double bed in our smallest bedroom,which previously had a single. We have no problem in recommending the sofa bed.com.”

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Posted 12 years ago

“Great service Great quality and fitted in through a narrow hallway and delivery guys were early ! Fantastic”

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Posted 12 years ago

“I know this product is expensive, I thought that when I was looking however it truly is worth every penny. The quality is exceptional and when they say you could use it every day they are right. We don't but it is comfortable and fulfilled all expectations.”

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Posted 12 years ago

“because of circumstances, [my husband is disabled,] I need to sleep in the lounge & was looking for a chair bed suitable for everyday use. After much searching, both in high street shops & on the net, I found the sofabed company which sounded exactly what was required. The service I received was excellent with prompt delivery when promised. I have been using the bed for several weeks now & find it really easy to open & close, & very comfortable to sleep on. I would definitely recommend your products to anyone needing a bed for everyday use. Expensive certainly but well worth the extra cost.”

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Posted 12 years ago

“The bed is very well made, love the Nori colour, and the storage capacity is amazing (King size). The chaps that delivered and installed it were very professional, friendly, and efficient. All in all I would recommend this bed, and this company in particular. In fact I have told all my friends who may be looking to buy a new bed.”

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Posted 12 years ago

“I bought this sofa bed with the necessity that it was suitable for regular use; in other words that it was well made, comfortable and easy to pull out/put away. I am happy to say it fits these criteria and is so far performing well after 7 months of near daily use. I particularly like the fact the arms are slim allowing for a wider mattress width. This was probably the most expensive sofa bed I came across when searching, but all in all it has definitely been worth the money. I would highly recommend.”

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Posted 12 years ago

“Good choice of products,good advice about the products,swift response to follow up enquiries,efficient service when order was made,product delivered on time at specified time by very friendly,helpful and polite deleivery personnell.Personal service .Brilliant Sofa Bed.Will definitely recommend”

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Posted 12 years ago

“The way this sofabed changes from a sofa to a bed & back again has to be seen to be believed. ( just like in the video in fact! ) It is brilliant, & so comfortable to sleep on”

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Posted 12 years ago

“I bought a stock leather sofa. I am delighted with it.”

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Posted 12 years ago

“I would not hesitate to recommend purchasing one of these beautiful sofa beds...the workmanship is second to none with excellent customer service and a pleasure to do business with people who are so friendly helpful and reassuring.”

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Posted 12 years ago

“There are three aspects to this; the sofa, the service and the ordering/purchase/delivery process. In fact, I would rate all three exactly the same. The process was pretty typical for an online purchase, but the details showed it was properly thought through. For instance, the email I got to confirm a delivery date was early enough to give some flexibility, and the delivery window was narrow enough to allow me to plan my day around it. Basically, it was designed to suit me as much as the company. The service was also excellent. The test swatches came quickly, the guys who delivered were courteous and quick to help (as well as working very quickly and tidily), and any correspondence was intelligent. Nothing to fault. Finally, the sofa itself. Here I have to admit it has taken a little while to get used to sitting slightly higher than our previous sofa (not a sofa bed) since it's overall quite firm. However, just like moving from a softer bed to a firmer bed, it doesn't take long before you find it's actually more supportive and therefore generally more comfortable. This is not a criticism at all, but just an observation of what it's like to live with that particular design of sofa. As far as the bed part is concerned, it's also quite a firm feel, which suits me very well. However, it most certainly lives up to the marketing blurb in that it really does allow for a comfortable night's sleep. Because of visitors on an extended stay, I'm currently using it every night, and have done for a week so far, so this is experience talking. It's obviously too early to mention longevity and so on, but everything I've had to do with this sofa bed and this company has worked precisely as intended.”

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Posted 12 years ago

“Fabulous sofa bed. Quality product. Very comfortable and easy to change from sofa to bed. Great range of colours ~ my choice was amethyst velvet material. We also have an Ottoman bed from the same company. Bed comfortable and spacious storage takes all our camping gear! I highly recommend The Storage Bed Company.”

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Posted 12 years ago

“It is really beautiful to look at, was easily installed, economic for space, and practical. We haven't yet slept on it, so we can't comment on its comfort.”

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Posted 12 years ago

“Great comfortable sofa bed, totally love it and i'm so glad i paid a little more for it, rather then going to DFS or somewhere and getting a poor quality sofa bed. Worth every penny.”

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Posted 12 years ago

FURL is rated 4.9 based on 1,584 reviews