FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The FURL sofa bed we bought performs precisely as we had hoped it would: it is comfortable as a sofa, and with the very slim arms we chose it still unfolds into a full-width double bed. It is easy to unfold, and has proven to be as comfortable as a regular bed for my parents (now in their 70s) to use during stays of several weeks with us.”

Helpful Report

Posted 8 years ago

Hi Jeffrey, Thank you so much for sharing your kind words. We are so pleased to hear that your parents find the bed just as comfortable as you find the sofa. All the best, Furl

Posted 8 years ago

“The bed is extremely spacious and comfortable. The storage space allows to storage massive suitcases, which is something I was struggling to find as I live in a small flat. Something I wonder though, is in case I move from this flat, how could I take the bed with me as it was installed by furl and the bed did not come with installation instructions so Im still wondering if For a fee, firl could do it? Thanks”

Helpful Report

Posted 8 years ago

Hi Maria, Thanks a million for your five stars. We are so pleased to hear that you finally found somewhere to store your big suitcases. If you ever do move, just get in touch with us. We can send you disassembly and reassembly instructions, or if you would prefer, we can come and move it for you. Best wishes, Furl

Posted 8 years ago

“I bought my sofa bed about a year ago and I am extremely happy with my choice. I opted for a 1.40 meter wide classic sofa bed with a wooden fabric and a foam mattress. It looks as perfect as it did when I first bought it. The fabric is hard wearing and of great quality. We have used the sofa bed on several occasions this year and my friend and family guests have always given it great reviews. My only regret is that I decided against a version that includes rolls as the sofa is so heavy that I cannot move it by myself even for an inch.”

Helpful Report

Posted 8 years ago

Hello Stefanie, We are so pleased to hear that you are extremely happy with your sofa bed, along with your friends and family. Thanks a million for your five stars. Please get in touch with us about adding wheels onto your sofa. It's not too late to add them now. Best wishes, Furl

Posted 8 years ago

“I love the bed we purchased from Furl. The 0% finance agreement made payments manageable and the storage is fantastic.”

Helpful Report

Posted 8 years ago

Hi Priya, We are so glad that you love your storage bed. Thanks a million for your five stars. Best wishes, Furl

Posted 8 years ago

“I am beyond thrilled that I bought my Furl bed. I looked for a long time at storage beds and found some that were cheaper. A friend of mine said it was worth spending the money and it totally is. The bed looks amazing first of all, not huge or chunky like some of the others on the market. The quality is amazing - I use the storage daily and it's so easy to use and opens and closes easily. The sheer amount of storage is incredible too, I can't quite believe I coped without it. Delivery was great and quick and the guys put it together in my bedroom brilliantly. I cannot recommend them enough. (PS I am not on the payroll or affiliated to them in any way!!)”

Helpful Report

Posted 8 years ago

Hello Pete, We are beyond thrilled that you love your bed! Thank you so much for sharing your lovely words, it puts a very big smile on our faces. All the best, Furl

Posted 8 years ago

“Best quality bed I have ever owned. Storage beds are fantastic. Put them together and it’s A very good bed.”

Helpful Report

Posted 8 years ago

“We bought a sofa bed and a storage bed two years ago and they have both been great. The sofa bed was made to custom dimensions so fits perfectly in the space we had for it and is very comfortable as a bed - our guests have all remarked on it and we have slept in it ourselves while sharing a room with our baby. The team who installed them were also very helpful despite some difficulties getting the furniture into our flat. Although they are a bit expensive this is definitely reflected in the quality of the products - our sofa bed from FURL has stood the test of time much better than a sofa bed we bought from another supplier at the same time for a different room. We would definitely purchase from FURL again.”

Helpful Report

Posted 8 years ago

“We absolutely love our bed - it is beautiful - and the bed was set up in a very quick and professional way - the young man wore shoe protection and explained everything to us very clearly.”

Helpful Report

Posted 8 years ago

“Fantastic bed, beautifully made, superior quality. Easier to lift than any other we have tried. Fabulous delivery guys: incredibly helpful. Dust cover is an excellent addition.”

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Posted 8 years ago

“Good quality product that looks great.”

Helpful Report

Posted 8 years ago

“In addition to Furl's user-friendly website, there is the choice of seeing the actual furniture in a large unit in London. This is great, as you can try out the sofa before you commit to buying it. The service is excellent and the choice of fabrics is wide. We ended up choosing the sofa bed we liked with our own choice of fabric. The delivery date was spot on, as promised! My guests cannot believe how comfortable the bed is, considering that sofa beds tend to not be comfortable as a bed or a sofa. It is comfortable in both instances. I highly recommend Furl for its efficiency and great customer service.”

Helpful Report

Posted 8 years ago

“Amazing and confy sofa. 5star quality. Really recommend”

Helpful Report

Posted 8 years ago

“All we wanted - comfortable, multiple option to choose and make it our style, reasonable price, great storage and easy to open. We are very very satisfied with what we ordered and recommend it to everyone.”

Helpful Report

Posted 8 years ago

“Had my sofa bed just over a year. It's the best purchase I think I've made in a very long time. The sofa is comfortable and the bed is great. The only thing I wish I had added was wheels. I have 2 dogs and it would make it easier to clean under. If you still thinking about buying just go for it.”

Helpful Report

Posted 8 years ago

“This is the second storage bed from furl, the 1st was very good and the 2nd even better! the only reason for change was to accommodate the children on the weekend mornings. There is slightly more support for the base now and they have finished the lower edges to look very good!?”

Helpful Report

Posted 8 years ago

“I had my sofa bed custom-made. It turned out even better than I had expected. The quality is great, it sleeps comfortable and it looks perfect in my room.”

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Posted 8 years ago

“excellent service could not be more pleased with product, ten score in every department!”

Helpful Report

Posted 8 years ago

“The customer service was great and everything about our bed was so customizable. We absolutely love our bed and the amazing storage space we have underneath.”

Helpful Report

Posted 8 years ago

“I searched high and low for an ottoman in a certain size and colour. I eventually had one made to measure by Furl. It's a great quality product and I'm very happy with it! Great service.”

Helpful Report

Posted 8 years ago

Hello Olga, We are so pleased to hear that you love your ottoman. Your 5 star review means the world to us. All the best, Furl

Posted 8 years ago

“Nice and comfortable bed, big support from the management and the director of the company throught the purchase procedure, proffesional team for the instalation. All done as prommised in due time! Thank you!”

Helpful Report

Posted 8 years ago

Hi Natalia, We are so pleased to hear that you are happy with your bed and thank you for complimenting the service of our team. Best wishes, Furl

Posted 8 years ago

FURL is rated 4.9 based on 1,584 reviews