FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Communications via e-mail were very good. A convenient delivery time arranged even though we are out on a limb down here in Devon”

Helpful Report

Posted 12 years ago

“We are delighted with our sofabed. We were looking for a sofa which, whilst maximising our living and working space, would allow us to put up friends and family without sacrificing comfort. That is exactly what we have got and our guests have commented very favourably on the quality of sleep the sofabed affords. Lynne and Tony Watson”

Helpful Report

Posted 12 years ago

“I'm very pleased. These beds are a well-made, elegant solution to the need for storage space. Because they will work with any fabric for headboard and valance my bedroom came together beautifully. When I had difficulty completing my purchase online, they picked that up and rang to ask how they could help. Delivery and installation was quick and efficient. Thank you!”

Helpful Report

Posted 12 years ago

“We're delighted with our oak storage bed - extremely well constructed. loads of space for storage and easy to access the storage area - exactly what we were looking for. Would definitely recommend. Cathy Mcintyre. Helensburgh. Scotland”

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Posted 12 years ago

“Excellent bed. Exactly what we wanted. Just one thing bothered me; I would like more communication for ordering bespoke bed rather then encouraging "the storage bed" online design template. At the end we had to talk over the phone and it would be much faster if the owner accepted a phone/email communication from the beginning.”

Helpful Report

Posted 12 years ago

“We couldn't be happier with our new storage bed! I am very passionate about beds and so when it came to choosing our new one it had to be special! Living in London we lack a lot of storage space so a storage bed seemed like a great idea. From our first visit to the London showroom we knew we had made the right choice. John was incredibly helpful and friendly and his passion for his beds made us even more confident. When our bed arrived, the gentlemen that installed it were just as friendly and efficient! I would highly suggest you pay the extra to have it installed. Thanks again, Sophie&Shaun Stafford”

Helpful Report

Posted 12 years ago

“My storage bed is the best purchase I have made this year. I have a small box room and the only beds available that would fit were children's beds. I trawled the internet, visited Dreams/John Lewis etc with my tape measure and I was about to give up when I found this supplier on line. The bed could be tailored to my exact requirements so now I have a bed that is the exact length to fit into the space under my box room window. It is the exact height so I have loads of space underneath and I have a base colour and material that matches my blinds. It's perfect. The shop is based on the north circular near Wembley. The map isn't too user friendly but if you just remember that it's on the main dual carriageway and the turning is where there are a line of wind turbines you shouldn't go wrong. What else? The person in the shop was brilliant and would suggest tweaks e.g. I wanted a bed on rollers so that I hoover underneath (you can even pick the roller style etc) so he suggested having a bed without rollers so it sat flush with the ground and therefore did not require hoovering. There are options for colour, size, height, ones with locks, safes etc. The only thing that I didn't like is that once in the shop you are handed a computer to order your bed on....it was OK for us but I think my parents would have struggled. I would preferred for this part to have been done by the shop person. Installation was quick and professional. The team took 1 hour to set the bed up and wore shoes guards so my new carpet wasn't impacted. You don't get this level of service or quality of goods so I was pleasantly surprised.”

Helpful Report

Posted 12 years ago

“Efficient, approachable.”

Helpful Report

Posted 12 years ago

“I was looking for a storage bed with lots of storage space, a powerful lifting mechanism to cope with a heavy mattress, and a quality, sturdy build. All of my needs were met when I bought the Simplicity Max. The sales team were very knowledgeable about beds in general and had good advice to offer. My bed was delivered on time and assembled by a very polite and friendly chap. I would happily recommend this company to anybody, and would buy from them again if ever I need another storage bed. 10/10 Mike Harrow”

Helpful Report

Posted 12 years ago

“The process was easy and simple and they accommodated to our request. Quality of the bed is just superb.”

Helpful Report

Posted 12 years ago

“I had researched storage beds for a while, and realised that the cheap ones were not likely to last very long. Fortunately for us, The Storage Bed Company is quite close to where we live, so we were able to visit and check out the beds. This just confirmed what I'd thought, that they were very strong and well made. We chose to assemble ours, which was OK because my husband is very good at such things, but I think probably for most people it would be best to have the company do it for you. The bed is very well designed and comfortable (I went for a wooden one), and I am very happy with it.”

Helpful Report

Posted 12 years ago

“The bed is very comfortable and the storage super useful. The most impressive thing is the care in the details taken when delivering it: the delivery guys even had shoe socks to protect the carpet when building the bed. Really happy about the purchase.”

Helpful Report

Posted 12 years ago

“The sofabed arrived at the expected time and was promptly put together by your very pleasant and efficient staff. We are delighted to see it is in perfect condition and look forward to many years of comfortable use. Please thank all your staff for making this large purchase such an enjoyable and stress free experience. You are welcome to use this response in anyway you wish. Elizabeth Green.”

Helpful Report

Posted 12 years ago

“Fantastic company to deal with. They delivered right on time and the personnel knew exactly what they were doing and were extremely helpful in every way . Thank you .”

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Posted 12 years ago

“We are going to buy another one. The double bed with oak base and extra height well worth the extra money. Our 22 & 21 year old daughters had just run out of storage space. One daughter is now completely clutter free, has somewhere accessible for her many pairs of shoes and still has room to spare. No hesitation now in ordering an identical bed for other daughters room. Only wish I'd found the storage bed company when we brought our king size bed as I can't bare to see all the clutter under our bed now.”

Helpful Report

Posted 12 years ago

“This has to be the single, most useful purchase I've ever made. I bought the model with the maximum storage and I must say I could fit an entire flat in it. The base itself is made to the highest standard, it's strong, well designed and I can keep it clean very easily. I couldn't recommend this product and the company who sells it more. I can only repeat myself, best purchase ever, especially for small flat owners. I would also recommend to have it assembled by their people, they came and within 15mins the bed was put together. They left no mess, were extremely punctual and polite.”

Helpful Report

Posted 12 years ago

“We had a great experience buying from The Storage Bed Company. We ordered two beds in slightly different designs and sizes, one with a side opening and the other opening from the end of the bed. The service was excellent and the delivery to each room a breeze. The delivery team were polite and courteous whilst installing each bed. The beds hold an amazing amount of storage and I wouldn't hesitate in buying again - you get what you pay for and the quality is excellent.”

Helpful Report

Posted 12 years ago

“This is a good bed! It's comfortable; the storage capacity is wonderful; the mechanism was slightly stiff to start with but is now fine. A good buy.”

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Posted 12 years ago

“The bed is well made and the covering although seemingly the basic cloth appears very good quality too. The only thing to be aware of is that the lifting of the bed to access the storage is only "ASSISTED" by the compressed air cylinders and it is still very heavy indeed to start the lift and I can see a time very soon when I will be unable to do so. I bought it because we needed the storage and we certaily have that but we mistook assisted lift for motorized lift and so are very dissapointed that this was not clearer.”

Helpful Report

Posted 12 years ago

Hello Alison, thank you for taking the time to write this - i am sorry for your misunderstanding. There are things we can do to make the opening of your bed easier, i have written to you about this and hope it will help.

Posted 10 years ago

“We went for a specially made bed to allow for extra height and storage. Its really solid and the mechanism is faultless. I was impressed by the simple design. Its a good company with the actual designers and builders being very hands on. A lot of thought has gone into their products which are made in the UK and represent good value overall.”

Helpful Report

Posted 12 years ago

FURL is rated 4.9 based on 1,584 reviews