FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,614 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Alex Manweiler

Anonymous

Anonymous // 01/01/2019

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“Fantastic service from advice on the telephone to delivery of the fridge”

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Posted 8 years ago

“Excellent service and delivery Product looks great”

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Posted 8 years ago

“Friendly service, on time and as promised. would certainly use again.”

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Posted 8 years ago

“The price and service couldn't be faulted.”

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Posted 8 years ago

“It works well and was delivered quickly.”

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Posted 8 years ago

“was sent the wrong size icemachine for the dimensions that were submitted.We were told the order would have been recorded so it would be easy to confirm who had made the mistake.Miraculously in our case the recording had been deleted which proved it was fridgefreezers error. Despite this the ice machine could only be returned for a fee of £150 plus the cost of postage and if the product was damaged in transit we would be charged for that . Do not use this company”

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Posted 8 years ago

Thank you for your review.We are sorry that you were dissatisfied with your order. We have looked into your order due to this. Before the order was placed our sales team had supplied 2 options on a quotation to both yourself and a third party included in the order. The option selected by yourself is the unit that was delivered as to your specification. This was confirmed to you before the order was dispatched on the order confirmation. We do not have the ability to delete any call recordings on our system as we hold them all for training purposes. As in our terms and conditions that were agreed to at the point of sale all suppliers charge a re stocking fee on returns. With all returns if it is damaged in transit it may increase the re stocking fee as the suppliers cannot re sell the item.This was explained in full when the unit was requested to be returned. The terms were agreed by yourself and the third party in the order. We can only supply the items requested by our customers.

Posted 8 years ago

“Excellent products very fast delivery”

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Posted 8 years ago

“The person in sales was very efficient and went out of his way to help. His advise was invaluable. Delivery was on time and the driver very helpful. All in all a pleasant transaction. I would recommend this company and will certainly use them again.”

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Posted 8 years ago

“Pleased with the fridge service and the delivery and for sending me a spare key ????????”

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Posted 8 years ago

“Everthing proceeded exactly as promised.”

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Posted 8 years ago

“Exactly as described and at a good price”

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Posted 8 years ago

“very happy”

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Posted 8 years ago

“Very happy with our bottle cooler gives us more space to cool a bigger selection of drinks.”

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Posted 8 years ago

“our bottle fridge was delivered quickly and we had no problem with installation. we would certainly use you again”

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Posted 8 years ago

“Simple process and efficient service”

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Posted 8 years ago

“I purchased bottle cooler on line and filled in my address and it showed there was no delivery charge so I went ahead and completed purchase. Next day I received email saying there was a large delivery charge so I cancelled .... not happy bunny... took approx. 7 working days to be refunded”

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Posted 8 years ago

Thank you for your review, i have looked into your order. This order had an additional charge as it is on the Isle of Lewis, a Scottish Island at the top of Scotland. We have to call the suppliers direct as the costings can vary dependant on the postal code and the unit size and weight. This applies to all off shore deliveries. We did call you with the delivery costings at which point the order was cancelled. The refund was processed but as with all refunds, dependant on the bank it can take up to 10 working days to clear. Regards FFD Customer Service Team

Posted 8 years ago

“Dealt with them for many years now, you can be sure to always get a great service, especially from Steve.”

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Posted 8 years ago

“Very fast prompt delivery clear invoices, simple to deal with and pay.”

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Posted 8 years ago

“No confirmation of the order. After days of it not arriving or contact from the company, I contacted them for status update. Told by them they needed the security code to take payment for the item before they could dispatch. I informed they they had already had the payment from my bank 15 days before. After they Checked their records talked to the sales team who said that the price and paid for was advertised incorrect and they now needed an additional payment from me of £40.00. Not thinking correctly at the time due to the surprise I paid the extra. I asked why nobody had contacted me and they said they had tried. When the phone number on their file was checked it was not my number. However, my email address was correct and I had not had any contact from them by this means either. After thinking it all over following the phone call the same day I didn't feel I had been treated professionally so called back to cancel the order but their office had just closed, so sent an email instruction to cancel and refund request. Next working day they phoned me back mid morning to say it had been dispatched and I would now have to pay a 25% restocking fee which I refused to do. The item has now arrived in packaging that was filthy with thick black dust on it. Disgusting experience.”

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Posted 8 years ago

Please accept your apologies that you have not been happy with the processing of your order. Our sales team had called you for an authorisation code as it had been flagged as requiring an authorisation code in the payment system. This is requested to protect you the customer from fraudulent card payments. It transpired after numerous voice mails and emails, the incorrect contact number was on the order that had been placed online. There had been a pricing discrepancy on the website and we did offer to see if there was another unit we could offer. The additional payment was taken and the order processed as agreed by yourself. These orders are picked within minutes of the order being sent to the suppliers and then dispatched to the local Hub for delivery in the next 3-5 working days. Due to this when we received the email requesting to cancel the order the unit had been dispatched. The suppliers charge a re-stocking fee and this is documented in the terms and conditions agreed to at the point of order. We did try to get this quashed as you had emailed on the Friday to cancel, however they were unable to as they are charged by the carriers. The order had already been sent to the Hub for dispatch. We have passed on to the suppliers the condition of the packaging so that we can avoid this in the future. Kind regards FFD Customer Service Team

Posted 8 years ago

“Quick delivery and an overall good service. I will definitely use Fridge Freezer Direct again.”

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Posted 8 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,614 reviews