FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,614 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service and delivery phoned to ok day and time before arriving.”

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Posted 8 years ago

“delivery quick and very helpful and friendly and we love our new drinks fridge thank you!”

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Posted 8 years ago

“Very quick and easy”

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Posted 8 years ago

“Excellent product, prompt delivery and arrived in good condition.”

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Posted 8 years ago

“Great service kept you informed when product coming Driver very helpful In all excellent”

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Posted 8 years ago

“Good product, good price,”

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Posted 8 years ago

“value for money good build quality good delivery and looks the part”

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Posted 8 years ago

“Good prices”

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Posted 8 years ago

“Very pleased with the level of customer service. Highly recommended.”

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Posted 8 years ago

“Not very happy as I have been sent an invoice for the wine cooler. This was paid 31.10.16 when I ordered it.”

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Posted 8 years ago

Good Afternoon Anne Many thanks for your review. You are correct in saying payment was made at the time the order was placed. The invoice you were sent has a balance of £0.00 and is intended for your VAT purposes. No more money is expected. Kind Regards, The FFD Team.”.

Posted 8 years ago

“By getting fridge to us by arranging an independent carrier to save a few days”

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Posted 8 years ago

“Easy and well fed info. Got through to them quickly. Delivery was prompt ! and in time. No worries there then !”

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Posted 8 years ago

“Good service. Prompt delivery. Good fridge.”

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Posted 8 years ago

“Terrible. Bought a Drinks fridge for our new office, phoned the company to make sure it would be able to be delivered into the office building staff as its being renovated and was told no problem. after purchasing i was told that this was now not a possibility and someone would have to go meet them outside the office as they would not even bring it into the door. Unless we paid £65 extra to take it into the lobby, not even into the lift and into the office. The person i spoke to was very apologetic as it was the delivery companies problem. but was still unable to sort it and we had to organize for someone to travel to the office and be there to collect it. If they know this delivery company is an issue why're they using it?”

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Posted 8 years ago

Thank you for your review. Please accept our apologies that you are dis pleased with the delivery company. All commercial deliveries are classed as kerbside delivery. The delivery companies will bring the unit to the nearest access point but do not bring them into the site unless the position and un pack service is requested. As this is an extra service it is chargeable. This is due to deliveries being made by a 1 man crew. They do not bring the units inside in case they damage the unit, the property or themselves. It is the suppliers that arrange the deliveries through their own choice of transport company,so we do not have control although we have strongly requested for this delivery company not to be used. I have passed on your review to them as we aim to please our customers not disappoint.

Posted 8 years ago

“Very good does what it should, had a miner problem but engineer came out within 24hrs and fixed it. Recommend it.”

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Posted 8 years ago

“Very communicative with an excellent delivery service.”

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Posted 8 years ago

“Steve Collinson has been terrific, helpful and efficient, he's also saved me money many times. Fridge Freezer Direct are excellent, as they do exactly as they say ...... which is not nornal in my experience !”

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Posted 8 years ago

“Delivery on time,good prices,good customer services”

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Posted 8 years ago

“Your hot plate are fantastic large and sturdy for my catering business for on site jobs”

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Posted 8 years ago

“Order took 4 days to process Once processed was given a 10 day delivery date and arranged for someone to be in all day to take delivery. At 11pm I received an email saying my delivery would be the next day ( a different day than they said) and that if nobody was in there would be a re delivery charge. Poor disorganised service. Have gone elsewhere ( Hopkins) for the other items I needed and got better service at same price.”

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Posted 8 years ago

Thank you for your review. I have looked into your order and it was placed at 08.32 am and confirmed within an hour of the order being placed at 09.33 am. The delivery lead time for this unit is within 7-10 working days. We contacted you via email as the contact number entered on the online order was incorrect. The email was sent the day before the delivery 06/10/16 at 10.34am. We book all deliveries in the day before it is due. This was for delivery on the 5th working day 07/10/16. As in the terms and conditions accepted at the point of order and we remind customers when booking in that charges may apply if there is no-one there to accept the delivery. This is so these charges can be avoided as all commercial deliveries are between 8am and 6pm. You did request the delivery date to be changed but as this was on the day of delivery we could not facilitate this. The delivery was successfully made at 3.15pm on the 07/10/16. We apologise that having the delivery early was not to your satisfaction.

Posted 8 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,614 reviews