FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,614 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 10th April 2025

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FFD Commercial Refrigeration 5 star review on 2nd April 2025

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FFD Commercial Refrigeration 5 star review on 27th March 2025

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FFD Commercial Refrigeration 5 star review on 7th March 2025

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

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“I recently purchased 3 upright fridges 1 upright freezer and a 2.5 meter dairywall and found all staff especially Luke really helpful, I would highly recommend Fridge Freezer Direct”

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Posted 8 years ago

“Hello, All the goods received were exactly as described. A big thank you Steve Collinson for looking after us, he is a very helpful person and great ambassador to your company. Communication and deliveries times were also very good in terms of knowing what items were going to arrive on what day at our new coffee/icecream shop. We would certainly recommend FFD for their excellent customer service. Regards, Corinne Grevin”

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Posted 8 years ago

“Excellent freezer, very easy ordering system, prompt delivery.”

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Posted 8 years ago

“Excellent service Ordered at 11:30am was delivered 12:30 next day ????”

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Posted 8 years ago

“Brilliant service at the right price spent hours reasearching so glad i chose this company”

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Posted 8 years ago

“I paid for next day delivery and it did not come this caused me to lose money”

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Posted 8 years ago

Thank you for your review. Please accept our apologies that the delivery company let you down. We had called them for an ETA on the delivery day and they had said that you were to be the next drop of the day. At approximately 16.30 we chased them again as this had still not arrived. they assured us it would be delivered to you on that day. The following morning it transpired that although the driver had your delivery on his manifest it had not been loaded onto the vehicle. Due to this we immediately refunded you for the next day delivery charge that they did not adhere to. This matter was logged with the suppliers as they make the delivery arrangements through there chosen carriers. FFD Customer service team

Posted 8 years ago

“delivery was excellent most helpful from local distributor to the young delivery man”

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Posted 8 years ago

“Best price, best service would highly recommend”

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Posted 8 years ago

“Excellent service, very impressed, thank you.”

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Posted 8 years ago

“Communication pro forma and delivery went according to schedule and we received our new Igloo Aruba 2 Ice cream cabinet within 4 working days. F.F.D. were helpful at all stages as we knew that in it's fully assembled configuration it would not fit through our door. Stripping it down to bare freezer minus all glass and timber casing then re building inside our shop took 4.5 hours with the help of an engineer. It weighs considerably more than the brochure advertises, approx 195 kgs. The freezer is well built and looks impressive with it's smart curved glass and solid wood surround. We had been told by FFD that we could store an extra Napali under each open Napali ice cream. Temperature then became an issue, as did the frost free defrost as the extra height of the Napali trays prevented the top of the ice cream to maintain a cold temperature. The solution is to only have one flavour in the cabinet and all your reserves need to be kept in a separate freezer. This is not ideal for a £3k product. Once set up correctly, temperature control can be adjusted very easily although we have found that the warm air for the curved glass is not adequate and condensation still forms, albeit less frequently now the Ice cream is set at the correct height. We did speak to the Uk importer who were not very helful with this issue, and failed to return 2nd phone call. Helen's Chocolates Bowness on Windermere”

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Posted 8 years ago

“Good product and great service.”

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Posted 8 years ago

“excellent service”

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Posted 8 years ago

“FFD is really helpful and compatible company”

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Posted 8 years ago

“Fridge freezer direct really did deliver the next day. The hotel room fridge is ideal for my bedroom being completely silent”

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Posted 8 years ago

“The company were very helpful and nice. I got exactly what I wanted at a better than expected price. Great service and it was delivered when promised.”

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Posted 9 years ago

“Friendly knowledgeable and efficient customer service. Fridge arrived quickly and is perfect.”

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Posted 9 years ago

“Great service. Goods arrived promptly and as described.”

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Posted 9 years ago

“Excellent service and product”

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Posted 9 years ago

“Correct item delivered on time. What more do you need?”

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Posted 9 years ago

“Very good customer service very responsive to any questions about the product. Also good quality stuff not like some of the rubbish you can buy. 100% recommend to anyone out there ?????”

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Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,614 reviews