Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,500 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't review these myself, because sent as a present. Think they enjoyed them.”

Helpful Report

Posted 4 years ago

“The products are very good but the packaging is so disappointing when you intend to give the items as gifts etc The KAKOA vegan peanut butter truffle eggs 72g look so cheap and basic in the pack, they were bought to give for Easter, I would not buy again to give to someone as a gift in this wrappings”

Helpful Report

Posted 4 years ago

Hello Allan, thank you for your review. We do appreciate all feedback and we will pass your feedback on to our packaging team for a way forward. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Presentation was great but eggs still came cracked into pieces despite being made of thick chocolate. I needed them to be in half size as displayed for a recipe so didn’t really go as planned. Also service was very prompt.”

Helpful Report

Posted 4 years ago

Hello Hayley, thank you for your review. We do appreciate all feedback and we are sorry for the condition your chocolates arrived. We will bring this up with the production and packaging team for a way forward. Again, we do are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Got these as they were gluten free - spoilt by a thick coating of cocoa powder. For us just gave us an overall cloying taste of power masking flavours of the chocolate. Took ages to source quality chocolates gluten free but don't think I will buy again”

Helpful Report

Posted 4 years ago

Hello Denise, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however pass your feedback onto our supplier. Again, we are sorry for any disappointment caused. Kind Regards Friars Customer Service

Posted 4 years ago

“To expensive for the amount of chocolate you get also they are not egg shaped. They are half egg shaped.”

Helpful Report

Posted 4 years ago

Hello David, thank you for your review and we are sorry to hear that you were disappointed with the price of the item. We do list the weight, quantity and include an image of the product but perhaps we need to put more in the description to give customers an idea of the product, this will be addressed. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Chocolate arrived safe and sound, but I am a little disappointed at how expensive the products are for the quantity purchased. I will be splitting the items to make gift boxes for Easter, as individually they appear very minimal.”

Helpful Report

Posted 4 years ago

Hello Diane, thank you for your review and we are sorry to hear that you were disappointed with the price of the products your ordered. We do state the weight, quantity and dimensions of the product where possible on the listings to give customers an idea. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Chocolates were absolutely fantastic but the packaging that they came in could be a lot better”

Helpful Report

Posted 4 years ago

Hello Michael, thank you for your review. We do appreciate all feedback and we will pass this on to our production team for a way forward. Kind regards Friars Customer Services

Posted 4 years ago

“Inside of box was cRumby and dull ! Very disapointed !!!”

Helpful Report

Posted 4 years ago

Hello Kenneth, we’re sorry you were disappointed with your order and the condition they arrived. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Chocolate was nice, caramel was a bit bland”

Helpful Report

Posted 4 years ago

“They are a present and not opened yet, but on first impression on the Web site they look good, but my god they very small I would Less then a bit full very disappointed with size for the price I paid 3 stars because not opened yet.”

Helpful Report

Posted 4 years ago

Hello Ray, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“I was hoping for something a little more special with the coffee selection. We will be tasting the Signature Chocolates on Good Friday”

Helpful Report

Posted 4 years ago

“We ordered some of your chocolates for a birthday present, especially picking a pack that would fit through the letter box as the recipient would be out at work during the day. He did not receive them. While part of the problem was that the postman left it with a neighbour and didn't put a card through the door, the problem that comes back to you was that they arrived in an enormous box, about as high as it was wide, so there was no way they could have fitted through the letter box. So it all took some sorting out and, of course, they did not arrive on the birthday. Given we especially picked your company as you would do delivery on a chosen day, that was very disappointing. Apparently the chocolates themselves were very nice.”

Helpful Report

Posted 4 years ago

Hello Rosemary, thank you for your review and we are sorry you were disappointed with the order. We will pass your feedback on to our packing team to ensure that they do use the correct size box according to the product. Again we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Product looks good and arrived on time. It's a present for my son so not tried it yet. Must admit I was a bit surprised the box itself was not sealed - it was partially open when it arrived. I would have thought food should be sealed?”

Helpful Report

Posted 4 years ago

“Delicious chocolate but coffee cream filling so subtle that almost undetectable. Disappointed but still finished them all.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“truffles decidedly average”

Helpful Report

Posted 4 years ago

“Lovely chocolates for a diabetic but very expensive. With postage over £1 per chocolate!”

Helpful Report

Posted 4 years ago

“Paid for next day delivery, ordered on Friday evening, they arrived Wednesday afternoon. Chocs and prosecco were good.”

Helpful Report

Posted 4 years ago

“Purchased lovely gifts for the first time but found it impossible to apply the introductory discount. Went ahead anyway and the recipients loved the products. Filled my basket intending to treat myself and forgot about it. Friars sent a gentle prompt again offering a 10% discount which I tried three times to apply with no luck. Have still ordered but beginning to feel disappointed. Shame.”

Helpful Report

Posted 4 years ago

“Sadly, not the best chocolates I have eaten. Bland and fillings unidentifiable. Will not re-purchase”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“I was disappointed with the taste of the coffee creams. They could have been any flavour - not coffee flavoured at all - just very sweet.”

Helpful Report

Posted 4 years ago

Hello Valerie, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,500 reviews