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Friars.co.uk Reviews

4.8 Rating 16,358 Reviews
96 %
of reviewers recommend Friars.co.uk
4.8
Based on 16,358 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

Write Your review

Anonymous
Anonymous  // 01/01/2019
They are a present and not opened yet, but on first impression on the Web site they look good, but my god they very small I would Less then a bit full very disappointed with size for the price I paid 3 stars because not opened yet.
Helpful Report
Posted 4 years ago
Hello Ray, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 4 years ago
I was hoping for something a little more special with the coffee selection. We will be tasting the Signature Chocolates on Good Friday
Helpful Report
Posted 4 years ago
We ordered some of your chocolates for a birthday present, especially picking a pack that would fit through the letter box as the recipient would be out at work during the day. He did not receive them. While part of the problem was that the postman left it with a neighbour and didn't put a card through the door, the problem that comes back to you was that they arrived in an enormous box, about as high as it was wide, so there was no way they could have fitted through the letter box. So it all took some sorting out and, of course, they did not arrive on the birthday. Given we especially picked your company as you would do delivery on a chosen day, that was very disappointing. Apparently the chocolates themselves were very nice.
Helpful Report
Posted 4 years ago
Hello Rosemary, thank you for your review and we are sorry you were disappointed with the order. We will pass your feedback on to our packing team to ensure that they do use the correct size box according to the product. Again we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
Product looks good and arrived on time. It's a present for my son so not tried it yet. Must admit I was a bit surprised the box itself was not sealed - it was partially open when it arrived. I would have thought food should be sealed?
Helpful Report
Posted 4 years ago
Delicious chocolate but coffee cream filling so subtle that almost undetectable. Disappointed but still finished them all.
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
truffles decidedly average
Helpful Report
Posted 4 years ago
Lovely chocolates for a diabetic but very expensive. With postage over £1 per chocolate!
Helpful Report
Posted 4 years ago
Paid for next day delivery, ordered on Friday evening, they arrived Wednesday afternoon. Chocs and prosecco were good.
Helpful Report
Posted 4 years ago
Purchased lovely gifts for the first time but found it impossible to apply the introductory discount. Went ahead anyway and the recipients loved the products. Filled my basket intending to treat myself and forgot about it. Friars sent a gentle prompt again offering a 10% discount which I tried three times to apply with no luck. Have still ordered but beginning to feel disappointed. Shame.
Helpful Report
Posted 4 years ago
Sadly, not the best chocolates I have eaten. Bland and fillings unidentifiable. Will not re-purchase
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
I was disappointed with the taste of the coffee creams. They could have been any flavour - not coffee flavoured at all - just very sweet.
Helpful Report
Posted 4 years ago
Hello Valerie, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Your chocolate selection is vast and very impressive. However I did find your chocolate was very sweet and not really for me
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Friars service and delivery time we're good but I personally did not like the taste of some of the Kokoa range chocolates, which I discovered were made with (plant based) sweeteners - and tasted a bit artificial.
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
The dark chocolate truffles were very nice. Unfortunately the milk chocolate ones had a very ‘chlorinated’ after taste. Very disappointing for the price paid as a Christmas present.
Helpful Report
Posted 4 years ago
Hello David, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however, pass your comments on to our production team. Again, we do apologise for any disappointment caused. Kind Regards Friars Customer Service
Posted 4 years ago
Arrived quickly. Luxurious boxing but despite robust packaging the chocolates arrived in a ‘disheveled’ state. Maybe need to secure box better. Chocolates were seemingly lovely
Helpful Report
Posted 4 years ago
Hello, thank you for your review and we are sorry for the state you received your chocolates. We will pass this on to our packaging team for a way forward. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
Too expensive. Restaurant prices for a bottle of Merlot and chocolates? Far too much. I nearly didn't buy from you and had it been any other time of year, I wouldn't have. I also (as usual) left gifts too late and wouldn't have bought from you if I could have had my first choice of gift from Amazon, which was the same thing (ish), but £20 cheaper. Can't fault the product though and the recipient was very happy.
Helpful Report
Posted 4 years ago
These were presents sent to others so I know nothing about the products. The service to supply was good.
Helpful Report
Posted 4 years ago
Look lovely bought for christmas present and was disappointed with the short shelf life of Feb 2021
Helpful Report
Posted 4 years ago
Hello, thank you for your reply and we do apologise that you were disappointed with the shelf life. We have the standard policy of a 2 month shelf life with the products we pack to ensure that they are kept fresh with it being a perishable item. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
Service was ok, product was excellent, value for money of the small value item was poor, as the postage was so expensive
Helpful Report
Posted 4 years ago
Hello Colin, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. With regards to the delivery charge. We do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for delivery. Thanks again. Kind regards Friars Customer Services
Posted 4 years ago
The chocolates look delicious. I was disappointed with the packaging. When they arrived some of the chocolates had fallen out of place. As this was a gift, I had to take the lid off and put them back into position. For the price I would expect a sturdier box with a ‘wow’ factor and better packaging to keep the chocolates in their places.
Helpful Report
Posted 4 years ago
Hello, we’re sorry for the condition your order arrived. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 4 years ago
Friars.co.uk is rated 4.8 based on 16,358 reviews