Friars.co.uk Reviews

4.8 Rating 14,620 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,620 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Was a bit disappointed as the chocolate fishing rod was broken!!
Helpful Report
Posted 3 years ago
Hello Angie, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact the sales team directly via telephone or email so that we can get this issue resolved for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Hi' Too early , They are part of a 80th birthday present.
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Posted 3 years ago
I cannot rate the quality of your chocolates as they are for my husband's birthday and it's not his birthday yet but the delivery was prompt and the packaging looks nice. Ask me again after the 6th December.
Helpful Report
Posted 3 years ago
Very disappointed with packaging, bought them as potential Xmas presents, however they are plain and cheap looking, certainly I expected much nicer presentation in view of the prices.
Helpful Report
Posted 3 years ago
Hello Allan, thank you for your review and we are sorry to hear that you were disappointed with the products you received from us. We do state the weight and dimensions of the product on the listing as well as an image to give customers an idea of what the product will look like. We will however pass your feedback on to our production team for consideration. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
The chocolates arrived promptly and taste nice but be very clear, these are not Cointreau Liqueur Chocolates. They are another orange liqueur and not as good. As I say, nice but not as advertised.
Helpful Report
Posted 3 years ago
Hello Kevin, thank you for your review. We are sorry you are disappointed with the chocolates you have received from us. The supplier did change the ingredients slightly which they had not made us aware of but have since been updated on our listing. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Arrived like it had been shaken etc in the post :-( marks on the cover and chocolate where the chocolate has been hitting the screen. Not their fault but as they are presents for Christmas not overly happy.
Helpful Report
Posted 3 years ago
Hello Karen, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Lovely chocolates but disappointed with they way they looked after delivery. They were a bit bashed and not perfect quality which I would expect for the money I paid.
Helpful Report
Posted 3 years ago
Hello Shama, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
Bought as a gift, I'm sure that the chocolates will be excellent; however I'm somewhat disappointed with what I'd consider to be inadequate postal packaging. The products were packed very tightly into the box up to the sides and edges, allowing no space for any bubble wrap, etc., for protection from possible transit damage. As the received box showed evidence of crushing and scuffing it would appear that this damage was transferred to the products. The main casualty appears to have been the cappuccino chocolate buttons with quite an amount broken. Thanks anyway.
Helpful Report
Posted 3 years ago
Hello Peter, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
I product was excellent. However the delivery service was disappointing. My order placed on a Monday for NEXT DAY DELIVERY was not received until Thursday.
Helpful Report
Posted 3 years ago
Hello Tony, thank you for your review. We do apologise that your order was not delivered with the Next Working Day delivery and for any disappointment caused. Please could you contact our sales team either via telephone or email so that we can get this issue resolved for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
Not many chocolates for how much I paid. They were for a Xmas present so I can't comment how nice they are
Helpful Report
Posted 3 years ago
Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the size. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
I am only rating you as 3 because there was one item which I really did not like and indeed have thrown away and that was the soft caramel truffles. I didn't like the rough texture and thought the caramel should have been more or stronger. However the lemon cupcake was delicious. The other items I am giving away. I'm sorry not to give you the usual 5.
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the soft caramel truffles you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We are pleased you enjoyed the lemon cupcake chocolates. Kind Regards Friars Customer Service
Posted 3 years ago
I ordered these chocolates online as a gift for a friend. They wee delivered by post and the packaging was nice. However the lid was clear plastic and some of the chocolates were upside down. If they were for myself I would not the presentation but not happy with it as a gift.
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We’re sorry you were disappointed with your order and that some of the chocolates were upside down. This may have occured during transit which we do apologise for and we will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Unfortunately my parcel (a Christmas present to friends) was sent too early, despite a specific request and assurance that it would not be sent immediately. Please cold I suggest that the website is amended so that non-immediate delivery dates can be requested at the time of payment (Bettys of Harrogate do this). I cannot comment on quality of product as the goods were sent direct to the recipients, however, I did think that the choice of gift items was very good.
Helpful Report
Posted 3 years ago
Hello Jayne, thank you for your review. We are sorry that you are disappointed that your order was sent too early following your request for a delayed dispatch. We currently do not have anywhere on our system to put a specific dispatching date and is something we are looking into. Again, we do apologise for any disappointment and inconvenience caused. Kind regards Friars Customer Services
Posted 3 years ago
Chocolates looked and tasted ok, bit underwhelming though
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
Second order where chocolates were broken and the liquor had leaked into the packaging. They were gifts so could not give them in that condition. Other items in the order arrived ok.
Helpful Report
Posted 3 years ago
Hello, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact the sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Expected chocs to be bigger, very expensive, will not be buying again
Helpful Report
Posted 3 years ago
Hello Christine, thank you for your review and we are sorry to hear that you were disappointed with the size and price of the product. We do state the weight and dimensions of the product on the listing to give customers an idea of the size of the product. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Unable to comment as these were bought for Xmas presents and not for personal consumption. However they look fabulous
Helpful Report
Posted 3 years ago
Vegan chocolates were ok, but flavour was a bit lacking
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
The chocolates were too salty I ordered salted caramel ,but they were so salty I couldn't eat most of them ,but my niece liked them as she likes a lot of salt ,but I don't think I will order them again.
Helpful Report
Posted 3 years ago
Hello John, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
Product supplied as described but Friars let down by Royal Mail as next day delivery took 3 days. However Friars gave refund with no problems.
Helpful Report
Posted 3 years ago
Friars.co.uk is rated 4.8 based on 14,620 reviews