Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,495 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the coffee creams, chocolate was nice but filling looked like caramel and had no taste at all. Bought these for my wife and would not purchase again”

Helpful Report

Posted 1 week ago

Hello Colin, Thank you for your feedback. We're sorry to hear that the coffee creams didn’t meet your expectations in terms of flavor. We strive to create delightful treats, and it’s disappointing to know that we missed the mark for you this time. Your comments are important to us and will be taken into consideration as we work to improve our products. We appreciate your input and hope you might give us another chance in the future. Warm regards, Friars Customer Service

Posted 1 week ago

“I've purchased 5 different type of chocolate to impress my relative from abroad as I thought the quality for it will impress myself and my relatives also, but it has disappointed me till maximum”

Helpful Report

Posted 2 weeks ago

Hello Rosina, Thank you for sharing your experience with us. We’re very sorry to hear that the chocolates did not meet your expectations. We understand how important it is to impress your relatives, and it’s disheartening to know we fell short in providing the quality you were looking for. Your feedback is invaluable, and we will take it into consideration as we work on improving our products. We hope you might consider giving us another try in the future. Warm wishes, Friars Customer Service

Posted 1 week ago

“Website poor, it put wrong delivery address & wouldn’t let me change it, id already paid when I checked. Am NOT amused, can’t find your phone num gift for daughter who lives in London. No good to am diabetic . 😡”

Helpful Report

Posted 1 month ago

“The chocolate tastes cheap and it certainly isn't cheap to buy. Wouldn't recommend. Was looking for an alternative to the Thornton cappacino chocolates.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re sorry to hear that the chocolate didn't meet your expectations and that you found it to be lacking in quality. Our aim is to provide products that bring joy, and we regret that it fell short for you this time. Kind regards, Friars Customer Service

Posted 1 month ago

“I have already reviewed this. If i could score 0 i would. I ordered x2 flavours of chocolates. 1 was cherry marzipan which was somewhat accecptable 1 was ginger which was absoloutely disgusting very bitter and indeed after 1 taste threw in the bin.I received for each chocolates x6 at a charge of £6.50 plus my postage of over £3 which i think is disgusting You saw me coming I think you are rip off merchants your ads do not portray the goods and I WILL DEFINATELY WILL NOT ENTERTAIN YOU AGAIN DO NOT SEND ME ANY MORE LITERATURE OR I WILL CONSULT A SOLICITOR TO TAKE LEGAL ACTION”

Helpful Report

Posted 2 months ago

Hi Pamela, Thank you for sharing your thoughts with us. We're truly sorry to hear about your disappointment with the chocolates. With regard to the cost of the order, the product prices, along with the weight and number of chocolates, is clearly displayed on the product page. Sorry again that you were disappointed. Kind Regards, Friars Customer Service.

Posted 2 months ago

“I didn't want to leave a message because it was negative but after too many emails asklng me. I bought the small Easter eggs, the praline ones with the dusting on top which I am sorry to say were disgusting, I binned them, they tasted horrible, really weird perfume taste and the dusting didn't melt with the chocolate. I also bought the white cookie ones, these were just ok, nothing especially nice about the chocolate, not like white chocolate usually is. Again remained quite hard in the mouth. Wouldn't buy again. For the expensive price I was surprised they came in just clear plastic mould and cellophane wrapper for giving as a present which is what I had intended to do, but couldn't. A very expensive Easter when I then had to go to the shops to buy more, which tasted 100% better than these.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear you didn't enjoy our Easter eggs. Taste can be quite subjective, and we regret that our products didn't meet your expectations. We appreciate your comments about the packaging as well; we'll certainly take this on board as we continually strive to improve. Thank you again for your valuable input. Kind Regards, Friars Customer Service.

Posted 4 months ago

“I have still not received my order. Royal mail say they have delivered but have not. Just took a picture of the outside of my building, which didn’t even show the package in it. Very dissapointing.”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you've not received your order and understand how frustrating this must be. We have checked the tracking and can see that the door of the building is open on the image. Perhaps someone else accepted the delivery on your behalf? If you would be kind enough to check, and if you cannot locate the parcel, please reach out to us directly. Kind Regards, Friars Customer Service.

Posted 4 months ago

“May I repeat that all your dark chocolates are excellent. However, it is a shame that the box of dark cherry liquers was poorly packaged and as we now know great many more than 2 were cracked spilling the liquer all over the box.”

Helpful Report

Posted 5 months ago

Hi Milan, Thank you for your review. Sorry to hear the chocolate cherry liqueurs arrived damaged, please contact us on sales@friars.co.uk regarding this issue. Kind Regards, Friars Customer Service.

Posted 5 months ago

“Next day delivery service apparently!!!! A bag with 6 chocolates - yes you read right 6 chocolates took almost 5 days to arrive……Very disappointing! The guts of £12.50 in total. The chocolates certainly didn’t come to the weight advertised.”

Helpful Report

Posted 7 months ago

Hi Jennifer, Thank you for your review, and we're sorry you were disappointed with the product you received. The number of chocolates in the pack is stated on the product listing, with regard to the weight, this is an estimated average quantity, meaning the actual weight of the product may vary slightly within a permitted tolerance range. We will however ask the packing team to double-check the average weight to ensure it is not falling under the stated weight. We have checked your order, and unfortunately you ordered with our standard delivery service, which can take up to 5 days to be delivered. Kind Regards, Friars Customer Service

Posted 7 months ago

“I have had these chocolates before and they have been fine, this time not good at all. I emailed frairs and my email back was people have different tastes, well this is obviously so I was not happy and very disappointed with there response. Will not buy again the company don't seem to care about there valued customers 😒”

Helpful Report

Posted 8 months ago

“Not very good. All taste much the same. Box nice though. Now will you stop pestering.”

Helpful Report

Posted 8 months ago

“I went on this site as they advertised vegan chocolates but after paying £50 for a box that had come up in my search for vegan, when they arrived they were ordinary made with milk chocolates. Their response was for me to return them at my expense. Not impressed at all.”

Helpful Report

Posted 8 months ago

“Never received my order but was charged for them. Awful”

Helpful Report

Posted 9 months ago

Hello, Thank you for our review, I have checked your order, Royal Mail tried to deliver your order 3 times with no answer then they kept it at your local sorting office for 2 weeks, but it wasn't collected. It now has been returned to us, and a refund has been processed. Kind Regards Friars Customer Service

Posted 8 months ago

“Much too sweet the sweetness spoiled the taste of the marzipan”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 8 months ago

“Excellent chocolate”

Helpful Report

Posted 9 months ago

“I were very disapointed when these chocolates arrived yes they were nice but with p and p they cost me nearly ten pounds for ten chocolates will not be buying again”

Helpful Report

Posted 9 months ago

Thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the product. With regards to the delivery charge we do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 8 months ago

“Do not recommend, a real lack of rum and some of the chocolates had clearly been sitting on a shelf for far too long as their inners were dry and encrusted. Spend your money at Hotel Chocolat, a far superior product.”

Helpful Report

Posted 9 months ago

Posted 8 months ago

“Very disappointed with the taste and the matter of the rum and raisin barrels were all had the outer chocolate chipped off!”

Helpful Report

Posted 9 months ago

“They are a gift for Christmas Unopened and untouched Stop asking for feedback 😡😡😡”

Helpful Report

Posted 9 months ago

“Not happy, bought frairs tree chocolates, they sent a different make, I complained, I sent the chocolates back and haven't heard back since 😕”

Helpful Report

Posted 9 months ago

Friars.co.uk is rated 4.8 based on 16,495 reviews