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Friars.co.uk Reviews

4.8 Rating 16,484 Reviews
95 %
of reviewers recommend Friars.co.uk
Read Friars.co.uk Reviews

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

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Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Anonymous
Anonymous  // 01/01/2019
Very disappointed with the coffee creams, chocolate was nice but filling looked like caramel and had no taste at all. Bought these for my wife and would not purchase again
Helpful Report
Posted 5 days ago
Hello Colin, Thank you for your feedback. We're sorry to hear that the coffee creams didn’t meet your expectations in terms of flavor. We strive to create delightful treats, and it’s disappointing to know that we missed the mark for you this time. Your comments are important to us and will be taken into consideration as we work to improve our products. We appreciate your input and hope you might give us another chance in the future. Warm regards, Friars Customer Service
Posted 5 days ago
I've purchased 5 different type of chocolate to impress my relative from abroad as I thought the quality for it will impress myself and my relatives also, but it has disappointed me till maximum
Helpful Report
Posted 1 week ago
Hello Rosina, Thank you for sharing your experience with us. We’re very sorry to hear that the chocolates did not meet your expectations. We understand how important it is to impress your relatives, and it’s disheartening to know we fell short in providing the quality you were looking for. Your feedback is invaluable, and we will take it into consideration as we work on improving our products. We hope you might consider giving us another try in the future. Warm wishes, Friars Customer Service
Posted 5 days ago
Website poor, it put wrong delivery address & wouldn’t let me change it, id already paid when I checked. Am NOT amused, can’t find your phone num gift for daughter who lives in London. No good to am diabetic . 😡
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Posted 3 weeks ago
The chocolate tastes cheap and it certainly isn't cheap to buy. Wouldn't recommend. Was looking for an alternative to the Thornton cappacino chocolates.
Helpful Report
Posted 2 months ago
Hello, Thank you for your feedback. We’re sorry to hear that the chocolate didn't meet your expectations and that you found it to be lacking in quality. Our aim is to provide products that bring joy, and we regret that it fell short for you this time. Kind regards, Friars Customer Service
Posted 1 month ago
I have already reviewed this. If i could score 0 i would. I ordered x2 flavours of chocolates. 1 was cherry marzipan which was somewhat accecptable 1 was ginger which was absoloutely disgusting very bitter and indeed after 1 taste threw in the bin.I received for each chocolates x6 at a charge of £6.50 plus my postage of over £3 which i think is disgusting You saw me coming I think you are rip off merchants your ads do not portray the goods and I WILL DEFINATELY WILL NOT ENTERTAIN YOU AGAIN DO NOT SEND ME ANY MORE LITERATURE OR I WILL CONSULT A SOLICITOR TO TAKE LEGAL ACTION
Helpful Report
Posted 2 months ago
Hi Pamela, Thank you for sharing your thoughts with us. We're truly sorry to hear about your disappointment with the chocolates. With regard to the cost of the order, the product prices, along with the weight and number of chocolates, is clearly displayed on the product page. Sorry again that you were disappointed. Kind Regards, Friars Customer Service.
Posted 2 months ago
I didn't want to leave a message because it was negative but after too many emails asklng me. I bought the small Easter eggs, the praline ones with the dusting on top which I am sorry to say were disgusting, I binned them, they tasted horrible, really weird perfume taste and the dusting didn't melt with the chocolate. I also bought the white cookie ones, these were just ok, nothing especially nice about the chocolate, not like white chocolate usually is. Again remained quite hard in the mouth. Wouldn't buy again. For the expensive price I was surprised they came in just clear plastic mould and cellophane wrapper for giving as a present which is what I had intended to do, but couldn't. A very expensive Easter when I then had to go to the shops to buy more, which tasted 100% better than these.
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear you didn't enjoy our Easter eggs. Taste can be quite subjective, and we regret that our products didn't meet your expectations. We appreciate your comments about the packaging as well; we'll certainly take this on board as we continually strive to improve. Thank you again for your valuable input. Kind Regards, Friars Customer Service.
Posted 4 months ago
I have still not received my order. Royal mail say they have delivered but have not. Just took a picture of the outside of my building, which didn’t even show the package in it. Very dissapointing.
Helpful Report
Posted 4 months ago
Hi Andrew, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you've not received your order and understand how frustrating this must be. We have checked the tracking and can see that the door of the building is open on the image. Perhaps someone else accepted the delivery on your behalf? If you would be kind enough to check, and if you cannot locate the parcel, please reach out to us directly. Kind Regards, Friars Customer Service.
Posted 4 months ago
May I repeat that all your dark chocolates are excellent. However, it is a shame that the box of dark cherry liquers was poorly packaged and as we now know great many more than 2 were cracked spilling the liquer all over the box.
Helpful Report
Posted 5 months ago
Hi Milan, Thank you for your review. Sorry to hear the chocolate cherry liqueurs arrived damaged, please contact us on sales@friars.co.uk regarding this issue. Kind Regards, Friars Customer Service.
Posted 5 months ago
Next day delivery service apparently!!!! A bag with 6 chocolates - yes you read right 6 chocolates took almost 5 days to arrive……Very disappointing! The guts of £12.50 in total. The chocolates certainly didn’t come to the weight advertised.
Helpful Report
Posted 7 months ago
Hi Jennifer, Thank you for your review, and we're sorry you were disappointed with the product you received. The number of chocolates in the pack is stated on the product listing, with regard to the weight, this is an estimated average quantity, meaning the actual weight of the product may vary slightly within a permitted tolerance range. We will however ask the packing team to double-check the average weight to ensure it is not falling under the stated weight. We have checked your order, and unfortunately you ordered with our standard delivery service, which can take up to 5 days to be delivered. Kind Regards, Friars Customer Service
Posted 7 months ago
I have had these chocolates before and they have been fine, this time not good at all. I emailed frairs and my email back was people have different tastes, well this is obviously so I was not happy and very disappointed with there response. Will not buy again the company don't seem to care about there valued customers 😒
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Posted 7 months ago
Not very good. All taste much the same. Box nice though. Now will you stop pestering.
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Posted 8 months ago
I went on this site as they advertised vegan chocolates but after paying £50 for a box that had come up in my search for vegan, when they arrived they were ordinary made with milk chocolates. Their response was for me to return them at my expense. Not impressed at all.
Helpful Report
Posted 8 months ago
Never received my order but was charged for them. Awful
Helpful Report
Posted 8 months ago
Hello, Thank you for our review, I have checked your order, Royal Mail tried to deliver your order 3 times with no answer then they kept it at your local sorting office for 2 weeks, but it wasn't collected. It now has been returned to us, and a refund has been processed. Kind Regards Friars Customer Service
Posted 8 months ago
Much too sweet the sweetness spoiled the taste of the marzipan
Helpful Report
Posted 8 months ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 8 months ago
Excellent chocolate
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Posted 8 months ago
I were very disapointed when these chocolates arrived yes they were nice but with p and p they cost me nearly ten pounds for ten chocolates will not be buying again
Helpful Report
Posted 8 months ago
Thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the product. With regards to the delivery charge we do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 8 months ago
Do not recommend, a real lack of rum and some of the chocolates had clearly been sitting on a shelf for far too long as their inners were dry and encrusted. Spend your money at Hotel Chocolat, a far superior product.
Helpful Report
Posted 9 months ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 8 months ago
Very disappointed with the taste and the matter of the rum and raisin barrels were all had the outer chocolate chipped off!
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Posted 9 months ago
They are a gift for Christmas Unopened and untouched Stop asking for feedback 😡😡😡
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Posted 9 months ago
Not happy, bought frairs tree chocolates, they sent a different make, I complained, I sent the chocolates back and haven't heard back since 😕
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Posted 9 months ago
Friars.co.uk is rated 4.8 based on 16,484 reviews