Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,363 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolate tastes cheap and it certainly isn't cheap to buy. Wouldn't recommend. Was looking for an alternative to the Thornton cappacino chocolates.”

Helpful Report

Posted 1 week ago

“I have already reviewed this. If i could score 0 i would. I ordered x2 flavours of chocolates. 1 was cherry marzipan which was somewhat accecptable 1 was ginger which was absoloutely disgusting very bitter and indeed after 1 taste threw in the bin.I received for each chocolates x6 at a charge of £6.50 plus my postage of over £3 which i think is disgusting You saw me coming I think you are rip off merchants your ads do not portray the goods and I WILL DEFINATELY WILL NOT ENTERTAIN YOU AGAIN DO NOT SEND ME ANY MORE LITERATURE OR I WILL CONSULT A SOLICITOR TO TAKE LEGAL ACTION”

Helpful Report

Posted 2 weeks ago

Hi Pamela, Thank you for sharing your thoughts with us. We're truly sorry to hear about your disappointment with the chocolates. With regard to the cost of the order, the product prices, along with the weight and number of chocolates, is clearly displayed on the product page. Sorry again that you were disappointed. Kind Regards, Friars Customer Service.

Posted 2 weeks ago

“I didn't want to leave a message because it was negative but after too many emails asklng me. I bought the small Easter eggs, the praline ones with the dusting on top which I am sorry to say were disgusting, I binned them, they tasted horrible, really weird perfume taste and the dusting didn't melt with the chocolate. I also bought the white cookie ones, these were just ok, nothing especially nice about the chocolate, not like white chocolate usually is. Again remained quite hard in the mouth. Wouldn't buy again. For the expensive price I was surprised they came in just clear plastic mould and cellophane wrapper for giving as a present which is what I had intended to do, but couldn't. A very expensive Easter when I then had to go to the shops to buy more, which tasted 100% better than these.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear you didn't enjoy our Easter eggs. Taste can be quite subjective, and we regret that our products didn't meet your expectations. We appreciate your comments about the packaging as well; we'll certainly take this on board as we continually strive to improve. Thank you again for your valuable input. Kind Regards, Friars Customer Service.

Posted 1 month ago

“I have still not received my order. Royal mail say they have delivered but have not. Just took a picture of the outside of my building, which didn’t even show the package in it. Very dissapointing.”

Helpful Report

Posted 2 months ago

Hi Andrew, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you've not received your order and understand how frustrating this must be. We have checked the tracking and can see that the door of the building is open on the image. Perhaps someone else accepted the delivery on your behalf? If you would be kind enough to check, and if you cannot locate the parcel, please reach out to us directly. Kind Regards, Friars Customer Service.

Posted 1 month ago

“May I repeat that all your dark chocolates are excellent. However, it is a shame that the box of dark cherry liquers was poorly packaged and as we now know great many more than 2 were cracked spilling the liquer all over the box.”

Helpful Report

Posted 3 months ago

Hi Milan, Thank you for your review. Sorry to hear the chocolate cherry liqueurs arrived damaged, please contact us on sales@friars.co.uk regarding this issue. Kind Regards, Friars Customer Service.

Posted 3 months ago

“Next day delivery service apparently!!!! A bag with 6 chocolates - yes you read right 6 chocolates took almost 5 days to arrive……Very disappointing! The guts of £12.50 in total. The chocolates certainly didn’t come to the weight advertised.”

Helpful Report

Posted 5 months ago

Hi Jennifer, Thank you for your review, and we're sorry you were disappointed with the product you received. The number of chocolates in the pack is stated on the product listing, with regard to the weight, this is an estimated average quantity, meaning the actual weight of the product may vary slightly within a permitted tolerance range. We will however ask the packing team to double-check the average weight to ensure it is not falling under the stated weight. We have checked your order, and unfortunately you ordered with our standard delivery service, which can take up to 5 days to be delivered. Kind Regards, Friars Customer Service

Posted 5 months ago

“I have had these chocolates before and they have been fine, this time not good at all. I emailed frairs and my email back was people have different tastes, well this is obviously so I was not happy and very disappointed with there response. Will not buy again the company don't seem to care about there valued customers 😒”

Helpful Report

Posted 5 months ago

“Not very good. All taste much the same. Box nice though. Now will you stop pestering.”

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Posted 5 months ago

“I went on this site as they advertised vegan chocolates but after paying £50 for a box that had come up in my search for vegan, when they arrived they were ordinary made with milk chocolates. Their response was for me to return them at my expense. Not impressed at all.”

Helpful Report

Posted 6 months ago

“Never received my order but was charged for them. Awful”

Helpful Report

Posted 6 months ago

Hello, Thank you for our review, I have checked your order, Royal Mail tried to deliver your order 3 times with no answer then they kept it at your local sorting office for 2 weeks, but it wasn't collected. It now has been returned to us, and a refund has been processed. Kind Regards Friars Customer Service

Posted 6 months ago

“Much too sweet the sweetness spoiled the taste of the marzipan”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 6 months ago

“Excellent chocolate”

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Posted 6 months ago

“I were very disapointed when these chocolates arrived yes they were nice but with p and p they cost me nearly ten pounds for ten chocolates will not be buying again”

Helpful Report

Posted 6 months ago

Thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the product. With regards to the delivery charge we do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 6 months ago

“Do not recommend, a real lack of rum and some of the chocolates had clearly been sitting on a shelf for far too long as their inners were dry and encrusted. Spend your money at Hotel Chocolat, a far superior product.”

Helpful Report

Posted 6 months ago

“Very disappointed with the taste and the matter of the rum and raisin barrels were all had the outer chocolate chipped off!”

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Posted 7 months ago

“They are a gift for Christmas Unopened and untouched Stop asking for feedback 😡😡😡”

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Posted 7 months ago

“Not happy, bought frairs tree chocolates, they sent a different make, I complained, I sent the chocolates back and haven't heard back since 😕”

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Posted 7 months ago

“Our family all tried the new cherry sour and didn’t find that they tasted anything like cherry at all. We won’t be buying anymore”

Helpful Report

Posted 7 months ago

“I keep telling you, we sent it back. Don't ask again please.”

Helpful Report

Posted 8 months ago

“Sent as a gift for my daughter. The OPostOffice dellivered them but put them in direct heat 30 degrees so completely melted. Shame as these chocolates are beautiful.”

Helpful Report

Posted 11 months ago

We’re sorry you were disappointed with your order and your chocolates were melted. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 10 months ago

Friars.co.uk is rated 4.8 based on 16,363 reviews