4.80 Rating 5,763 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
Read Reviews


It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packaging, among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Write Your review

Tell us how made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Anonymous  // 01/01/2019
Prompt, efficient dispatch of excellent products ~ very glad to have discovered them.
Posted 42 minutes ago
Amazing! Absolutely amazing. Can’t wait to buy more. Will be getting these chocolates for everyone at Christmas time
Posted 5 hours ago
Bought this for a friend who is diabetic they were very pleased with it and enjoyed it.
Posted 5 hours ago
5 stars, there is not much else to say other than that Friars chocolate, Customer service, Product range and attention to detail right down to packaging is absolutely fantastic. A great selection of old favourites has me back time after time, thank you so much for your continued hard work to provide us with a luxurious treat in these crazy times. Thank you!
A North
Posted 22 hours ago
Looks great but thought it would be same size as original.
Have bought for Xmas gifts so no idea of taste. May be you should consider a taster treat inside.
Posted 23 hours ago
Lovely chocolates and choice of alcohol is 😋 yummy
Posted 23 hours ago
Bought for my brother-in-law’s birthday who loves coconut ice, he is over the moon as he feels Friars Coconut Ice is the best.
Posted 1 day ago
Excellent service. Pleased with all items received. Great communication about use by dates. Definitely recommend.
Posted 1 day ago
Ordered botter Prosecco came well packaged & on time, brilliant commutation,
Posted 1 day ago
Absolutely first class service. The person I spoke to was charming, polite and very helpful. My purchase went through very quickly and I received the chocolates I had ordered in record time. The chocolates are delicious and I will order again in the near future.
Heidi Burgess
Posted 1 day ago
Sent a box of vegan chocolates to a dear friend who said they were the nicest she had tasted
Posted 1 day ago
Lovely chocolate’s
Perfect condition
Delivered on time
Posted 1 day ago
Milk chocolate covered caramels. Absolutely delicious. Will buy again and again.
Posted 1 day ago
Fab service thank you :-)
Posted 1 day ago
This is the first time we've tried Friars dark chocolate gingers - and they are wonderful! At first bite we didn't think they were very "gingery", but the taste creeps up on you, and is quite strong by the time you finish eating one. We will certainly be buying more.
Posted 1 day ago
The buttered Brazil's arrived all stuck together.
Posted 1 day ago
Sent my niece and nephew Belgian game controller and they loved them very pleased Indeed
Posted 1 day ago
Yummy chocolates. As someone who is lactose intolerant it is wonderful to have such a variety to choose from
Posted 1 day ago
Lovely choice good service
Posted 2 days ago
Coffee creams were for a friend. Arrived very quickly and they are his favourites of all the coffee creams out there.
Posted 2 days ago is rated 4.80 based on 5,763 reviews