Friars.co.uk Reviews

4.79 Rating 2,591 Reviews
95% of reviewers recommend Friars.co.uk

About Friars.co.uk: Friars is a family business specialising in luxury chocolate and unique gifts. Since 1927 the business has evolved from a gift shop/cafe to a specialist chocolate and gift store.

Our online business was launched in 2010 and more recently we have opened a second ‘Ye Olde Friars’ high street store in Ambleside to support our flagship store in Keswick.

Our gifts are designed in house so you will not find them anywhere else. We want to make it easy for you to be original, so you can give gifts that taste and look amazing and will be remembered.

We love new products (perhaps because we get bored easily!), so every Valentines, Easter, Summer, Halloween and Christmas we launch a new range. It certainly keeps us entertained and hopefully our customers interested.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
99%
on-time delivery
96%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
"Pricing - very competitive Delivery - could hardly be better Satisfaction - high. I'll be back."
Helpful Report
Posted 5 hours ago
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"My forest ever purchases and had excellent service from Friars. I phoned to make an enquiry and the customer service just could not have been better. Purchases arrivedcsafe n soun within a couple days and were really well packed. On opening was delighted with everything and look forward to hearing what the recipients say when they have opened / easten their gifts. Phoned to thank company and again lovely customer service. First class service from start to finish. Would highly recommend this company."
Helpful Report
Posted 7 hours ago
"I ordered xbox chocolate controllers as party favours for my child's gaming party. I can't wait to give them out at the party shortly! They were really nicely packaged and a good size. Delivery was extremely speedy by Friars and the chocolate was really well wrapped up so everything was in tact. I wouldn't hesitate to use them again."
Helpful Report
Posted 8 hours ago
"Customer services is excellent and delivery is very quick"
Helpful Report
Posted 1 day ago
"Very happy with service I received. Items were well packaged and delivered promptly. I would definitely use again and highly recommend Friars to everyone."
Helpful Report
Posted 1 day ago
"I really wanted a dark chocolate coffee collection as the one that I have received was overly sweet and and size of the chocolate are way too big for one portion. The white chocolate in addition with the sickly sweet, thick coffee fillings brings it over the top and burns my throat. The only chocolate I enjoyed was the dark chocolate with coffee mousse inside as it's the perfect balance of sweet and bitter. I would definitely bag of only that chocolate."
Helpful Report
Posted 1 day ago
Hello,
I'm sorry that the chocolates in our coffee collection weren't to your taste. This is one of our most popular chocolate boxes and the majority of our customers enjoy the variety of chocolates included in this selection. Your feedback will, however, be passed on to the design team.
Kind Regards
Friars Customer Service
Posted 1 day ago
"Chocolates arrived on time and in good condition, My wife loves these chocolates."
Helpful Report
Posted 4 days ago
"Chocolates arrived well packaged and in good time. Can’t comment on quality or taste since they were a gift."
Helpful Report
Posted 4 days ago
"A very speedy, friendly and excellent service. Would not hesitate to recommend and I will certainly be an on going customer. Thank you for the lovely chocolates."
Helpful Report
Posted 5 days ago
"I bought some chocolates from Friars for a present. I obviously haven't tried one, as the recipient might possibly notice (!) but they look lovely and delivery was bang on time. :)"
Helpful Report
Posted 5 days ago
"Friars is a wonderful shop in Keswick, almost magical. Sadly, I haven't managed to get to Keswick for many years but am so delighted to have discovered that I can buy from Friars on-line. I made a purchase recently and was impressed by how quickly my order came. Thankfully, technology has enabled this. Thank you Friars"
Helpful Report
Posted 6 days ago
"My mum told me about Friars, and I've placed several orders since then. Great chocolates and unusual sweets. The quality is always superb, delivery is very fast, and customer service is great. It's good to support an independent store. Would highly recommend."
Helpful Report
Posted 1 week ago
"The service was perfect as were the cakes"
Helpful Report
Posted 1 week ago
"Quick service and lovely product"
Helpful Report
Posted 1 week ago
"Quick service!"
Helpful Report
Posted 1 week ago
"First time I have ordered anything from them, I found them to be FAULTLESS .... exceeded my expectations. Without doubt I will be a frequent customer."
Helpful Report
Posted 1 week ago
"Chocolates are probably the best we’ve tasted although the soft caramel milk chocs were not favoured by youngest daughter. We all loved the liquor ones of course! Service fantastic and delivery efficient"
Helpful Report
Posted 1 week ago
"Great product shame about the high postage cost"
Helpful Report
Posted 1 week ago
"A very nice friendly company with excellent service!"
Helpful Report
Posted 1 week ago
"Chocolate was lovely. Delivery prompt!"
Helpful Report
Posted 1 week ago
Friars.co.uk is rated 4.79 based on 2,591 reviews

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