Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,500 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your chocolate selection is vast and very impressive. However I did find your chocolate was very sweet and not really for me”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Friars service and delivery time we're good but I personally did not like the taste of some of the Kokoa range chocolates, which I discovered were made with (plant based) sweeteners - and tasted a bit artificial.”

Helpful Report

Posted 4 years ago

“The dark chocolate truffles were very nice. Unfortunately the milk chocolate ones had a very ‘chlorinated’ after taste. Very disappointing for the price paid as a Christmas present.”

Helpful Report

Posted 4 years ago

Hello David, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however, pass your comments on to our production team. Again, we do apologise for any disappointment caused. Kind Regards Friars Customer Service

Posted 4 years ago

“Arrived quickly. Luxurious boxing but despite robust packaging the chocolates arrived in a ‘disheveled’ state. Maybe need to secure box better. Chocolates were seemingly lovely”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry for the state you received your chocolates. We will pass this on to our packaging team for a way forward. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Too expensive. Restaurant prices for a bottle of Merlot and chocolates? Far too much. I nearly didn't buy from you and had it been any other time of year, I wouldn't have. I also (as usual) left gifts too late and wouldn't have bought from you if I could have had my first choice of gift from Amazon, which was the same thing (ish), but £20 cheaper. Can't fault the product though and the recipient was very happy.”

Helpful Report

Posted 4 years ago

“These were presents sent to others so I know nothing about the products. The service to supply was good.”

Helpful Report

Posted 4 years ago

“Look lovely bought for christmas present and was disappointed with the short shelf life of Feb 2021”

Helpful Report

Posted 4 years ago

Hello, thank you for your reply and we do apologise that you were disappointed with the shelf life. We have the standard policy of a 2 month shelf life with the products we pack to ensure that they are kept fresh with it being a perishable item. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Service was ok, product was excellent, value for money of the small value item was poor, as the postage was so expensive”

Helpful Report

Posted 4 years ago

Hello Colin, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. With regards to the delivery charge. We do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for delivery. Thanks again. Kind regards Friars Customer Services

Posted 4 years ago

“The chocolates look delicious. I was disappointed with the packaging. When they arrived some of the chocolates had fallen out of place. As this was a gift, I had to take the lid off and put them back into position. For the price I would expect a sturdier box with a ‘wow’ factor and better packaging to keep the chocolates in their places.”

Helpful Report

Posted 4 years ago

Hello, we’re sorry for the condition your order arrived. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Disappointed at the size of the items for the cost appreciate that hand made but do not feel value for money”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Haven’t eaten the chocolates yet. The Royal Mail delivery was slow and the parcel left on the doorstep without knowing it was there.”

Helpful Report

Posted 4 years ago

“A fair bit smaller than I thought it would be”

Helpful Report

Posted 4 years ago

Hello Maureen, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“I bought the chocolate piece set as a gift,so was disappointed when some of the pieces were chipped in multiple places,also the print on my personalised card was very small and difficult to read.”

Helpful Report

Posted 4 years ago

Hello Frank, we’re sorry you were disappointed with your order and that it was received damaged. If you could please contact the sales team directly via telephone or email we can resolve this issue for you. We will also pass on your feedback with regards to the size of the font on the gift message. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Thought the bars of chocolate would be bigger”

Helpful Report

Posted 4 years ago

Hello Rossana, Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“seems to have been despatched promptly but it's not yet arrived”

Helpful Report

Posted 4 years ago

Hello Sandra, we are sorry that you have not received your order yet. If you could please contact our sales team directly either by email or phone so that they can get this issue resolved for you. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“I was disappointed this year as you no longer have the small marzipan bars available. My son who has disabilities looks forward to them in his Xmas stocking MERRY XMAS”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you are disappointed but unfortunately we are streamlining the selection of products that we have available on our website. We do have a couple of other small marzipan bars available but perhaps these were not what you were looking for. We again apologise for any disappointment this may cause. Kind regards Friars Customer Services

Posted 4 years ago

“Look good in the little package but was surprised that they just came in a cardboard box with a bit of tissue rather than gift wrapped and that the film they are covered in does not appear to be bio-film.”

Helpful Report

Posted 4 years ago

“Very very small packets for what you pay, not impressed.”

Helpful Report

Posted 4 years ago

“I was a little disappointed that the box arrived slightly fog warred snd I had though I was buying a jar. Perhaps the Jarvis in the box but as it is a present I have not opened it.”

Helpful Report

Posted 4 years ago

“Very small for the price”

Helpful Report

Posted 4 years ago

Hello Lorna, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,500 reviews