Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,359 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolates arrived promptly and taste nice but be very clear, these are not Cointreau Liqueur Chocolates. They are another orange liqueur and not as good. As I say, nice but not as advertised.”

Helpful Report

Posted 4 years ago

Hello Kevin, thank you for your review. We are sorry you are disappointed with the chocolates you have received from us. The supplier did change the ingredients slightly which they had not made us aware of but have since been updated on our listing. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Arrived like it had been shaken etc in the post :-( marks on the cover and chocolate where the chocolate has been hitting the screen. Not their fault but as they are presents for Christmas not overly happy.”

Helpful Report

Posted 4 years ago

Hello Karen, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Lovely chocolates but disappointed with they way they looked after delivery. They were a bit bashed and not perfect quality which I would expect for the money I paid.”

Helpful Report

Posted 4 years ago

Hello Shama, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Bought as a gift, I'm sure that the chocolates will be excellent; however I'm somewhat disappointed with what I'd consider to be inadequate postal packaging. The products were packed very tightly into the box up to the sides and edges, allowing no space for any bubble wrap, etc., for protection from possible transit damage. As the received box showed evidence of crushing and scuffing it would appear that this damage was transferred to the products. The main casualty appears to have been the cappuccino chocolate buttons with quite an amount broken. Thanks anyway.”

Helpful Report

Posted 4 years ago

Hello Peter, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“I product was excellent. However the delivery service was disappointing. My order placed on a Monday for NEXT DAY DELIVERY was not received until Thursday.”

Helpful Report

Posted 4 years ago

Hello Tony, thank you for your review. We do apologise that your order was not delivered with the Next Working Day delivery and for any disappointment caused. Please could you contact our sales team either via telephone or email so that we can get this issue resolved for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Not many chocolates for how much I paid. They were for a Xmas present so I can't comment how nice they are”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the size. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“I am only rating you as 3 because there was one item which I really did not like and indeed have thrown away and that was the soft caramel truffles. I didn't like the rough texture and thought the caramel should have been more or stronger. However the lemon cupcake was delicious. The other items I am giving away. I'm sorry not to give you the usual 5.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the soft caramel truffles you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We are pleased you enjoyed the lemon cupcake chocolates. Kind Regards Friars Customer Service

Posted 4 years ago

“I ordered these chocolates online as a gift for a friend. They wee delivered by post and the packaging was nice. However the lid was clear plastic and some of the chocolates were upside down. If they were for myself I would not the presentation but not happy with it as a gift.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We’re sorry you were disappointed with your order and that some of the chocolates were upside down. This may have occured during transit which we do apologise for and we will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Unfortunately my parcel (a Christmas present to friends) was sent too early, despite a specific request and assurance that it would not be sent immediately. Please cold I suggest that the website is amended so that non-immediate delivery dates can be requested at the time of payment (Bettys of Harrogate do this). I cannot comment on quality of product as the goods were sent direct to the recipients, however, I did think that the choice of gift items was very good.”

Helpful Report

Posted 4 years ago

Hello Jayne, thank you for your review. We are sorry that you are disappointed that your order was sent too early following your request for a delayed dispatch. We currently do not have anywhere on our system to put a specific dispatching date and is something we are looking into. Again, we do apologise for any disappointment and inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“Chocolates looked and tasted ok, bit underwhelming though”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Second order where chocolates were broken and the liquor had leaked into the packaging. They were gifts so could not give them in that condition. Other items in the order arrived ok.”

Helpful Report

Posted 4 years ago

Hello, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact the sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Expected chocs to be bigger, very expensive, will not be buying again”

Helpful Report

Posted 4 years ago

Hello Christine, thank you for your review and we are sorry to hear that you were disappointed with the size and price of the product. We do state the weight and dimensions of the product on the listing to give customers an idea of the size of the product. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Unable to comment as these were bought for Xmas presents and not for personal consumption. However they look fabulous”

Helpful Report

Posted 4 years ago

“Vegan chocolates were ok, but flavour was a bit lacking”

Helpful Report

Posted 4 years ago

“The chocolates were too salty I ordered salted caramel ,but they were so salty I couldn't eat most of them ,but my niece liked them as she likes a lot of salt ,but I don't think I will order them again.”

Helpful Report

Posted 4 years ago

Hello John, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Product supplied as described but Friars let down by Royal Mail as next day delivery took 3 days. However Friars gave refund with no problems.”

Helpful Report

Posted 4 years ago

“I have awarded 3 stars just because the chocolate purchased is for gifts so I haven't tasted it. Spolit for choice, really fast delivery and really good packaging I.e. choc gingerbread man well protected from breakages and incidentally a good size.”

Helpful Report

Posted 4 years ago

“Recieved my Choclate cherries in 7 days (delayed 2 days) and found 2 sweets did not have liqeur in them. Apart from that they were delicious”

Helpful Report

Posted 4 years ago

Hello Mike, thank you for your review. We do apologise for the delay in you receiving your order. We have checked your order which was dispatched on the 6th October 2020 and have also checked the Royal Mail tracking information which says the item was delivered on the 10th October 2020. We do advise with standard delivery to allow atleast 3 - 5 working days for delivery. We do also apologise about the 2 cherry liqueur chocolates that did not have any liqueur in them. If you would like to contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Box of chocolates were alot smaller than I expected for the money.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Very nicely packed chocolate. Looks pretty but taste didnt match up unfortunately. Gave friars a try. But il stick to other well known brands.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,359 reviews