Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,508 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely products and great prices. Maybe packaging could be a little better? My chocolate has been knocked against the plastic case and has quite a few marks on it. Would still buy again though with this company x”

Helpful Report

Posted 4 years ago

Hello Natasha, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“I received the wrong Turkish delights.”

Helpful Report

Posted 4 years ago

Hello Bethany, thank you for your review. We do apologise that you received the wrong Turkish Delights. Please could we ask that you contact our sales team either via telephone or email so that we can get the issue resolved for you. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“I have made several purchases from Friars and have always been satisfied. However, this time not so - I ordered the chocs on Sat 28th Nov and paid for next day delivery, they were not delivered until Weds 2nd Dec. Notwithstanding that 28th was a Saturday, Wednesday was a long time for delivery.”

Helpful Report

Posted 4 years ago

Hello Kevin, thank you for your review. We are sorry that your order was delayed in getting to you. We do only dispatch orders Monday to Friday and we do see your order was dispatched on Monday 30 November 2020. Please contact our sales team with regards to the Next Working Day delivery charge. Again, we do apologise for any inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“Items were a lot smaller than expected and if I had known they would be so small wouldn't have ordered. I'm sure they taste delicious, but pictures on the website are a little misleading.”

Helpful Report

Posted 4 years ago

Hello Natasha, thank you for your review and we are sorry to hear that you were disappointed with the size of the products you received from us. We do include the weight and dimensions on most of the products on the listing to give customers an idea of the size. Perhaps we need to make sure the dimensions are included with all the products. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“The box of chocolates arrived on time and looked good, I was very disappointed that they were not cellophaned sealed for freshness and protection from contaminations.”

Helpful Report

Posted 4 years ago

Hello Rachel, We’re sorry you were disappointed with your order. We will pass your feedback on to our packaging team. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Was a bit disappointed as the chocolate fishing rod was broken!!”

Helpful Report

Posted 4 years ago

Hello Angie, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact the sales team directly via telephone or email so that we can get this issue resolved for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Hi' Too early , They are part of a 80th birthday present.”

Helpful Report

Posted 4 years ago

“I cannot rate the quality of your chocolates as they are for my husband's birthday and it's not his birthday yet but the delivery was prompt and the packaging looks nice. Ask me again after the 6th December.”

Helpful Report

Posted 4 years ago

“Very disappointed with packaging, bought them as potential Xmas presents, however they are plain and cheap looking, certainly I expected much nicer presentation in view of the prices.”

Helpful Report

Posted 4 years ago

Hello Allan, thank you for your review and we are sorry to hear that you were disappointed with the products you received from us. We do state the weight and dimensions of the product on the listing as well as an image to give customers an idea of what the product will look like. We will however pass your feedback on to our production team for consideration. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“The chocolates arrived promptly and taste nice but be very clear, these are not Cointreau Liqueur Chocolates. They are another orange liqueur and not as good. As I say, nice but not as advertised.”

Helpful Report

Posted 4 years ago

Hello Kevin, thank you for your review. We are sorry you are disappointed with the chocolates you have received from us. The supplier did change the ingredients slightly which they had not made us aware of but have since been updated on our listing. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Arrived like it had been shaken etc in the post :-( marks on the cover and chocolate where the chocolate has been hitting the screen. Not their fault but as they are presents for Christmas not overly happy.”

Helpful Report

Posted 4 years ago

Hello Karen, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Lovely chocolates but disappointed with they way they looked after delivery. They were a bit bashed and not perfect quality which I would expect for the money I paid.”

Helpful Report

Posted 4 years ago

Hello Shama, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Bought as a gift, I'm sure that the chocolates will be excellent; however I'm somewhat disappointed with what I'd consider to be inadequate postal packaging. The products were packed very tightly into the box up to the sides and edges, allowing no space for any bubble wrap, etc., for protection from possible transit damage. As the received box showed evidence of crushing and scuffing it would appear that this damage was transferred to the products. The main casualty appears to have been the cappuccino chocolate buttons with quite an amount broken. Thanks anyway.”

Helpful Report

Posted 4 years ago

Hello Peter, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“I product was excellent. However the delivery service was disappointing. My order placed on a Monday for NEXT DAY DELIVERY was not received until Thursday.”

Helpful Report

Posted 4 years ago

Hello Tony, thank you for your review. We do apologise that your order was not delivered with the Next Working Day delivery and for any disappointment caused. Please could you contact our sales team either via telephone or email so that we can get this issue resolved for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Not many chocolates for how much I paid. They were for a Xmas present so I can't comment how nice they are”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the size. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“I am only rating you as 3 because there was one item which I really did not like and indeed have thrown away and that was the soft caramel truffles. I didn't like the rough texture and thought the caramel should have been more or stronger. However the lemon cupcake was delicious. The other items I am giving away. I'm sorry not to give you the usual 5.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the soft caramel truffles you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We are pleased you enjoyed the lemon cupcake chocolates. Kind Regards Friars Customer Service

Posted 4 years ago

“I ordered these chocolates online as a gift for a friend. They wee delivered by post and the packaging was nice. However the lid was clear plastic and some of the chocolates were upside down. If they were for myself I would not the presentation but not happy with it as a gift.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We’re sorry you were disappointed with your order and that some of the chocolates were upside down. This may have occured during transit which we do apologise for and we will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Unfortunately my parcel (a Christmas present to friends) was sent too early, despite a specific request and assurance that it would not be sent immediately. Please cold I suggest that the website is amended so that non-immediate delivery dates can be requested at the time of payment (Bettys of Harrogate do this). I cannot comment on quality of product as the goods were sent direct to the recipients, however, I did think that the choice of gift items was very good.”

Helpful Report

Posted 4 years ago

Hello Jayne, thank you for your review. We are sorry that you are disappointed that your order was sent too early following your request for a delayed dispatch. We currently do not have anywhere on our system to put a specific dispatching date and is something we are looking into. Again, we do apologise for any disappointment and inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“Chocolates looked and tasted ok, bit underwhelming though”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Second order where chocolates were broken and the liquor had leaked into the packaging. They were gifts so could not give them in that condition. Other items in the order arrived ok.”

Helpful Report

Posted 4 years ago

Hello, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact the sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,508 reviews