Friars.co.uk Reviews

4.8 Rating 14,644 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,644 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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I bought this as a fathers day present and he hasn't opened it yet so i'm sorry I can't write a review on it
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Posted 3 years ago
Feedback from my friend who I bought salted caramel chocolates for was not good. She said that there was too much salt in them and that the balance against the caramel was poor.
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Posted 3 years ago
I did feel these twirls were very expensive,when I worked it out I realized just how overpriced they are.
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Posted 3 years ago
Chocolate coffee beans very good...quality dark chocolate...you can actually taste the natural coffee flavour Lucky dip...received coffee creams...very good quality dark chocolate...you only need 1 at a time...very filling Milk chocolate iPhone...disappointed with the size...was expecting a much larger bar...as it was for a gift for my niece
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Posted 3 years ago
Very good friendly service but the ginger was not sufficiently strong for my Wife’s liking Second review and further not to be repeated
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Posted 4 years ago
Although the truffles are lovely I felt misled, I misunderstood and thought it would be a mix of them not a whole bag of what was chosen by you
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Posted 4 years ago
Bought a lucky dip expected 60 chocolates got 48 all identical of a kind I didn't like so was surprised might be my fault but I expected an assortment.
Helpful Report
Posted 4 years ago
Hi Martin, Thank you for your review. The 1kg lucky dip should have 60 chocolates on average although this can vary depending on the chocolate. We are sorry that you were expecting an assortment however the product listing does state that the chocolate will be of one flavour which will be selected at random. Kind Regards, Friars
Posted 4 years ago
The chocolates are nice but very expensive. Love the imps wish I had bought more. The sweets were ok but very expensive for such a small amount they weren't that good for the money
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Posted 4 years ago
Dear Margaret, we are sorry you were disappointed with the price of our products. We do try to keep our prices competitive. Kind Regards, Friars Customer Services.
Posted 4 years ago
The tin of eggs was a lot smaller than I expected Bunny rabbit and chocolate figures were lovely The postage is quite high
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Posted 4 years ago
The chocolates were not as flavourful as I'd like. Very mild flavor.
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Posted 4 years ago
Dear Suzanne, We are sorry that you were disappointed with the Butter Tablets you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Lacked taste
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Posted 4 years ago
Received in good time, unfortunately the chocolate had metled, so was a little disappointed.
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Posted 4 years ago
Beautifully wrapped eggs. The chocolate is a little too sweet for our liking. Champagne truffles very disappointing flavour. Other filled chocolates were acceptable. Really wanted your products to rival Hotel Chocolat but sadly they don't.
Helpful Report
Posted 4 years ago
Hi, We are sorry that you were disappointed with the Champagne truffles you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Quite nice chocs, especially liked the dark chocolate marzipan. I'm vegetarian so very disappointed that I couldn't eat the Violet & Rose creams as they contain cochineal. Is this REALLY necessary with all the vegetarian alternative colours available. Luckily there are plenty of other brands that are vegetarian so I will spend my hard earned money with them. Would have rated them 4 or 5 star otherwise.
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Posted 4 years ago
Easy to order, but package did arrive a day late, even though I had requested and paid for next day delivery.
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Posted 4 years ago
Sorry to say that we were not entirely happy with the sugar free chocs. All tasted much the same and not a very nice taste.
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Posted 4 years ago
Hello, Thank you for your review and we are sorry to hear that you were not happy with the no added sugar chocolate box that you purchased from us. We hope that our customers enjoy the products they purchase from us however they may unfortunately not be to everyone's personal taste. Kind Regards, Friars Customer Service
Posted 4 years ago
cranberry bombe not so good too many too large,marzipan v good,would prefer smaller choc size
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Posted 4 years ago
It wasn’t delivered to me.to sign but just left downstairs..anyone could have taken it. But chocolate is good.. therefore only 3 stars..as it might have got lost.
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Posted 4 years ago
Hi Jacqueline, Thank you for your review and we are sorry that your order was not delivered to you directly. We will bring this issue to the attention of our Royal Mail account manager. Glad you enjoyed the chocolate though. Kind Regards, Friars Customer Service.
Posted 4 years ago
According to the website the coffee creams should be fondant when in fact they are more of a truffle and not very coffee tasting at all. To say I was disappointed is an understatement.
Helpful Report
Posted 4 years ago
Hi, Thank you for your feedback and sorry you were disappointed with the taste of the chocolates. The centre of the chocolate is a sugared cream rather than a ganache which is why we describe this on the website as a fondant. We will, however, pass on your feedback on the coffee taste to our chocolatier. Kind Regards Friars
Posted 4 years ago
Expensive and not noticeably better than M an S equivalent.
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Posted 4 years ago
Hi, Thank you for your feedback, the Asbach Brandy Liquers are a premium brand and the price reflects. We do our best to keep all our prices competitive. Kind Regards Friars
Posted 4 years ago
Friars.co.uk is rated 4.8 based on 14,644 reviews