We ordered some of your chocolates for a birthday present, especially picking a pack that would fit through the letter box as the recipient would be out at work during the day. He did not receive them. While part of the problem was that the postman left it with a neighbour and didn't put a card through the door, the problem that comes back to you was that they arrived in an enormous box, about as high as it was wide, so there was no way they could have fitted through the letter box. So it all took some sorting out and, of course, they did not arrive on the birthday. Given we especially picked your company as you would do delivery on a chosen day, that was very disappointing. Apparently the chocolates themselves were very nice.