Friars.co.uk Reviews

4.8 Rating 14,608 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,608 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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The chocolates arrived quickly and were well packed. They were good and looked good, I was a bit disappointed in them, though and wasn't sure they were the price. However I'm not a chocolate expert so I could be doing them an injustice.
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Posted 4 months ago
Nicely made and well-balanced chocolates and there is no doubt that these are good quality chocolates. However for me at least then there were no stand-out flavors that would make me rush to buy them again
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Posted 4 months ago
Bought as a gift, I'm sure the chocolate was nice but the delivery was slow & late.
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Posted 4 months ago
Unfortunately the quality wasn’t as good as last purchase chocolate was discoloured which happens when not kept at same temperature
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Posted 4 months ago
I received double of what I ordered, so went to some trouble to return the additional £100 worth of stock. Considering I went to some trouble to return the items, it would have been nice to have received a token gesture of thanks, maybe a ‘money off voucher’ for my next order. But nothing has come from Friars, just an email with a returns label for me to print.
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Posted 4 months ago
They’re for a gift. So can’t give you any feedback at the moment. But they did arrive quickly and we’ll packed
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Posted 4 months ago
I have bought an item as a present and do don’t feel I can review it however I keep receiving emails pressuring me to write a review so here we are
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Posted 4 months ago
Very disappointed with the side of the box when it arrived. The picture which made me choose these chocolates was very misleading
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Posted 4 months ago
I purchased a box of violet creams as a gift and was genuinely shocked at how small the package was, to the point that I felt the need to supplement them with an additional gift. Cannot comment yet on the quality of the contents.
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Posted 5 months ago
No idea. This is a Christmas present.
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Posted 5 months ago
I bought an advent Calendar. It is currently 22nd November, therefore the advent calendar has not been opened so how can I possibly write a review. Your repeated requests for a review are annoying.
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Posted 5 months ago
I didn't think they were anything special considering how expensive they are
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Posted 5 months ago
I ordered the chocolates and wine from you as a birthday gift for one of our daughters-in-law who lives miles away so I have not tasted any of your chocolates nor did I sample the wine.
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Posted 5 months ago
Chocolate was OK. The coffee flavour wasn't very strong.
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Posted 6 months ago
Chocolates are supposed to be like Belgian Truffles. Sorry, I am not convinced. They are quite tasty, but I will stick to the original Belgian Truffles.
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Posted 6 months ago
Unfortunately the flavors were not strong enough, bought 7 different types. New cherry& Cream disappointing bland,Coffee cream not strong enough,not enough salt in salted caramel Cherry truffle excellent Chris pud great flavour white cho wit raspberry good
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Posted 6 months ago
Normally very good but the chocolate sent on this occasion had a bloom in it so I am not confident it had been stored correctly or was fresh,
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Posted 6 months ago
Hi Audrey, Thank you for your review, we are sorry you were disappointed with your order, please contact us at sales@friars.co.uk and we will look into this for you. Kind Regards Friars Customer Service
Posted 6 months ago
Chocolate good but couldn't taste any rum
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Posted 7 months ago
These chocolate weren’t of the quality I was hopi g for.
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Posted 7 months ago
Nice chocolates, however not any better than other brands and they are way more expensive. Definitely not value for money and chocolates just as nice can be found for a lot less.
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Posted 7 months ago
Friars.co.uk is rated 4.8 based on 14,608 reviews