Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,494 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only objection was that I ordered the chocolates and forgot that they had to be delivered to a London address, so I immediately rang you and a lady rearranged the address. However, your packers were so efficient that she failed to divert the order in time. Never mind.”

Helpful Report

Posted 2 days ago

Hello Lucy, Thank you for taking the time to share your experience with us. We're glad to hear that our team was prompt in handling your request, but we apologize for the oversight that prevented your order from being redirected in time. We appreciate your understanding and patience in this matter. Your feedback is important to us, and we'll use it to improve our processes. We hope to serve you better next time! Warm regards, Team Friars.co.uk

Posted 2 days ago

“Tasteless chocolate wont be buying them again”

Helpful Report

Posted 4 days ago

Hi Patricia, Thank you for your honesty in sharing your experience. We're sorry to hear that the Strawberry chocolate didn’t meet your taste expectations. Your feedback is really valuable to us, and we will take it into consideration as we strive to improve our products. We appreciate the time you took to reach out, and we hope you'll give us another chance in the future. Warm regards, Team Friars.co.uk

Posted 2 days ago

“Nothing special for the price and all that plastic is ridiculous 6 chocolates sat in a plastic tray sealed in a plastic bag and we bought a few as we spent about £60 pounds and quite frankly they are expensive for what they are each chocolate is relatively small in comparison to other hand made posh chocolates we buy and unfortunately not worth the money we won't be buying again”

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Posted 2 weeks ago

“Bought the Dubai chocolate truffles as a gift but sadly didn’t resemble Dubai chocolate, outside was quite tough and inside was an almond, alcohol tasting bright green spread when expecting a pistachio crème centre.”

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Posted 2 weeks ago

“Very tiny Boxes, Not impressed.Over priced ,Sorry”

Helpful Report

Posted 3 weeks ago

Hi Brian, Thank you for sharing your feedback with us. We're sorry to hear that the packets of chocolates didn’t meet your expectations and felt overpriced. We do include the weight and number of chocolates in the product listing, so customers have a clear idea of what to expect upon delivery. Sorry again that you were disappointed. Kind Regards, Friars Customer Service

Posted 2 weeks ago

“Have only given 3 x stars as I am a new customer & my first order was squashed! I feel that the order was inadequately packed with just a flat cardboard box & one sheet of paper over the chocolates. The bakewell tart chocolates were completely squashed but the others were undamaged. As the chocolates were for hubby & my own consumption I didn't worry too much apart from the presentation aspect - however if I was gifting them it would not have been acceptable. I was pleased that when I phoned Friars they managed to delay my order till after the heatwave!!”

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Posted 1 month ago

“Nothing special I am afraid 😔”

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Posted 1 month ago

“The alcoholic truffles are really good, I would highly recommend. The flavour of the chocolate and whisky/rum is lovely. The cookie fudge clusters were less appealing, the chocolate tasted plastic and just not of a great quality.”

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Posted 2 months ago

“Chocolates delicious as always but... This time and my previous purchase had numerous broken chocolate so the liqueur leaked out . I have been buying these chocolate s from you for years and delivery as always been ok. And chocolate s delicious. Don't know if you have changed packaging or courier but I am reluctant to order again”

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Posted 3 months ago

“Lovely Easter Egg my son says as it was a present for him but certainly over priced compared to others on the market so wouldn't buy again”

Helpful Report

Posted 4 months ago

Hi Sharon, Thank you for your review. We're glad to hear that your son enjoyed the Easter egg! We understand your concerns regarding pricing, and we strive to offer quality products, which sometimes may reflect in the cost. Your feedback is appreciated. Kind Regards, Friars Customer Service.

Posted 4 months ago

“The product is fine but you need to use a more reliable courier”

Helpful Report

Posted 4 months ago

Hi Colin, Thank you for your feedback. We're pleased to know that you're satisfied with the product. We appreciate your comments regarding the courier service, but unfortunately we have to rely on Royal Mail due to our location. Kind Regards, Friars Customer Service.

Posted 4 months ago

“Lovely presentation but a very short best before date. Be wary if buying for a future present.”

Helpful Report

Posted 5 months ago

Hi Lisa, Thank you for your review. We're so glad to hear you liked the presentation of the chocolates. Sorry you were disappointed with the short best before date, the chocolates were reduced for this reason with the best before was listed on the product page. Unfortunately we don't always sell everything in good time, and so we do sometimes have short-dated items, but the best before date will always be listed on the product page if an item is reduced for this reason. Kind Regards, Friars Customer Service.

Posted 5 months ago

“A bit disappointed. The 6 chocolate ducks were a lot smaller than what I expected.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your review, and we're sorry to hear you were disappointed with the size of the chocolate ducks. We list the weight of the product on the product page to try to give an indication of the size of the chocolates, although this isn't always clear by weight alone. Kind Regards, Friars Customer Service

Posted 5 months ago

“They were very expensive, and the chocolates were not as good as I hoped so sorry will not be purchasing again”

Helpful Report

Posted 7 months ago

Hi Janet, Thank you for taking the time to leave a review. We're sorry to hear that our chocolates did not meet your expectations, and we appreciate your feedback regarding the pricing. We continuously aim to deliver quality products that our customers love, and we're sorry that this was not the case for yourself. Kind Regards, Friars Customer Service.

Posted 6 months ago

“Dissapouned with the box of coffee creams. Coffee doesn't taste strong enough. Dissatisfied with there marzipan sweets again to many soft centres and a lot didn't taste the way marzipan should. Nice boxes.”

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Posted 7 months ago

“Lovely chocolate cherry liqueurs but crunched down hard on cherry stone! All contain stones! Beware!!!”

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Posted 7 months ago

“Hi my recent purchase of liquor cherries was a little disappointing. I have been buying these from you for quite a few years and have always been very pleased in the past . This time the packaging was different and a number of the chocolates were damaged and the liquor had leaked out. The quality of the others was mixed, some were delicious but some were a bit dry and not much liquid.”

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Posted 8 months ago

“Was slightly disappointed with my chocolates, the Rum & Raisin was ok but my cherry & marzipan ( my fave ) didn't really have a lot of flavour”

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Posted 8 months ago

“HFast service well packed BUT Rose & Violet creams chocolates half the depth of previous orders disappointing for the price. We have been buying these for years and feel Friars are cheapskating to save money even if you farm out production to a third party....”

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Posted 8 months ago

“Usually love all the products but the Advent Calendar was very disappointing, tiny chocolates and not particularly nice tasting. On the plus side the dark chocolate cherries were delicious and a definite taste of Christmas!”

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Posted 8 months ago

Friars.co.uk is rated 4.8 based on 16,494 reviews