Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,738 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 18th November 2025

Catherine Donoghue

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flavour in the rum truffles tasted strong and the packet size smaller than expected..”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your thoughts on the rum truffles! We're glad to hear that you found the flavor strong, although we understand that the packet size may not have met your expectations. We appreciate your feedback as it helps us to continue improving our offerings. We hope you’ll consider trying more of our treats in the future! Warm regards, Friars Customer Service

Posted 4 weeks ago

“Milk chocolate wasn’t anything special for me. Tasted more like the cheap chocolate you get in advent calendar or novelty Christmas chocs. I certainly wouldn’t pay this price again for it. The white chocolate was nice and loved the strawberry dots. Was weird to have granulated sugar coat the caramel truffles - was quite coarse and wasn’t a fan. I’d probably buy the strawberry dots and praline again but that would be it. I enjoy Galaxy and Lindt more and both are cheaper.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. We're sorry to hear that the milk chocolate didn't meet your expectations and reminded you of cheaper options. We appreciate your feedback about the granulated sugar on the caramel truffles, as it's always helpful to know how our products are perceived. It’s great to hear that you enjoyed the white chocolate and strawberry dots! We hope you might explore more of our offerings in the future, as we have a variety of treats that may better suit your taste. Warm wishes, Team Friars.co.uk

Posted 1 month ago

“Very disappointed not much taste at all to your chocolate itself and nearly all the flavours were not up to much eith thats why i am disappointed looked nice i ordered them for our Anaversersy to go with champagne what a waste of money”

Helpful Report

Posted 1 month ago

Hello Kim, Thank you for sharing your thoughts with us. We're truly sorry to hear that the flavors didn't meet your expectations and that you found the chocolate lacking in taste. We strive to create delightful experiences, and it's disappointing to learn that we missed the mark for your special occasion. Your feedback is invaluable, and we will certainly take it into consideration as we continue to refine our offerings. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Warm regards, Friars Customer Service

Posted 1 month ago

“My only objection was that I ordered the chocolates and forgot that they had to be delivered to a London address, so I immediately rang you and a lady rearranged the address. However, your packers were so efficient that she failed to divert the order in time. Never mind.”

Helpful Report

Posted 2 months ago

Hello Lucy, Thank you for taking the time to share your experience with us. We're glad to hear that our team was prompt in handling your request, but we apologize for the oversight that prevented your order from being redirected in time. We appreciate your understanding and patience in this matter. Your feedback is important to us, and we'll use it to improve our processes. We hope to serve you better next time! Warm regards, Team Friars.co.uk

Posted 2 months ago

“Tasteless chocolate wont be buying them again”

Helpful Report

Posted 2 months ago

Hi Patricia, Thank you for your honesty in sharing your experience. We're sorry to hear that the Strawberry chocolate didn’t meet your taste expectations. Your feedback is really valuable to us, and we will take it into consideration as we strive to improve our products. We appreciate the time you took to reach out, and we hope you'll give us another chance in the future. Warm regards, Team Friars.co.uk

Posted 2 months ago

Hello Patricia, Thank you for sharing your feedback with us. We're genuinely sorry to hear that you found the chocolate tasteless. It’s always our aim to provide a delightful experience, and we regret that we missed that mark for you. Your comments are valuable to us as we continuously work to improve our products. We hope to have the chance to serve you better in the future. Warm wishes, Friars Customer Service

Posted 1 month ago

“Nothing special for the price and all that plastic is ridiculous 6 chocolates sat in a plastic tray sealed in a plastic bag and we bought a few as we spent about £60 pounds and quite frankly they are expensive for what they are each chocolate is relatively small in comparison to other hand made posh chocolates we buy and unfortunately not worth the money we won't be buying again”

Helpful Report

Posted 2 months ago

Hello Tracy, Thank you for your feedback. We’re sorry to hear you didn’t feel the price reflected the value or the packaging met your expectations. The packets you purchased are taster Packs, the boxes of Chocolates are packeged beautifully. If you’d like, we’d be happy to suggest some alternative chocolates that might better suit what you’re looking for. Warm regards, Friars Customer Service

Posted 23 hours ago

“Bought the Dubai chocolate truffles as a gift but sadly didn’t resemble Dubai chocolate, outside was quite tough and inside was an almond, alcohol tasting bright green spread when expecting a pistachio crème centre.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding the Dubai chocolate truffles. We’re sorry to hear that they didn’t meet your expectations and that the texture and flavor were not what you anticipated. We strive to deliver a delightful experience with each treat, and it’s disappointing to know we fell short this time. We truly appreciate your thoughts and hope you’ll consider giving us another chance in the future. Warm regards, Friars Customer Service

Posted 1 month ago

“Very tiny Boxes, Not impressed.Over priced ,Sorry”

Helpful Report

Posted 2 months ago

Hi Brian, Thank you for sharing your feedback with us. We're sorry to hear that the packets of chocolates didn’t meet your expectations and felt overpriced. We do include the weight and number of chocolates in the product listing, so customers have a clear idea of what to expect upon delivery. Sorry again that you were disappointed. Kind Regards, Friars Customer Service

Posted 2 months ago

“Have only given 3 x stars as I am a new customer & my first order was squashed! I feel that the order was inadequately packed with just a flat cardboard box & one sheet of paper over the chocolates. The bakewell tart chocolates were completely squashed but the others were undamaged. As the chocolates were for hubby & my own consumption I didn't worry too much apart from the presentation aspect - however if I was gifting them it would not have been acceptable. I was pleased that when I phoned Friars they managed to delay my order till after the heatwave!!”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for providing your feedback about your recent order. We're truly sorry to hear that the packing did not meet our usual standards and that the presentation was affected. We understand how important presentation is, especially if the chocolates are intended as a gift. We're glad to hear that our team could assist you by delaying your order during the heatwave, and we appreciate your understanding regarding the condition of the chocolates. Your insights will help us improve our packing methods in the future. Please if this ever happens send us a Photo and we will replace the damaged Chocolates. Thank you again for your valuable feedback. We hope to have the chance to impress you with a better experience next time! Best wishes, Friars Customer Service

Posted 1 month ago

“Nothing special I am afraid 😔”

Helpful Report

Posted 3 months ago

Hello Denise, Thank you for your feedback. We're sorry to hear that your experience with us didn't live up to your expectations. We always aim to provide something special, and it's disappointing to know that we fell short this time. Your thoughts are important to us, and we'll take them into consideration as we continue to improve. We hope you might give us another chance in the future. Warm regards, Friars Customer Service

Posted 1 month ago

“The alcoholic truffles are really good, I would highly recommend. The flavour of the chocolate and whisky/rum is lovely. The cookie fudge clusters were less appealing, the chocolate tasted plastic and just not of a great quality.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for your feedback! We're delighted to hear that you loved the alcoholic truffles and found the chocolate and whisky/rum combination to be fantastic. However, we're sorry to learn that the cookie fudge clusters didn't meet your expectations. Quality is important to us, and your comments will certainly help us in our pursuit of improvement. We appreciate your support, and we hope you'll give us another try in the future! Warm regards, Friars Customer Service

Posted 1 month ago

“Chocolates delicious as always but... This time and my previous purchase had numerous broken chocolate so the liqueur leaked out . I have been buying these chocolate s from you for years and delivery as always been ok. And chocolate s delicious. Don't know if you have changed packaging or courier but I am reluctant to order again”

Helpful Report

Posted 5 months ago

“Lovely Easter Egg my son says as it was a present for him but certainly over priced compared to others on the market so wouldn't buy again”

Helpful Report

Posted 6 months ago

Hi Sharon, Thank you for your review. We're glad to hear that your son enjoyed the Easter egg! We understand your concerns regarding pricing, and we strive to offer quality products, which sometimes may reflect in the cost. Your feedback is appreciated. Kind Regards, Friars Customer Service.

Posted 6 months ago

“The product is fine but you need to use a more reliable courier”

Helpful Report

Posted 6 months ago

Hi Colin, Thank you for your feedback. We're pleased to know that you're satisfied with the product. We appreciate your comments regarding the courier service, but unfortunately we have to rely on Royal Mail due to our location. Kind Regards, Friars Customer Service.

Posted 6 months ago

“Lovely presentation but a very short best before date. Be wary if buying for a future present.”

Helpful Report

Posted 7 months ago

Hi Lisa, Thank you for your review. We're so glad to hear you liked the presentation of the chocolates. Sorry you were disappointed with the short best before date, the chocolates were reduced for this reason with the best before was listed on the product page. Unfortunately we don't always sell everything in good time, and so we do sometimes have short-dated items, but the best before date will always be listed on the product page if an item is reduced for this reason. Kind Regards, Friars Customer Service.

Posted 7 months ago

“A bit disappointed. The 6 chocolate ducks were a lot smaller than what I expected.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your review, and we're sorry to hear you were disappointed with the size of the chocolate ducks. We list the weight of the product on the product page to try to give an indication of the size of the chocolates, although this isn't always clear by weight alone. Kind Regards, Friars Customer Service

Posted 7 months ago

“They were very expensive, and the chocolates were not as good as I hoped so sorry will not be purchasing again”

Helpful Report

Posted 9 months ago

Hi Janet, Thank you for taking the time to leave a review. We're sorry to hear that our chocolates did not meet your expectations, and we appreciate your feedback regarding the pricing. We continuously aim to deliver quality products that our customers love, and we're sorry that this was not the case for yourself. Kind Regards, Friars Customer Service.

Posted 8 months ago

“Dissapouned with the box of coffee creams. Coffee doesn't taste strong enough. Dissatisfied with there marzipan sweets again to many soft centres and a lot didn't taste the way marzipan should. Nice boxes.”

Helpful Report

Posted 9 months ago

“Lovely chocolate cherry liqueurs but crunched down hard on cherry stone! All contain stones! Beware!!!”

Helpful Report

Posted 9 months ago

“Hi my recent purchase of liquor cherries was a little disappointing. I have been buying these from you for quite a few years and have always been very pleased in the past . This time the packaging was different and a number of the chocolates were damaged and the liquor had leaked out. The quality of the others was mixed, some were delicious but some were a bit dry and not much liquid.”

Helpful Report

Posted 10 months ago

Friars.co.uk is rated 4.8 based on 16,738 reviews