Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,394 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered & requested a note be added for a birthday which is an option. It was not added. I have emailed twice but no reply. I have ordered in the past but I won't order again due to the lack of care & communication.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your review. The gift notes are printed automatically on a section of the packing slip which is separated and included with the all orders, whether a gift message has been added or not. Sometimes they can slip underneath the paper packaging, which can cause them to be overlooked by the recipient—but rest assured, they are always included. We’ve checked our email records for July, but unfortunately, we haven't received any correspondence from yourself. Kind Regards, Friars Customer Service

Posted 8 hours ago

“Poor customer services. Bought Friars chocolate frequently, but last time the chocolate was not properly described. A polite email was met with a dismissive reply which suggested that it was the customer's responsibility to determine the exact "nature" of the item and not rely on their "heading". Didn't ask for refund, which they did offer in the most offhand manner. Put me off buying in the future.”

Helpful Report

Posted 4 months ago

“They were a disappointment - okay but really not melt-in-the-mouth, quality-tasting chocs. I've most cerrtainly had better, including from Friars.”

Helpful Report

Posted 5 months ago

“I thought I would give friars a try as the chocolates looked lovely, I usually buy from hotel Chocolat and as friars were more expensive for like for like chocolates I was expecting great things , I have to say I was very very disappointed the fruit flavours tasted very artificial the cherry being the worst hardly any strawberry or coffee flavour in the cup cake chocolates although the texture was nice there was hardly any Florentine to the Florentine chocolate, and the chocolate itself did not taste good quality at all , so for me I will be sticking with hotel Chocolat in the future.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 months ago

“The chocolate itself tasted ok but the different flavours did not come through and there was little taste to them. I was a bit disappointed.”

Helpful Report

Posted 6 months ago

“The tree decorations were fine. Coffee creams and dark chocolate caramels disappointing in taste and texture.”

Helpful Report

Posted 6 months ago

“I bought a box of 25 cherry liqueur chocolates to give my wife at Xmas. They were OK but not as classy or as tasty as the ones we used to buy from a local shop Mimosa, before it closed. Our main gripe is that 12 of them arrived broken and had leaked. The broken ones were together in one corner. They need better packing within the box and perhap a more careful courier. I expect more from a chocolate that cost £1.20 each”

Helpful Report

Posted 6 months ago

“Shocked at exactly what arrived. Pretty bad value for money, these chocolates are TINY. Glad my mum like the box, but it won't be a repeat purchase. Please understand how bad the prices are for what exactly you are selling from a customer point of view.”

Helpful Report

Posted 6 months ago

“Overpriced and poor selection.”

Helpful Report

Posted 6 months ago

Hi Alan, Thank you for sharing your feedback. We're sorry to hear that you found our selection to be lacking. We always strive to provide a wide variety of quality products, and your input is valuable to us as we work to improve. Kind regards, Friars Customer Service

Posted 6 months ago

“The delivery and packaging was very good. However the liqueur chocolates were poor quality and expensive for what I received. The foil wrapping of each liqueur had a sticky residue and the alcohol content of each one was so low it was barely noticeable and the flavour not distinguishable. Chocolate quality itself was average. As such I do not recommend the product.”

Helpful Report

Posted 7 months ago

“Not that in pressed to be honest nothing special big let down tbh had better!!!!☹️”

Helpful Report

Posted 7 months ago

“very disappointed,bought as christmas fruit selection.Every one tastes the same.Would not recommend”

Helpful Report

Posted 7 months ago

“Very disappointed in presentation. Just in a bit of cellophane. Only six chocolates as well. Too expensive for so little. They were for a Christmas present too.”

Helpful Report

Posted 7 months ago

“Not to take away from the taste,but i was brought the coffee collection as a birthday gift as im know for only eating quality chocolate.unfortunatly on opening my box,it seems the box may have been trodden on as most of my chocolates where smashed and a gooey mess in the tray,which took away the luxury of eating and enjoying them,possibly better handling needed for a £27.99 box of daintly chocloates,what a shame.”

Helpful Report

Posted 7 months ago

“Bought these Coffee cream chocolates for a friends birthday gift they were pushed through my letterbox and some of them were squashed I had to apologise to my friend as they do cost a lot of money , also apparently there was one chocolate missing . to tell you the truth I’m not happy with the packaging as I have bought them before and they were handed me by the postman in a box … also, as they were a gift, I expected a message on a gift card .. very disappointed indeed very reluctant on buying from you again Susan Wood”

Helpful Report

Posted 8 months ago

“I have bought a number of items over the years but fear this may be the last. The chocolates may have been lovely if they were not all burst and broken ( cherry liqueurs). The packaging is inadequate and brings down the service.”

Helpful Report

Posted 9 months ago

Hi Trevor, Thank you for your review, and we are sorry to hear the chocolates arrived damaged. Please contact us at sales@friars.co.uk so we can look into this for you. Kind Regards, Friars Customer Service.

Posted 9 months ago

“Out of the three separate flavours of dark & milk chocolate ginger, the ginger chocolates tasted terrible, slightly moldy taste. The only one I thought tasted good was the walnut and marzipan chocolates. And I love ginger in all of its forms and so was very disappointed.”

Helpful Report

Posted 11 months ago

“extremely expensive for what they are Bought for a gift and thought they looked so paltry although they were £15 and with addtiion of delivery charge best part of twenty pounds I could have bought an ordinairy box of belgian chocolates from the local supermarket which were just as attractive if not more so than these for£6 and feel that this company are just exploiting vegan people Would not buyfrom again or recommend to anyone else”

Helpful Report

Posted 1 year ago

“On reading the reviews I am definitely in the minority. Nice chocolate but I found the flavours really weak, the Cointreau had no taste at all and the lemon cheesecake just tasted of white chocolate, not a hint of lemon. If I buy a chocolate with a specific filling, then I want to taste that filling. Really disappointed but like I say I seem to be in the minority.”

Helpful Report

Posted 1 year ago

“received wrong chocolates and then had to wait for delivery of my order by this time my neices birthday had gone in which case the delivery after that was useless, i wanted to return them but didnt in the end. the chocolates had liquid coming out of them and made everything sticky, not packaged correctly and i wouldnt recommend buying these chocolates”

Helpful Report

Posted 1 year ago

Friars.co.uk is rated 4.8 based on 16,394 reviews