Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,495 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolates were overpriced and a few of them quite unpleasant”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us and the price. We do try to keep our prices competitive. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Nice chocolates, but not great value in terms of quantity or size of box. I'll stick to Hotel Chocolate next time.”

Helpful Report

Posted 4 years ago

Thank you for your review and we are sorry to hear that you were disappointed the chocolates you purcahsed. We do list the weight of the product and include the dimensions of the box. We hope our chocolates are a little more unique than Hotel Chocolat. Thanks again.

Posted 4 years ago

“Received the chocolates for a gift next month, but found the box lid too slack which allowed the chocolate sprinkles to fall all over my carpet. Not impressed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure the lid of box is packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 4 years ago

“My order for my sister's birthday today was marred by the fact the liquor cherries had a leaky one when opened and had covered remainder, she did however say they were good to taste. My daughter and husband had enjoyed theirs at Easter which lead me to do same for my sister.”

Helpful Report

Posted 4 years ago

Thank you for your review We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 4 years ago

“I would have given it five stars (the chocolates were popular) but even though I had paid extra for next day delivery, it didn't arrive until the day after. That was annoying.”

Helpful Report

Posted 4 years ago

Thank you for your review and we are sorry to hear that you were disappointed with our next day service. Our cut of time for our next day service is 3 pm as you placed your order at 6.25 pm your order wasn't processed to the following day. Sorry once again for any disappointment this may have caused. Kind Regards Friars Customer Service

Posted 4 years ago

“Chocolates were very nice and delivery was as stated, unfortunately we were sent the wrong item, it was not an issue as we were happy with dark chocolate gingers (after ordering milk chocolate ones) but could be an issue in some circumstances.”

Helpful Report

Posted 4 years ago

Hello Rebecca, thank you for your review. We are sorry to hear that you received the wrong item. We do appreciate all feedback and pleased to hear that you did enjoy the dark chocolate gingers that you were sent. We will however take this up with our packing team to ensure more care and attention is taken when packing the orders. Again we are sorry for any inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“First time buying from friars. Purchased 4 items as gifts. One arrived damaged and was replaced but missed the birthday I’d planned it for. Can’t say I’m that impressed with flavours. I’d rather hotel chocolate , won’t be using again I’m afraid as expensive and disappointing”

Helpful Report

Posted 4 years ago

Hello Jayne, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us and that one of the products was received damaged. We are pleased that this was able to be sorted for you but apologise that this did miss a birthday. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Two problems. At check out there was no confirmation that the transaction had taken place, therefore i commenced the procedure again, ending up with two orders for the same item. The optional gift tag was disappointing, folded untidily, and the back looked like an invoice. No point whatever in offering this option.”

Helpful Report

Posted 4 years ago

“The chocolates are purchased for a gift so have not been eaten yet. Was disappointed that I emailed to find out if overseas delivery was available and unfortunately my email was not answered.”

Helpful Report

Posted 4 years ago

Hello Heather, thank you for your review. We do apologise that your email enquiry about overseas delivery was not responded to. We have followed this up with our sales team who have checked their email folders and could not find any emails using your email address they have on your order. We currently do not dispatch outside of the UK and do apologise for any disappointment this may cause. Kind regards Friars Customer Services

Posted 4 years ago

“The chocolates are lovely but so expensive. “A pound a blob” as my husband said.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Chocolates were tasty however there was not any indication what the chocolates in the box actually were. This meant pot luck which was not helpful”

Helpful Report

Posted 4 years ago

Hello Keith, thank you for your review and we are sorry to hear that you were disappointed with the chocolates you received from us. We do provide a menu of the product on the listing to give customers an idea and in the description it does say "We don't include a chocolate menu as traditionally a box of chocolates was an experience for the senses, where every bite is a surprise.". We are however looking into having this implemented as a way forward. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Nice chocolates but couldn’t taste any rum so slightly disappointed.”

Helpful Report

Posted 4 years ago

Hello DM Scrase, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Your feedback is important so we will pass this on to our production team. Kind Regards Friars Customer Service

Posted 4 years ago

“Own brand chocolates very good,but less keen on the quality of the Kokoa brand that I bought, which were a bit "meh"”

Helpful Report

Posted 4 years ago

Hello Alan, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Never, never, never will I write a solicited review for anything. You'll be the first to hear if I have any complaints, however.”

Helpful Report

Posted 4 years ago

“Afraid we weren’t too keen on these vegan chocs , slightly odd flavour- maybe it was because they were milk - my daughter thought the dark ones would have had a better taste”

Helpful Report

Posted 4 years ago

“poor quality chocolate”

Helpful Report

Posted 4 years ago

“Purchased the Vegan Iconic Easter egg. It cost about £27.00, without shipping. this comes with 6 truffles & a small chocolate block. The egg itself had strange odor. Kind of like crayons. The chocolate had a strange texture & didn't taste great. The truffles were much nicer & the chocolate bar (salted caramel flavor) was okay I guess. Wouldn't recommend & wouldn't buy again. There are definitely tastier options out there at a similar (if not cheaper) price point.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however, pass your feedback on to our supplier. Kind Regards Friars Customer Service

Posted 4 years ago

“Prompt delivery of g together usual excellent quality chocolate, so why just 3 stars? Sadly both eggs in my order were broken on one side - very little thought given to the packaging which was one layer of thin bubble-wrap between the egg and the bottom of the box. On top of the eggs was plenty of scrunched up paper - a shame that this wasn’t on the base too, then they would have been properly protected against shock. The telephone customer service team was however excellent and arranged a swift refund of the cost of the eggs and express post. Given the poor packaging, I would hesitate buying fragile items from Friars again, and only order normal chocolates.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry you were disappointed with the chocolates you received from us. We are glad that our sales team were able to resolve the issue of the broken chocolates for you, however, we will have a chat with our packing team to ensure sufficient packaging is used to protect the products. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“The Dark chocolate cherry liquors and they are delicious. I also ordered a box of marzipan chocolates, which I found disappointing. The balance between almonds and sugar is not right. There is way too much sugar so it doesn't have the right texture and it doesn't taste enough of almonds.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the marzipan chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Can't review these myself, because sent as a present. Think they enjoyed them.”

Helpful Report

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,495 reviews