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Friars.co.uk Reviews

4.8 Rating 16,358 Reviews
96 %
of reviewers recommend Friars.co.uk
4.8
Based on 16,358 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

Write Your review

Anonymous
Anonymous  // 01/01/2019
The chocolates are purchased for a gift so have not been eaten yet. Was disappointed that I emailed to find out if overseas delivery was available and unfortunately my email was not answered.
Helpful Report
Posted 4 years ago
Hello Heather, thank you for your review. We do apologise that your email enquiry about overseas delivery was not responded to. We have followed this up with our sales team who have checked their email folders and could not find any emails using your email address they have on your order. We currently do not dispatch outside of the UK and do apologise for any disappointment this may cause. Kind regards Friars Customer Services
Posted 4 years ago
The chocolates are lovely but so expensive. “A pound a blob” as my husband said.
Helpful Report
Posted 4 years ago
Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 4 years ago
Chocolates were tasty however there was not any indication what the chocolates in the box actually were. This meant pot luck which was not helpful
Helpful Report
Posted 4 years ago
Hello Keith, thank you for your review and we are sorry to hear that you were disappointed with the chocolates you received from us. We do provide a menu of the product on the listing to give customers an idea and in the description it does say "We don't include a chocolate menu as traditionally a box of chocolates was an experience for the senses, where every bite is a surprise.". We are however looking into having this implemented as a way forward. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 4 years ago
Nice chocolates but couldn’t taste any rum so slightly disappointed.
Helpful Report
Posted 4 years ago
Hello DM Scrase, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Your feedback is important so we will pass this on to our production team. Kind Regards Friars Customer Service
Posted 4 years ago
Own brand chocolates very good,but less keen on the quality of the Kokoa brand that I bought, which were a bit "meh"
Helpful Report
Posted 4 years ago
Hello Alan, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Never, never, never will I write a solicited review for anything. You'll be the first to hear if I have any complaints, however.
Helpful Report
Posted 4 years ago
Afraid we weren’t too keen on these vegan chocs , slightly odd flavour- maybe it was because they were milk - my daughter thought the dark ones would have had a better taste
Helpful Report
Posted 4 years ago
poor quality chocolate
Helpful Report
Posted 4 years ago
Purchased the Vegan Iconic Easter egg. It cost about £27.00, without shipping. this comes with 6 truffles & a small chocolate block. The egg itself had strange odor. Kind of like crayons. The chocolate had a strange texture & didn't taste great. The truffles were much nicer & the chocolate bar (salted caramel flavor) was okay I guess. Wouldn't recommend & wouldn't buy again. There are definitely tastier options out there at a similar (if not cheaper) price point.
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however, pass your feedback on to our supplier. Kind Regards Friars Customer Service
Posted 4 years ago
Prompt delivery of g together usual excellent quality chocolate, so why just 3 stars? Sadly both eggs in my order were broken on one side - very little thought given to the packaging which was one layer of thin bubble-wrap between the egg and the bottom of the box. On top of the eggs was plenty of scrunched up paper - a shame that this wasn’t on the base too, then they would have been properly protected against shock. The telephone customer service team was however excellent and arranged a swift refund of the cost of the eggs and express post. Given the poor packaging, I would hesitate buying fragile items from Friars again, and only order normal chocolates.
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry you were disappointed with the chocolates you received from us. We are glad that our sales team were able to resolve the issue of the broken chocolates for you, however, we will have a chat with our packing team to ensure sufficient packaging is used to protect the products. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
The Dark chocolate cherry liquors and they are delicious. I also ordered a box of marzipan chocolates, which I found disappointing. The balance between almonds and sugar is not right. There is way too much sugar so it doesn't have the right texture and it doesn't taste enough of almonds.
Helpful Report
Posted 4 years ago
Hello, thank you for your review. We are sorry that you were disappointed with the marzipan chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 4 years ago
Can't review these myself, because sent as a present. Think they enjoyed them.
Helpful Report
Posted 4 years ago
The products are very good but the packaging is so disappointing when you intend to give the items as gifts etc The KAKOA vegan peanut butter truffle eggs 72g look so cheap and basic in the pack, they were bought to give for Easter, I would not buy again to give to someone as a gift in this wrappings
Helpful Report
Posted 4 years ago
Hello Allan, thank you for your review. We do appreciate all feedback and we will pass your feedback on to our packaging team for a way forward. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
Presentation was great but eggs still came cracked into pieces despite being made of thick chocolate. I needed them to be in half size as displayed for a recipe so didn’t really go as planned. Also service was very prompt.
Helpful Report
Posted 4 years ago
Hello Hayley, thank you for your review. We do appreciate all feedback and we are sorry for the condition your chocolates arrived. We will bring this up with the production and packaging team for a way forward. Again, we do are sorry for any disappointment caused. Kind regards Friars Customer Services
Posted 4 years ago
Got these as they were gluten free - spoilt by a thick coating of cocoa powder. For us just gave us an overall cloying taste of power masking flavours of the chocolate. Took ages to source quality chocolates gluten free but don't think I will buy again
Helpful Report
Posted 4 years ago
Hello Denise, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however pass your feedback onto our supplier. Again, we are sorry for any disappointment caused. Kind Regards Friars Customer Service
Posted 4 years ago
To expensive for the amount of chocolate you get also they are not egg shaped. They are half egg shaped.
Helpful Report
Posted 4 years ago
Hello David, thank you for your review and we are sorry to hear that you were disappointed with the price of the item. We do list the weight, quantity and include an image of the product but perhaps we need to put more in the description to give customers an idea of the product, this will be addressed. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 4 years ago
Chocolate arrived safe and sound, but I am a little disappointed at how expensive the products are for the quantity purchased. I will be splitting the items to make gift boxes for Easter, as individually they appear very minimal.
Helpful Report
Posted 4 years ago
Hello Diane, thank you for your review and we are sorry to hear that you were disappointed with the price of the products your ordered. We do state the weight, quantity and dimensions of the product where possible on the listings to give customers an idea. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 4 years ago
Chocolates were absolutely fantastic but the packaging that they came in could be a lot better
Helpful Report
Posted 4 years ago
Hello Michael, thank you for your review. We do appreciate all feedback and we will pass this on to our production team for a way forward. Kind regards Friars Customer Services
Posted 4 years ago
Inside of box was cRumby and dull ! Very disapointed !!!
Helpful Report
Posted 4 years ago
Hello Kenneth, we’re sorry you were disappointed with your order and the condition they arrived. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 4 years ago
Chocolate was nice, caramel was a bit bland
Helpful Report
Posted 4 years ago
Friars.co.uk is rated 4.8 based on 16,358 reviews