Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,358 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolates were sent as a gift so I cannot possibly say how good they were or anything about the delivery ;) One thing you could work on is apply better business logic to your reviews.”

Helpful Report

Posted 3 years ago

“Fantastic chocolate cherry liquers . Only problem is half of the 24 cherry liquers are dry with no liquer at all.”

Helpful Report

Posted 3 years ago

Hi Rob, We are sorry to hear your item didn't arrive in good condition. Please contact us at sales@friars.co.uk or call 01768772234 and we will be able to look into this for you. Kind regards Friars customer service

Posted 3 years ago

“Ordered chocolate satsumas but items arrived with one or two squashed. Bit disappointed so only given 3 stars.”

Helpful Report

Posted 3 years ago

Hi Carol, We are sorry to hear your items didn't arrive in good condition. Please contact us at sales@friars.co.uk or call us on 01768772234 to resolve this issue. Kind regards Friars customer services

Posted 3 years ago

“Lid and base of large chocolate box was not stuck together so chocolates had all tipped out in transit, I had to straighten out the cases and put all the chocolates back in the box”

Helpful Report

Posted 3 years ago

Hi Sarah, We are sorry that there was an issue with the lid of your chocolate box. Please contact us at sales@friars.co.uk or call 01768772234 to resolve this issue. Kind regards Friars customer servives

Posted 3 years ago

“I can’t comment on the taste of Turkish delight as bought for Christmas extras hence not high or low score. But arrived in time”

Helpful Report

Posted 3 years ago

“I received the ordered goods very promptly. They are a Christmas present, so have not been opened. There is, therefore no way in which I can comment on them. Suppliers of goods do not leave enough time beteeen delivery and product use for products to be assessed.3 stars because its neither good nor bad but it really means ‘don’t know’!”

Helpful Report

Posted 3 years ago

“The Cherry liquors have really small shriveled-up Cherrys in them with large stones. Why don't they use larger plumper cherries with smaller stones in proportions to the flesh. The Chocolate orange slices are divine, however, overall the quality of the chocolate is nothing to write home about and I was disappointed with the peanut clusters and coconut macaroons as I had had better and cheaper. I was also disappointed with the out of stocks and was unable to buy Coffee creams”

Helpful Report

Posted 3 years ago

Hi Brian, We are sorry to hear that you were disappointed with your order. Please email sales@friars.co.uk or call 01768772234 and someone will be able to look into this. Kind Regards Friars customer service

Posted 3 years ago

“Battered box but chocolates ok May be fault of transit company”

Helpful Report

Posted 3 years ago

Hi Sharon, We are sorry to hear your parcel didn't arrive in good condition. Please contact our customer service team at sales@friars.co.uk or call 01768772234 and someone will be able to look into this for you. Kind regards Friars customer service

Posted 3 years ago

“We cannot comment about the taste, as the chocolate are presents for Christmas. The size of the chocolates inside the packaging was quite disappointing for the price we paid.”

Helpful Report

Posted 3 years ago

Hi Denise. Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards, Friars Customer Service.

Posted 3 years ago

“I ordered over £80 of sweets to make Christmas hampers for family. The box was very heavy but had gone soft in transit, it just wasn't strong enough to hold the weight of all my products. The internal packaging was inadequate, a little bit of paper, no eco friendly bubble wrap around the brittle items. So you can imagine the condition of the Brazil nut brittle on arrival....it was bashed and broken and is totally ungiftable....so will think of alternative options in future. The large boxed items like the coconut ice and Turkish delight were safely delivered but the loose bags need to be better packaged and a mush stronger box supplier used.”

Helpful Report

Posted 3 years ago

Hi Victoria, We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused.

Posted 3 years ago

“l brought these for a Christmas present l was disappointed about the size of the controls but was very impressed how well they where pack ,”

Helpful Report

Posted 3 years ago

Hi Elizabeth. Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards, Friars Customer Service.

Posted 3 years ago

“Iwas looking for a chocolate prilaine for my daughter Thornton on line didn't have any so thought yours might be ok but she didn't like them sorry”

Helpful Report

Posted 3 years ago

Hi Pat. Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Chocolates were overpriced and a few of them quite unpleasant”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us and the price. We do try to keep our prices competitive. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Nice chocolates, but not great value in terms of quantity or size of box. I'll stick to Hotel Chocolate next time.”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear that you were disappointed the chocolates you purcahsed. We do list the weight of the product and include the dimensions of the box. We hope our chocolates are a little more unique than Hotel Chocolat. Thanks again.

Posted 3 years ago

“Received the chocolates for a gift next month, but found the box lid too slack which allowed the chocolate sprinkles to fall all over my carpet. Not impressed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure the lid of box is packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 3 years ago

“My order for my sister's birthday today was marred by the fact the liquor cherries had a leaky one when opened and had covered remainder, she did however say they were good to taste. My daughter and husband had enjoyed theirs at Easter which lead me to do same for my sister.”

Helpful Report

Posted 3 years ago

Thank you for your review We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 3 years ago

“I would have given it five stars (the chocolates were popular) but even though I had paid extra for next day delivery, it didn't arrive until the day after. That was annoying.”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear that you were disappointed with our next day service. Our cut of time for our next day service is 3 pm as you placed your order at 6.25 pm your order wasn't processed to the following day. Sorry once again for any disappointment this may have caused. Kind Regards Friars Customer Service

Posted 3 years ago

“Chocolates were very nice and delivery was as stated, unfortunately we were sent the wrong item, it was not an issue as we were happy with dark chocolate gingers (after ordering milk chocolate ones) but could be an issue in some circumstances.”

Helpful Report

Posted 3 years ago

Hello Rebecca, thank you for your review. We are sorry to hear that you received the wrong item. We do appreciate all feedback and pleased to hear that you did enjoy the dark chocolate gingers that you were sent. We will however take this up with our packing team to ensure more care and attention is taken when packing the orders. Again we are sorry for any inconvenience caused. Kind regards Friars Customer Services

Posted 3 years ago

“First time buying from friars. Purchased 4 items as gifts. One arrived damaged and was replaced but missed the birthday I’d planned it for. Can’t say I’m that impressed with flavours. I’d rather hotel chocolate , won’t be using again I’m afraid as expensive and disappointing”

Helpful Report

Posted 3 years ago

Hello Jayne, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us and that one of the products was received damaged. We are pleased that this was able to be sorted for you but apologise that this did miss a birthday. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Two problems. At check out there was no confirmation that the transaction had taken place, therefore i commenced the procedure again, ending up with two orders for the same item. The optional gift tag was disappointing, folded untidily, and the back looked like an invoice. No point whatever in offering this option.”

Helpful Report

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,358 reviews