Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,495 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the chocolates very much but disappointed that did not receive my sample pkt as stated in your email for my first order not sure if be ordering again for that reason”

Helpful Report

Posted 3 years ago

Thank you for the review, we are afraid only one promotion can be used per order sorry for any disappointment this may have caused. Kind Regards Friars

Posted 3 years ago

“Ordered next day delivery but they use the post office. Was sent two delivery windows days later and stayed in as was important gift but neither window kept . Will go elsewhere next time with reliable delivery options. Lady on phone at Friars not at all nice or understanding.”

Helpful Report

Posted 3 years ago

Hi Pauline, Thank you for your review. We are sorry your parcel arrived late. Unfortunately, Royal Mail were running behind at Easter in some areas. They Were on holiday until Tuesday 19th, your order was then collected, and should have been with you Wednesday. They were a day late, and we can only apologise for this. We always deal with our customers in a proffesional and polite manner and resolve any issues promptly. If you would like to give us a call to resolve this on 01768 77 22 34-option 1. Kind regards, Friars Customer Service.

Posted 3 years ago

“Lovely choccies, just I felt like I certainly didn't get my money's worth. Too expensive for small eggs. Won't be buying again or recommending it to anyone, sadly”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Friars Customer Service

Posted 3 years ago

“I bought the milk chocolate creme brûlée way over priced. I could of eaten them all in one go they were that small they didn’t even have the flavour or texture of a creme brûlée they were more like custard tarts. You are deceiving your customers who are buying them.”

Helpful Report

Posted 3 years ago

Hi M Carroll, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Sent to a friend chocolate was excellent, only reason for lower score is I was specifically wanting palm oil free and preferred fro friars on this basis after online search-wasn’t clear that only some of the items in the gift selection I chose were palm oil free”

Helpful Report

Posted 3 years ago

“Did not arrive within the time slot as stated by Royal Mail.This means I was waiting all morning for it to arrive and it did not get delivered until the afternoon.”

Helpful Report

Posted 3 years ago

Hi Sandra, We are sorry Royal Mail did not deliver in their specified time slot. This is, however, an aim, and not compulsory. Given the busy Easter period, they may have been a little behind. Apologies on their behalf for your inconvenience. Kind regards, Friars Customer Service.

Posted 3 years ago

“Chocolate cherries were lovely in the main, however four of the twenty four were dry which was a disappointment.”

Helpful Report

Posted 3 years ago

“too sickly sweet for me, not much difference in the flavours, will not be buying any more in future.”

Helpful Report

Posted 3 years ago

Hi Terence, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“The chocolates were sent as a gift so I cannot possibly say how good they were or anything about the delivery ;) One thing you could work on is apply better business logic to your reviews.”

Helpful Report

Posted 3 years ago

“Fantastic chocolate cherry liquers . Only problem is half of the 24 cherry liquers are dry with no liquer at all.”

Helpful Report

Posted 3 years ago

Hi Rob, We are sorry to hear your item didn't arrive in good condition. Please contact us at sales@friars.co.uk or call 01768772234 and we will be able to look into this for you. Kind regards Friars customer service

Posted 3 years ago

“Ordered chocolate satsumas but items arrived with one or two squashed. Bit disappointed so only given 3 stars.”

Helpful Report

Posted 3 years ago

Hi Carol, We are sorry to hear your items didn't arrive in good condition. Please contact us at sales@friars.co.uk or call us on 01768772234 to resolve this issue. Kind regards Friars customer services

Posted 3 years ago

“Lid and base of large chocolate box was not stuck together so chocolates had all tipped out in transit, I had to straighten out the cases and put all the chocolates back in the box”

Helpful Report

Posted 3 years ago

Hi Sarah, We are sorry that there was an issue with the lid of your chocolate box. Please contact us at sales@friars.co.uk or call 01768772234 to resolve this issue. Kind regards Friars customer servives

Posted 3 years ago

“I can’t comment on the taste of Turkish delight as bought for Christmas extras hence not high or low score. But arrived in time”

Helpful Report

Posted 3 years ago

“I received the ordered goods very promptly. They are a Christmas present, so have not been opened. There is, therefore no way in which I can comment on them. Suppliers of goods do not leave enough time beteeen delivery and product use for products to be assessed.3 stars because its neither good nor bad but it really means ‘don’t know’!”

Helpful Report

Posted 3 years ago

“The Cherry liquors have really small shriveled-up Cherrys in them with large stones. Why don't they use larger plumper cherries with smaller stones in proportions to the flesh. The Chocolate orange slices are divine, however, overall the quality of the chocolate is nothing to write home about and I was disappointed with the peanut clusters and coconut macaroons as I had had better and cheaper. I was also disappointed with the out of stocks and was unable to buy Coffee creams”

Helpful Report

Posted 3 years ago

Hi Brian, We are sorry to hear that you were disappointed with your order. Please email sales@friars.co.uk or call 01768772234 and someone will be able to look into this. Kind Regards Friars customer service

Posted 3 years ago

“Battered box but chocolates ok May be fault of transit company”

Helpful Report

Posted 3 years ago

Hi Sharon, We are sorry to hear your parcel didn't arrive in good condition. Please contact our customer service team at sales@friars.co.uk or call 01768772234 and someone will be able to look into this for you. Kind regards Friars customer service

Posted 3 years ago

“We cannot comment about the taste, as the chocolate are presents for Christmas. The size of the chocolates inside the packaging was quite disappointing for the price we paid.”

Helpful Report

Posted 3 years ago

Hi Denise. Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards, Friars Customer Service.

Posted 3 years ago

“I ordered over £80 of sweets to make Christmas hampers for family. The box was very heavy but had gone soft in transit, it just wasn't strong enough to hold the weight of all my products. The internal packaging was inadequate, a little bit of paper, no eco friendly bubble wrap around the brittle items. So you can imagine the condition of the Brazil nut brittle on arrival....it was bashed and broken and is totally ungiftable....so will think of alternative options in future. The large boxed items like the coconut ice and Turkish delight were safely delivered but the loose bags need to be better packaged and a mush stronger box supplier used.”

Helpful Report

Posted 3 years ago

Hi Victoria, We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused.

Posted 3 years ago

“l brought these for a Christmas present l was disappointed about the size of the controls but was very impressed how well they where pack ,”

Helpful Report

Posted 3 years ago

Hi Elizabeth. Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards, Friars Customer Service.

Posted 3 years ago

“Iwas looking for a chocolate prilaine for my daughter Thornton on line didn't have any so thought yours might be ok but she didn't like them sorry”

Helpful Report

Posted 3 years ago

Hi Pat. Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,495 reviews