Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,500 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our family all tried the new cherry sour and didn’t find that they tasted anything like cherry at all. We won’t be buying anymore”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 9 months ago

“I keep telling you, we sent it back. Don't ask again please.”

Helpful Report

Posted 10 months ago

“Sent as a gift for my daughter. The OPostOffice dellivered them but put them in direct heat 30 degrees so completely melted. Shame as these chocolates are beautiful.”

Helpful Report

Posted 1 year ago

We’re sorry you were disappointed with your order and your chocolates were melted. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 1 year ago

“The chocolate was wonderful but I won't be ordering anything else from you because I'm absolutely hacked off with you emailing me every day.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review, and we're sorry to hear that you have been receiving too many emails. We have checked, and you are not on our newsletter subscriber list and only 2 emails have been sent regarding a review, one for the product and one for the company. Can you please confirm via sales@friars.co.uk which emails you received so we can look into this for you? Kind Regards, Friars Customer Service

Posted 1 year ago

“I ordered the box of cappuccino cupcake chocolates for £40. Wished I hadn’t bothered, the chef must have forgotten to put the coffee in there, they were horrible. Emailed sales team and there response was disgraceful saying they are not to everyone taste! I WILL NOT BE ORDERING AGAIN 😡”

Helpful Report

Posted 1 year ago

Hi Kay, We're sorry you were disappointed with the chocolates you received and the response from our sales team but unfortunately this does come down to personal taste. The other reviews for this product are positive, and the chocolates were all from the same batch, so this would indicate personal taste. Kind Regards, Friars Customer Service

Posted 1 year ago

“I've had these chocolates before and enjoyed them. I treated myself to them for Easter. And I was very very disappointed. The taste was just OFF the nuts tasted stale... And this sugar dusting over the top was unpleasant.”

Helpful Report

Posted 1 year ago

Hi Bella, Thank you for your review and we're sorry to hear that you were disappinted with the chocolates you received. We will pass this feedback on to the chocolate making team. Kind Regards, Friars Customer Service

Posted 1 year ago

“I completed an order for chocolate brazils, filled in all personal details as required, but when I got to payment your card details were frozen and I could not enter mine.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review and we are sorry to hear that there was an issue with the payment section of our website when you tried to place your order. We were made aware of an issue which has now been rectified. Kind Regards, Friars Customer Service.

Posted 1 year ago

“As it was a routine purchase, I hadn’t expected to need to respond, but you keep asking, so here it is. Melts New Berry Fruits got their name from producing a jelly sweet that had a liquid filling inside a sugar ball - regrettably, they’ve changed that product totally, so it not longer ‘delivers’ that uniqueness it once did. VERY disappointing and the cost is, too.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your review. Unfortunately the original Meltis Newberry fruits haven't been available for a few years now. The description of the product does say that the centre is a soft jelly as opposed to a liquid but we are sorry for any disappointment caused. With regard to the cost of the product, we do state both the weight and the number of jellies in the box so customer know what to expect when their item arrives. Kind Regards, Friars Customer Service.

Posted 1 year ago

“I bought these as a present my wife who wanted a good coffee chocolate and the price made me think that is what I was buying I was surprised that the box I was sent was close to their best before date My wife was disappointed that the majorty were white chocolate of sickly cream and had very little coffee flavour My search for a good product continues”

Helpful Report

Posted 1 year ago

“Still waiting for delivery”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you for your review and we're sorry to hear that your order has not arrived. Please contact us at sales@friars.co.uk so we can resolve this for you. Kind Regards, Friars Customer Service

Posted 1 year ago

“Disappointing, the chocolates had leaked before arrival ,so sticky box inside and out ,some empty chocolates. Won't buy again.”

Helpful Report

Posted 1 year ago

Hi Rob, Thank you for your review, we are sorry to hear that you are disappointed with the chocolates you received from us, please contact sales@friars.co.uk with you order number and we will look into this further for you.

Posted 1 year ago

“In the mint collection the fondant was too sweet, the chocolate on the mint cream was too thick at the top the mint crunch and frosted were best of a poor assortment. I love mint chocolates but was disappointed with this selection”

Helpful Report

Posted 1 year ago

I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 1 year ago

“I bought Turkish delight and wasn't too happy with the product. There were 5 rose pieces amongst 19 lemon, I'm not really sure how it passed quality checks being that unequal in ratio.”

Helpful Report

Posted 1 year ago

Hi Jodie, Thank you for your feedback, we will pass this information onto our packing team to ensure equal amounts are in each box. We apologise for any disappointment this may have caused. Kind Regards Friars Customer Service

Posted 1 year ago

“I ordered this before 9 am, on 18th December and paid extra for next day delivery. I was not dispatched until 6pm that day and it was dispatched so late that it missed any hope of being delivered next day. Very poor. I will ensure I do not use this company in the future because they are unreliable and you do not get what you pay for.”

Helpful Report

Posted 1 year ago

“Rude staff unfortunately as such a lovely place . We won’t be back because of this reason”

Helpful Report

Posted 1 year ago

Hi, Thank you for review. Please can you email sales@friars.co.uk with further information and we can look into this further for you. Kind Regards Friars Customer Service

Posted 1 year ago

“Haven’t received it yet”

Helpful Report

Posted 1 year ago

“Packing of product in delivery box was poor and not fit for delivery by mail. The design of the product box itself is poor, the chocolates move very easily and all get displaced. Not good when bought for a gift.”

Helpful Report

Posted 1 year ago

“I've just received my order including a packet of Buttered Brazils amongst other things. The packet was completely torn open, the contents all over the bottom of the box, some broken, all the toffee had gone sticky and transferred to the box containing Sugared Almonds. Both articles are presents so can't give them as they are. I'm disappointed and reading other reviews, this does seem to happen. Heaven knows why this really great company haven't figured out what's going wrong?? I've contacted Customer Services and am hopeful they can redeem themselves. But beware.. Its pretty shabby when you consider they are quite high end chocs... Could have easily gone elsewhere.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. We did receive your email and responded accordingly to rectify this problem. Kind Regards Friars Customer Service.

Posted 1 year ago

“Chocolates were lovely- however I paid extra for NEXT DAY DELIVERY, my order arrived four days later than the next day, so the service provided by Friars was very poor”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and we are sorry that there was a delay with your next day delivery order. Unfortunately the Royal Mail tracking system wasn't working for a couple of days in the week your order was sent and although we were told it wouldn't affect deliveries it unfortunately did. Again we are very sorry that the order was delayed. Kind Regards, Friars Customer Service.

Posted 1 year ago

“My delivery was thrown over the fence on a day when the rain was torrential. The instructions I had given were to put the delivery under the mat - which was protected from the weather. In light of this disgraceful act from the delivery driver, the outer and inner boxes were soaking wet, and delivered on the wrong day - they were supposed to be delivered two days later and were delivered two days early. The product was not in a good condition when it arrived. If I could give 0 stars, I would have done so.”

Helpful Report

Posted 2 years ago

Hi Nikki, Thank you for your review and we're sorry there was an issue with your delivery. Unfortunately we have to rely on a third party for our deliveries and although Royal Mail are usually reliable there can occasionally be issues beyond our control. Please contact us at sales@friars.co.uk so we can resolve this for you. Kind Regards, Friars Customer Service

Posted 2 years ago

Friars.co.uk is rated 4.8 based on 16,500 reviews