Terrible customer service in the store. We purchased a lollypop for my 4 year old girl. She accidently dropped it outside the store and it smashed to pieces inside the unopened wrapper. She was upset so I took her back into the store to ask if she could swap it for another. I was met with the manager who seemed very put out by my request. She advised that it is not usually store policy to do this. Then sarcastically said, since it is Christmas I will swap it this once. I didn't appreciate the tone or manner in which I was spoken to. All I wanted to do was swap a lollypop for my daughter and you think I was requesting a golden ticket for willy wonkers chocolate factory. You call yourself a family business? there wasn't anything family friendly about it from my experience. Customer service definitely isn't at the fore front of your company.