Very disappointed with the product and the after sales customer service. I wanted vegan marzipan chocolates and typed vegan marzipan into the search bar. I bought the first box that appeared in the search which cost just under £25. when I received the chocolates I was surprised at how small the box was for the price and also I realised the chocolates were not vegan. I contacted Friars and they said if I returned the chocolates they would refund my money but wouldnt pay for the postage. I was told that as I had typed vegan and marzipan, it brought up everything that was vegan and everything that was marzipan and if I had looked at the ingredients I would have noticed this!! I have NEVER had to check ingredients on an item that comes up under a vegan search before. Their website search criteria is obviously set up wrong. I have asked to speak with a manager and have been told the replies I was receiving are what the manager has said to send me. What poor service from a company that portrays itself so highly.
1 year ago
Friars.co.uk has a
4.8
average rating
from
14,646
reviews
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