Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,504 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to write a fantastic review, but sadly 😥 I can't. The treats I ordered have never arrived. Maybe when they do I can comment.”

Helpful Report

Posted 2 years ago

“Very disappointed with the product and the after sales customer service. I wanted vegan marzipan chocolates and typed vegan marzipan into the search bar. I bought the first box that appeared in the search which cost just under £25. when I received the chocolates I was surprised at how small the box was for the price and also I realised the chocolates were not vegan. I contacted Friars and they said if I returned the chocolates they would refund my money but wouldnt pay for the postage. I was told that as I had typed vegan and marzipan, it brought up everything that was vegan and everything that was marzipan and if I had looked at the ingredients I would have noticed this!! I have NEVER had to check ingredients on an item that comes up under a vegan search before. Their website search criteria is obviously set up wrong. I have asked to speak with a manager and have been told the replies I was receiving are what the manager has said to send me. What poor service from a company that portrays itself so highly.”

Helpful Report

Posted 2 years ago

Thank you for your review we are sorry to hear you were disappointed with how our customer service team handled your complaint. We do have a whole section on our website dedicated to vegan products and each of our products also has a clear Allergen & Dietary Advice table which makes it easy to see if a product is vegan or not. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 2 years ago

“I have no recieved my parcel 😪”

Helpful Report

Posted 2 years ago

Sorry you haven't received you order yet, due to the Roayl Mail strikes order are taking a little longer than normal to be delivered. If you contact us at sales@friars.co.uk we can look into this for you. Kind Regards Friars Customer Service

Posted 2 years ago

“I received notification that my order was coming, but when it arrived it was a tiny box containing a fraction of the goods ordered. I sent 2 e-mails which were returned because the mail box was full. I have still not heard back about the missing chocolates.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry you had an issue emailing us this has now been fixed. We have replied to your email and you should recieve the missing items tomorrow. Kind Regards Friars

Posted 2 years ago

“I still have NOT received my order!!”

Helpful Report

Posted 2 years ago

Thank you for your review we are sorry you haven't received your order if you could kindly email us at sales@friars.co.uk we can look into this for you. Kind Regards Friars

Posted 2 years ago

“My product has never been received...it has never arrived...”

Helpful Report

Posted 2 years ago

Thank you for your review we are sorry you haven't received your order if you could kindly email us at sales@friars.co.uk we can look into this for you. Kind Regards Friars

Posted 2 years ago

“Unfortunately, I was very disappointed with my order. The lemon cheesecake chocolates, did not taste of lemon at all, and were just a very thick, overly sweet cream filling, and really not nice at all. The chocolate itself was very thick and much to sweet for me personally. I expected the chocolate football kit, to be in nicer packaging, as it was to be a Christmas gift, and with the Friars logo on the box. I actually thought it looked like something you could have purchased in Poundland, and am to embarrassed to give it as a Christmas gift for that reason.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Despite an e mail I still have not had my chocolates!! Very unimpressed especially as this is the first time I have bought your chocolates!!”

Helpful Report

Posted 2 years ago

Thank you for your review, We are sorry to hear that you haven't recevied your order, this is due to the strikes by Royal Mail, unfortunatley there have been two 2 day strikes in close proximity which has caused further delays. We did include information regarding the strike action and potential delays on our website when ordering. They are back working tomorrow so your order should make its way through their sorting office. If you have any further problems with your order please don't hesitate to contact us at sales@friars.co.uk.

Posted 2 years ago

“Disappointing selection of chocolates due to most of them containing nuts. Previous purchases were superb.”

Helpful Report

Posted 2 years ago

“teeny tiny Tin”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We dostate the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 2 years ago

“Sorry, can't write a review yet as haven't eaten them. Saving for Christmas !!”

Helpful Report

Posted 2 years ago

“Not received my order”

Helpful Report

Posted 2 years ago

Thank you for your review if you could kindly contact our sales team sales@friars.co.uk they will be able to look into this further for you. Kind Regards Friars Customer Service

Posted 2 years ago

“Incorrect address given to delivery company. Numerous emails to Friars and even a call with delivery company ended in incorrect delivery address again. Very disappointing as paid for next day delivery as it was a gift. Saying all of the above, Friars were responsive and refunded in a very timely manner.”

Helpful Report

Posted 3 years ago

“The chocolates arrived on time but were very badly melted. As I have received earlier orders in perfect condition I did not complain expecting this to be an unfortunate one off”

Helpful Report

Posted 3 years ago

“Well packaged and delivered promptly. However, best before date of 6/22 for an order received in June is very poor. Oranges themselves were very sticky and wet with syrup and tasteless. Wouldn’t order again, and would be mortified if I had given as a gift with such a ridiculous BBE date.”

Helpful Report

Posted 3 years ago

Hi Georgina, Thank you for your review. We're sorry that you weren't happy with the date of the orange slices however this is the reason why the product was reduced and the best before date was stated on the listing. Sorry again for the disappointment. Kind Regards, Friars customer service

Posted 3 years ago

“Chocolate taste horrible, what a waste of money, doesn’t even deserve one star. Too expensive and taste horrible all went in the bin”

Helpful Report

Posted 3 years ago

Hi Marian, We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service Thank you for your review.

Posted 3 years ago

“The selection of dietary requirement isn't intuitive, I selected dairy free and gluten free assuming that the website would only show me products that were free of both but instead it showed me all products that were either dairy or gluten free which wasn't clear. The chocolates weren't cheap so it was a slight waste of a birthday present as I ended up getting ones that were only dairy free. When I raised the issue with customer service they refused to acknowledge the confusion this causes or that anything should be improved on the website which is disappointing. Chocolates themselves are no doubt good quality but unfortunately because of this experience and unclear selection process I'll take my business elsewhere. Not the best customer service...”

Helpful Report

Posted 3 years ago

Hi Sunny, Thank you for your review and we are sorry that the experience you had shopping with us was not a very good one. The person who dealt with your query has been made aware that it was a fault with the website that caused these issues and the errors with the website have been addressed. Kind Regards, Friars Customer Service.

Posted 3 years ago

“These were presents for a friend. There was a chocolate missing from the rum truffles box and the assorted box tasted stale. They were all thrown away.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. I am sorry you have experienced this. We have never had a complaint like this about our signature boxes before. If you would like to call us on 01768 77 22 34- option 1 we will be glad to resolve this for you. Kind regards, Friars Customer Service.

Posted 3 years ago

“I thought the chocolate was very similar to the much cheaper supermarket free from chocolate. I was gutted to have spent so much money on something that was so low in quality. The packaging was beautiful though.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Chocholate tasteless and very sweet. Very expensive purchase. Disappointing.”

Helpful Report

Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,504 reviews